LV= has worked with Audatex to fully fund its repairers LV= Audatex costs.
LV= will continue to cover its repairers Assessment, AudaVIN+ and Audainvoice fees, as well as now cover the LV= proportion of the Software and Solutions fees. This expanded contribution will be effective 1 November and will be applied to repairers invoices 1 December.
Brian Hodge, Director of Customer Claims at LV= General Insurance, said: “Our Network have been incredible over the course of the pandemic and we see them as a critical extension of our customer service proposition. In today’s environment, where so many costs are escalating and repairers are having to find increasingly innovative solutions to stay profitable, we are proud to support them with full funding of their Audatex costs.”
Chris Payne, Head of Networks and Engineering at LV= General Insurance, explained: “We understand the importance and value of our repair Network and will continue to find new ways of working collaboratively in order to share success and profitability moving forward. I would also like to thank Audatex in helping find a solution to getting this done.”
Marc Holding, Managing Director for the Vella Group, said the initial support provided by LV= during the first Covid Lockdown was ‘very timely’ and that the additional support “comes at a time where it will have a very real impact, with repairers adjusting to the post Covid trading environment, which is proving to be one in which financial pressures continue to mount.”
Neil Garrett, Sales Director, Audatex UK & South Africa said, “We are always open to creative ways to support our customers and I am delighted to expand this significant collaboration with LV= at such a crucial time in our economic recovery. We are best when we recognise and share the challenges as an industry together.”
