CEO of the EDAM Group Simon Gallimore told delegates at the inaugural Motor Claims Showcase event that the industry has reached a crossroads and the time for change is now.
Headline sponsored by Enterprise Rent-A-Car, along with fellow sponsors EDAM Group, Control Expert and Procurato, the Motor Claims Showcase event took place on Wednesday 29 June at the CBS Arena, Coventry.
Some 400 delegates attended the event which, through a series of panel discussions, partner showcases and interactive displays from 30-plus exhibitors, examined best practices across the accident damage supply chain.
Speaking on the showcase stage, Simon focused his attentions on the credit hire sector and explained that not only is fundamental change necessary to put the consumer back at the heart of the process, but also that the social and economic environment is being influenced by a range of factors that mean change is critical for businesses in the industry to optimise profitability.
He pointed to issues such as the semi-conductor shortage, the lingering impact of Covid-19, the conflict in Ukraine, rising energy prices, continued disruption to the supply chain, inflation and the challenges businesses across all industries are facing around staff shortages – all of which are putting strain on operations.
However, with greater collaboration between insurers and credit hire companies, he said the industry could work together to:
- put the consumer back at the heart of the process
- remove unnecessary friction
- reduce unnecessary costs.
Simon also called for a wider reform to the General Terms of Agreement (GTA). With the focus still on keeping the consumer front and centre of the process, he urged key industry stakeholders to support the tightening of GTA governance through the delivery of independent oversight and regular reviews, while also ensuring there are genuine consequences for non-compliance from either side.
“If ever there was a time for change, it’s now,” he said.
Edam Group is the largest privately owned credit hire and post-accident services provider, operating its own fleet.
ILC would like to thank its motor Corporate Partners: AkzoNobel; Audatex; Autoglass; CAPS; Carpenters Group; Copart; Davies Group; e2e; Entegral; Enterprise Rent-A-Car; Gemini ARC; GT Motive; The Green Parts Specialists; IAA; Innovation Group; S&G Response; Sherwin Williams; and thingco.
ARC360 would like to thank its Corporate Partners: Audatex; BASF; BMS; CAPS; Copart; EMACS; Entegral; Enterprise Rent-A-Car; Innovation Group; Mirka; NWVA; S&G Response; and Sherwin Williams, as well as Partners asTech; The Green Parts Specialists; Indasa; and Prasco UK.
