Claims volumes experience slight dip during Lockdown 2.0

Claims exchange volumes experienced a slight dip – decreasing by five per cent, month-on-month – during Lockdown 2.0 according to the CAPS Claims Analysis Report for month ending November 2020.

Measured against the January 2020 ‘exchanged peak’, it highlighted claims volumes were 69% against ‘normal’.

Supply Chain Transmissions stood at 68% of January’s peak, highlighting a two per cent reduction, month-on-month, during November.

CAPS commercial director, Kevern Thompson, said, “The weekly claims (micro) report showed slight ebb and flow of claims exchanged across the platform during Lockdown 2.0. The monthly analysis (macro) shows a slight decrease in claims – minus five per cent – exchanged from the previous month and showing 69% of claims exchanged against the January-2020 measurement.’

The CAPS monthly exchange analysis report is measured as a per cent of claims against January 2020 CAPS exchanged volumes. Analysis shows the trend of claims exchanged within the CAPS platform during Lockdown 1.0 up to month to date 2020 including Lockdown 2.0.

To download the full report click below:

More Insights

ARC360 Conference 2025: Unpacking the future of claims and collision repair

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

16-04-2025

Repair sector urged to act now to secure apprenticeship talents

Bodyshop | Mobility | People | Supplier | Technology | Training | Vehicle Repair | wellbeing | Words

14-04-2025

ARC360 News – Friday 11 April 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

11-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

£0.5m pledged to Ben following rallying cry

Automotive charity, Ben, has received pledges worth around £0.5m following its recent rallying cry asking industry leaders for their urgent support.

The call for action came as the charity faces a 50% increase in service demand against a £1m income shortfall. 

So far, a number of companies across the industry have answered Ben’s rallying cry and pledged their support, including:

  • TrustFord
  • Arnold Clark
  • Auto Trader
  • Motorvise
  • Marshall Motor Group
  • CDK
  • MC Group Ltd
  • Hills Ford
  • Chorley Motor Group

The charity reports companies are being creative with ideas such as donating this year’s Christmas party funds, ‘Charity of the month’ schemes and donations linked to survey responses or sales/profit.

Pledge

Automotive companies are pledging to do three things for Ben:

  1. Be an advocate for Ben, ensuring the message of support is promoted widely within their business so everyone knows they are never alone
  2. Encourage colleagues to support Ben through Payroll Giving, Ben’s Lucky Lotto and its fundraising products and events
  3. Dig even deeper as a business to help address the £1m shortfall.

Do it 4 Ben

The charity is also launching Do It 4 Ben, an exciting new way for anyone in the industry to get involved and help ensure no-one in automotive has to face life’s toughest challenges alone. As part of Do It 4 Ben, the charity will launch a fun new virtual challenge event in January 2021 that everyone in the industry can get involved in.

To Do It 4 Ben, (including Ben’s NEW Lucky Lotto!) click here

All funds raised and donated will help automotive industry people improve their mental health, physical health and their wellbeing. It means Ben will be there to help in a crisis or if someone needs help with stress, anxiety, depression, money worries, or anything else. 

Support is vital

Now, more than ever, Ben’s support is vital. More and more automotive people are turning to Ben in financial hardship, or are struggling to cope with mental health issues and other life challenges including bereavement. 

Matt Wigginton, fundraising director at Ben, said: “We’ve been overwhelmed with the support from our industry so far in response to our urgent rallying cry – you’re all amazing! Every donation and offer of support makes a huge difference to people’s lives. From all at Ben and from those we support, I want to say a heartfelt thank you to those who have pledged their support.

“No-one in our industry should face difficulty alone. The issues automotive people are facing now are more urgent than ever before. Our support teams are at breaking point and we can’t meet everyone’s needs without this help.”

More Insights

ARC360 Conference 2025: Unpacking the future of claims and collision repair

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

16-04-2025

Repair sector urged to act now to secure apprenticeship talents

Bodyshop | Mobility | People | Supplier | Technology | Training | Vehicle Repair | wellbeing | Words

14-04-2025

ARC360 News – Friday 11 April 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

11-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Claims volumes fall during final week of Lockdown 2.0

The CAPS Claims Analysis Report for week ending 28 November shows claims volumes reduced by -11% during the final week of Lockdown 2.0.

There was also a six per cent reduction in supply chain transmissions.

Kevern Thompson, commercial manager, CAPS, said, “With more than 1,200 bodyshops connected and upwards of 60 services continuing to consume and exchange claims, the analysis continues to show a steady ebb and flow throughout Lockdown 2.0.”

The CAPS monthly report is due for release shortly and will provide a macro view on the claims exchanged analysis, measured against the peak period January 2020.

More Insights

ARC360 Conference 2025: Unpacking the future of claims and collision repair

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

16-04-2025

Repair sector urged to act now to secure apprenticeship talents

Bodyshop | Mobility | People | Supplier | Technology | Training | Vehicle Repair | wellbeing | Words

14-04-2025

ARC360 News – Friday 11 April 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

11-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners