Book now… The future in focus
Six sessions, across three days with a host of key persons of influence providing their insights, views and opinions on industry hot topics. Plus the chance to get up close and personal with some of our highly valued partners. All this accessible from wherever you are in the world. Check out the agenda and register your attendance now.
Claims settlements down by 19% in 2020
The number of motor insurance claims settled by insurers in 2020 fell by 19% to 2.1m according to figures published by the ABI (Association of British Insurers). Total payouts also reduced by six per cent on the previous year to £8.3bn.
The overall average value of a claim paid was £4,000 up from £3,400 in 2019. According to the ABI the 17% rise on 2019 reflected rises in average personal injury and vehicle repair cost claims.
International Women’s Day celebrated across industry
International Women’s Day (IWD) took place on Monday 8 March and received tremendous support from across the motor claims industry.
Themed #ChooseToChallenge IWD 2021 continued to provide an important moment to showcase commitment to women’s equality, launch new initiatives and action, celebrate women’s achievements, raise awareness, highlight gender parity gains and more.
Work volumes remain a lottery
Although schools returned in England on 8 March, the industry is still largely split down the middle when it comes to volumes recovering, with the same number of respondents to an ARC360 poll reporting an increase in the past fortnight as those who say work levels have gone down.
The poll was held during ARC360’s webinARC 3.5 (10 March 2021), when attendees were asked if work volumes had increased, decreased or remained the same since the last webinar on 24 February.
NBRA back with Greener Bodyshop Awards
NBRA is returning with its Greener Bodyshop Awards on 9 September 2021 at West-Midland Safari Park with BASF onboard as headline sponsor.
Chris Weeks, director of NBRA said, “The NBRA’s Greener Bodyshop Awards ceremony will recognise vehicle body repairers in the industry who are committed to reducing their impact on the environment, by implementing measures for pollution and energy reduction.”
ERS secures PE backing
Specialist insurer, ERS has secured a US$350m capital raise led by Abry Partners, a Boston-based private equity firm. Alongside Abry, an Aquiline-led investor group will also be participating in the capital raise.
The capital raise will support ERS as it becomes a diversified, specialist (re)insurer and builds on its recent backing of Lloyd’s Syndicate 1856.
Artis reveals continued expansion plans
Artis Accident Care is underway with the development of its ninth bodyshop site located in north east London.
The move coincides with the build of its Heathrow site which will be going live in April and continues its strategy of providing customers with a ‘full London solution’.
Supporting developments, the business is currently recruiting for a variety of positions.
CAPS data shows claims exchange volumes settled
Claims exchange volumes have settled according to the CAPS Claims Volume Analysis for week ending 6 March 2021.
Measured against the exchanged peak of 07 November 2020 unique claim exchanges stood at 76% – the same figure as the previous week. However, supply chain transmissions showed a three per cent increase at 85%.
Watch again… webinARC 3.5

Catch up with the latest ARC360 webinARC 3.5: A New Start where we caught up with Waseem Malik, executive managing director – claims, AXA Insurance and Graham Roberts, commercial director, ABL 1Touch for an open, insightful and positive discussion on a host of subject matters impacting on business and the industry right now.