News Round-Up: Friday 30 July 2021

Market Intelligence update

Take a look at our updated regular Market Intelligence report now including more detailed analysis as well as commentary from Paul Sell, Associate Director at Trend Tracker.

DfT data signals changing patterns

Motor vehicle use in Great Britain is back to an average of 100% for July according to Department for Transport (DfT) statistics but the make-up of this figure continues to highlight changing travel patterns.

‘All motor vehicles’ produced an average use figure of 100% for July according to the data but use continued to be greater over the weekends with an average figure of 107% during the month.

BASF and Porsche partner on EV battery development

BASF has been selected by Cellforce Group, a joint venture between Porsche and Customcells, as the exclusive cell development partner for its next generation lithium-ion battery.

As part of the collaboration, BASF will provide high-energy HEDTM NCM cathode active materials to contribute to high-performance battery cells for fast charging and high energy density. Cellforce Group, based in Tübingen, Germany, will produce the high-performing battery.

Its battery production plant is expected to start operations in 2024 with an initial capacity of at least 100MWh per year, powering 1,000 motorsport and high-performance vehicles.

Motofix commits to Thatcham Research’s ecademy

Motofix Group has become the first repairer committed to Thatcham Research’s ecademy enabling all team members to develop their knowledge and awareness of changes in vehicle repair.

Following a rigorous survey of every team member’s knowledge of current processes and methods, Motofix identified an opportunity to create a much wider awareness of modern repair techniques across the business.

Richard Tutt, Motofix Group CEO said, “I felt it was critical that everyone in the business had a good understanding of what was involved in repairing vehicles fitted with the latest advanced technologies, including ADAS and EV.”

AutoRaise introduces a virtual view

AutoRaise, with the help of Venue View, has introduced a virtual bodyshop tour designed to offer young people an insight into the inner workings of a repair operation.

Working with apprentices from its Affiliated Repairer Network the tour showcases some of the daily tasks an apprentice does and goes a long way in demonstrating the diversity involved in the vehicle repair industry with the aim of attracting more young people to it.

IM acquires Colt’s aftersales business

International Motors Ltd, a part of IM Group, has agreed to purchase The Colt Car Company’s aftersales business effective 1 October 2021.

The new subsidiary of International Motors will be called IM MAPS (UK) Ltd but will continue to trade, as it has done for many years, under the Mitsubishi Motors in the UK banner.

International Motors, which was established in 1976, is currently the official UK importer for Subaru and Isuzu vehicles and the addition of the Mitsubishi Motors in the UK aftersales business represents an opportunity to grow its parts and accessories operation.

Copart continues ‘First Response’ growth

Copart’s dedicated ‘First Response’ Contact Centre in the North-East has seen continued growth over the past year now employing 40 full time advisors.

Supported by continual investment into the latest technology and digital solutions, the high-performing team has a strong focus on building and maintaining relationships with bodyshop and recovery operators.

Meanwhile, Copart has raised £5,000 for Ben Automotive Charity following its 3 Peaks Challenge which saw Team Copart scale the three highest peaks in Scotland, England, and Wales.

US: Tractable launches AI Subro

Tractable has launched AI Subro, a new solution designed to help US auto insurers resolve subrogation tasks with AI.

AI Subro digitises and accelerates many of the tasks involved in subrogation – the process by which insurers legally pursue third parties that have caused losses to the insured.

James Spears, Head of Automotive at Tractable, said: “Subrogation is a critical part of the insurance process, but today it is often opaque, time consuming, and labour intensive – making it difficult to get right. Leaders across the industry tell us they are desperate to find a better way forward.”

Flock secures $17m backing

Flock has raised $17M in a Series A funding round to reinvent insurance for connected vehicles.

The round was led by Social Capital, the Californian investment firm run by Chamath Palihapitiya, a renowned tech investor, Chairman of Virgin Galactic, and an early backer of Slack, Tesla, and Bitcoin. Existing investors Anthemis and Dig Ventures also participated.

Flock said the funding marks a major milestone as its builds a global, fully digital insurance company for connected and autonomous vehicles.

Save the date…

ARC360 – Back to the Future – sees a welcome return to physical events on Thursday 25 November at the British Motor Museum, Warwickshire.

Offering an event experience to remember – including plenty of exciting ARC360 initiatives – the day will focus on just what the past means for the future of the industry.

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DfT data signals changing patterns

Motor vehicle use in Great Britain is back to an average of 100% for July according to Department for Transport (DfT) statistics but the make-up of this figure continues to highlight changing travel patterns.

‘All motor vehicles’ produced an average use figure of 100% for July according to the data but use continued to be greater over the weekends with an average figure of 107% during the month.

Average weekday use remained suppressed at 97%, yet Fridays averaged 101% throughout the month.

Across the month, light commercial vehicle (LCV) use led the way averaging 111%, whilst heavy good vehicles (HGV) averaged 110%. Car use remained the lowest average use across the month at 96%.

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Copart’s 3 Peaks Challenge raises £5k for Ben

Copart raised £5,000 for Ben Automotive Charity following its 3 Peaks Challenge which saw Team Copart scale the three highest peaks in Scotland, England, and Wales: Ben Nevis (1,345m), Scafell Pike (978m) and Snowdon (1,085m).

Copart adopted Ben as its company charity in 2015 as part of its Do It 4 Ben campaign.

Ben provides a fantastic range of free and confidential health and wellbeing services to people working, or who have previously worked, in the automotive industry.

Jane Pocock, MD of Copart UK & Ireland, said: “I’m delighted that Copart was able to give something back to Ben, whose health and wellbeing services to our business and the wider automotive industry have been invaluable, especially during the challenges of the pandemic.

“Not only has this event been an incredible and unforgettable experience for our teammates who took part, but it also demonstrates the strength of our commitment to caring about good causes like Ben as part of our ongoing Copart Cares campaign.”

Matt Wiggington, Director of Partnerships, Engagement & Income at Ben, added: “Copart Cares…it really does…and with every event you complete and every donation you make, you’re changing and, in some cases, saving lives of people in our automotive family. We couldn’t do what we do without you all.”

Copart’s Just Giving page is still open for donations

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AutoRaise introduces a virtual view

AutoRaise, with the help of Venue View, has introduced a virtual bodyshop tour designed to offer young people an insight into the inner workings of a repair operation.

Working with apprentices from its Affiliated Repairer Network the tour showcases some of the daily tasks an apprentice does and goes a long way in demonstrating the diversity involved in the vehicle repair industry with the aim of attracting more young people to it.

“We are still feeling the impact of the pandemic and clearly there are going to be lower levels of confidence about future employment opportunities right now. However, I am already having extremely encouraging discussions with numerous repairer businesses about the future and it is 100% clear that apprenticeships are the future for those businesses,” explained Jen Evans, AutoRaise Business Executive.

The government continues to offer apprenticeship incentive schemes whereby employers and training providers are rewarded for taking on and retaining apprentices. Up until the end of September 2021, employers can access funding of up to £4,000 per apprentice.

AutoRaise is also currently working with four organisations to transfer their apprenticeship levy to repairers.

Steve Thompson, AutoRaise Vice Chair said: “We would like to extend our utmost gratitude to our apprentices and repairers for taking time out to put their videos together. My only request is that people share the tour with their broader networks as it is so important to attract the young talent into our industry.

Click here to view the tour

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Motofix commits to Thatcham Research’s ecademy

Motofix Group has become the first repairer committed to Thatcham Research’s ecademy enabling all team members to develop their knowledge and awareness of changes in vehicle repair.

Following a rigorous survey of every team member’s knowledge of current processes and methods, Motofix identified an opportunity to create a much wider awareness of modern repair techniques across the business.

Richard Tutt, Motofix Group CEO said, “I felt it was critical that everyone in the business had a good understanding of what was involved in repairing vehicles fitted with the latest advanced technologies, including ADAS and EV.”

The programme will start with a roll out across all eight Motofix Group sites during September. It will enable team members at the sites, as well as the central support team based at the group’s Camberley HQ, to remotely access Thatcham Research training materials, carrying out research, completing questions and recording results. Team members can access any of the learning modules over a period of time.

Chris Hamlett, Motofix Group Learning & Development Manager, said, “The challenge was to source an online education solution for our technical and non-technical staff from one provider. Thatcham Research introduced us to ecademy and we have enjoyed working together to ensure it delivers against all of Motofix Group’s needs.”

“Motofix Group are the first customer to subscribe to this brand new proposition” explained Dean Lander, Head of Repair Sector Services at Thatcham Research. “Having worked with Richard and his team over many years, I’m delighted we have secured this three-year deal to further extend and strengthen our relationship and to deliver our unique ecademy platform as their learning and development tool across the entire Motofix business.”

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Market Intelligence 28 July 2021

The latest ARC360 Market Intelligence features several new additions including commentary from Paul Sell, Associate Director at Trend Tracker.

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News Round-Up: Friday 23 July 2021

Save the date…

ARC360 – Back to the Future – sees a welcome return to physical events on Thursday 25 November at the British Motor Museum, Warwickshire.

Offering an event experience to remember – including plenty of exciting ARC360 initiatives – the day will focus on just what the past means for the future of the industry and asks is it a completely new world the incident repair sector is operating in or does the past still provide some meaning for the future?

Reserve your place now

Adrian Furness appointed CEO of Covéa

Adrian Furness has been appointed as Chief Executive Officer of Covéa Insurance. Adrian succeeds James Reader, who is leaving the business and has no plans to take on another executive role.

Adrian has held the role of Chief Operating Officer at ILC Insurer Partner Covéa Insurance since December 2019, having previously been Claims Director of the company and its predecessor Provident Insurance since 2008.

Thatcham Research unveils EV Ready programme

Thatcham Research has unveiled its new ‘EV Ready’ Training Programme to support the industry’s need to learn how to handle electric vehicles safely and effectively.

The ‘EV Ready’ Training Programme caters for the future success of vehicle repairers, insurance companies and claims management organisations, as well as businesses operating in the fleet, salvage, recovery and vehicle auction sectors.

DLG set to partner with Motability

Direct Line Insurance Group plc (DLG) is to enter into a new partnership with Motability Operations Ltd to provide insurance to the Motability Scheme, supporting its more than 600,000 customers.

This partnership is expected to grow DLG’s Motor customer base by approximately 15% to over 4.5 million, adding further scale to DLG’s claims management service. The Scheme’s Gross Written Premium is approximately £500m per annum and, similar to Motability Operations’ current structure, Direct Line Group will reinsure 80% of the risk back to Motability Operations via Motability Operations’ reinsurance captive.

The new arrangements are expected to take effect in approximately 18 months and be for 10 year period.

Fix Auto adds to inner M25 coverage

Fix Auto UK’s position within London has been further strengthened with the appointment of its 12th repair centre that will serve motorists inside the M25.

Formerly known as MTS Vehicle Services, the repairer will now operate as Fix Auto Croxley Green and joins the network following a fast-tracked programme of development over the last 12 months by owner Matthew Jedrzejczyk.

Meanwhile, Fix Auto UK’s presence on Trustpilot has stepped up yet another a gear – with the network recording its 2,500th customer review.

XL Motors’ Fynn takes on ultra challenge

Matthew Fynn, Production Manager at XL Motors is running 145 miles, non-stop from London to Bristol along the Kennet and Avon canals to raise funds for Children with Cancer UK.

Matthew, who is hoping to raise as much money possible for the charity, has already completed three ultra-marathons this year as part of his fundraising efforts.

To support Matt’s incredible efforts visit his Just Giving page.

Major brands back autonomous ride hailing plans

Argo AI, Lyft and Ford Motor Company are working together to commercialise autonomous ride hailing at scale.

Argo AI and Ford will deploy Ford self-driving cars, with safety drivers, on the Lyft network, as part of a network access agreement, with passenger rides beginning in Miami later this year and in Austin starting in 2022.  As vehicles are deployed, Lyft users within the defined service areas will be able to select a Ford self-driving vehicle to hail a ride.

The aim is to deploy at least 1,000 autonomous vehicles on the Lyft network, across multiple markets, over the next five years.

Ageas predicts rise in ‘Crash 4 Cash’

Ageas Insurance is predicting a rise in induced road collisions, also known as ‘Crash 4 Cash’ scams, over the coming months as the UK leaves lockdown.

The insurer says it saw cases rise by 150% when the first national lockdown was lifted in 2020 and that it’s expecting another rise when the latest lockdown restrictions are lifted in July.

Robin Challand, Claims Director at Ageas Insurance, said, “Lockdowns made it harder for Crash 4 Cash scammers to operate. But as restrictions are lifted and road-use returns to more normal levels, that’s when we see these criminals start to re-emerge and put innocent motorists at risk by causing accidents.”

Meanwhile, a fraudster who pocketed nearly £18,000 for selling fake car insurance has been sentenced, following an investigation led by City of London Police’s Insurance Fraud Enforcement Department (IFED), supported by the Insurance Fraud Bureau (IFB).

asTech gains US diagnostics patent

Repairify Inc, trading as asTech, has been awarded a patent for remote automotive diagnostics by the United States Patent and Trademark Office (USPTO).

The patent is directed to aspects of Repairify’s industry-disrupting technology, including systems and methods that allow ASE technicians to use a mobile device to read a vehicle’s identification number (VIN), transmit the VIN to a diagnostic database, and assist in determining whether an original equipment manufacturer (OEM) diagnostic tool — or aftermarket tool — is required for proper diagnosis and/or repair of the vehicle.

UK vehicle manufacturing labelled world’s most diverse

The UK’s low volume and specialist vehicle manufacturing sector is the most diverse anywhere in the world according to a new report launched today by the Society of Motor Manufacturers and Traders (SMMT).

SMMT’s Low Volume and Specialist Vehicle Manufacturers Report outlines how Britain is a world leader in producing low volume, high value vehicles, everything from 250mph hypercars to campervans, limousines to electric taxis, motorhomes, wheelchair accessible vehicles, hearses and an unrivalled range of high performance, sports and luxury models.

Record price growth in used sector

According to the latest data from Auto Trader, the exceptionally strong levels of consumer demand in the market is continuing to fuel record price growth.

Based on the circa 400,000 used vehicles currently advertised on its marketplace, the average price of a used car increased a massive 12.6% year-on-year (YoY) on a like-for-like basis last week (as of 12 July 2021). It not only marks 63 weeks of consecutive price growth, but a huge acceleration on what is now a comparatively conservative 5.7% increase recorded during the week of 12th April.

Illustrating just how high the level of demand currently is, there were over 14.7 million cross platform visits last week to Auto Trader, which was a 24% increase on the same week in 2019.

US: Boyd Group acquires 35 sites

The Boyd Group Inc has agreed the acquisition of Collision Works of Oklahoma LLC, a multi-store operation consisting of 35 collision repair centres located in Kansas, Missouri and Oklahoma.

Collision Works was founded in 1996 by Jacob Nossaman. The company has consistently grown its presence with 22 shops in Oklahoma; 12 shops in Kansas; and one shop in Missouri.

Kevin Burnett, COO of Gerber Collision & Glass – which is owned by The Boyd Group – said, “We believe that adding these repair centers is a step in the right direction to meet our growth vision and will expand our ability to reach new customers and further assist our insurance clients.”

Axalta renews AutoRaise support

AutoRaise Gold Partner, Axalta, has renewed its partnership with the industry charity for the fourth consecutive year.

“We are thrilled that Axalta has decided again to continue their support in the work that AutoRaise is undertaking on behalf of the vehicle repair industry. This is another extremely positive step forward for the charity and will go a long way in helping us continue our efforts and success stories,” said Steve Thompson, AutoRaise Vice-Chair.

Last chance to have your say…

This is your final chance to have your say in the Great British Motor Claims Survey.

The Great British Motor Claims Survey – supported by Trend Tracker – will provide a snapshot of sentiment from across the UK claims sector and what this might mean for the future.

The survey closes tonight (23 July 2021).

Share your views here

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asTech gains US diagnostics patent

Repairify Inc, trading as asTech, has been awarded a patent for remote automotive diagnostics by the United States Patent and Trademark Office (USPTO).

The patent is directed to aspects of Repairify’s industry-disrupting technology, including systems and methods that allow ASE technicians to use a mobile device to read a vehicle’s identification number (VIN), transmit the VIN to a diagnostic database, and assist in determining whether an original equipment manufacturer (OEM) diagnostic tool — or aftermarket tool — is required for proper diagnosis and/or repair of the vehicle. As a result, automotive technicians can accurately select the correct OEM and/or aftermarket remote diagnostic tools for the effective and safe diagnosis of vehicles.

“asTech’s technology is an industry ‘game changer’ by providing unique functionality to access vital OEM and aftermarket remote diagnostics data via VINs, and this newest patent will help us in protecting that technology,” stated Cris Hollingsworth, President of Repairify, Inc.

“ASE technicians will be empowered to quickly access the correct automotive tools to accurately and safely address unique vehicle functionalities via diagnostics and repair data. This newest patent to be issued will be another competitive strategic step for accelerating our solutions and offerings across the entire automotive ecosystem.”

The patent is expected to be directed at aspects of Repairify’s technology that serve as the brains of a solution asTech is set to launch to the automotive aftermarket industry later this summer. The product will accurately address vehicles’ OEM and aftermarket remote diagnostic needs for three important automotive repair sectors: collision, mechanical, and glass.

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AD Williams receives multi-million pound investment

Multi-site repair business, AD Williams has received a multi-million-pound investment from BGF.

The funding will be used for the partial realisation of shareholder value and to facilitate the long-term growth of the group.

As part of the deal, Laurence Vaughan, has been appointed as non-executive chair at AD Williams. Vaughan helped build the Sytner Group – the largest car retailer in the UK – from one to over 140 sites.

Stuart Bacchus, CEO of AD Williams, said: “We are absolutely thrilled to have gained the backing of BGF. We’ve grown rapidly over the last eight years and have done so without any external investment to date. We are tremendously proud of the growth achieved by our team and see the partnership with BGF, and Laurence’s appointment as the natural next stage in our journey.”

Chris Jones, investor at BGF, said: “This deal represents an exciting opportunity to back a leading operator with a track record of successful growth in a specialised and highly fragmented market. We were impressed by the entrepreneurial yet professional nature of the management team and the services on offer. The business has the potential to extend its position as one of the leading networks in the UK.”

Founded in 2013 by CEO Stuart Bacchus, AD Williams is an owner-managed business with 14 sites in the Southeast of England. The business currently employs 250 people across its network. In the last eight years, AD Williams has grown to over £30 million revenue a year.

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Adrian Furness appointed CEO of Covéa

Adrian Furness has been appointed as Chief Executive Officer of Covéa Insurance. Adrian succeeds James Reader, who is leaving the business and has no plans to take on another executive role.

Adrian has held the role of Chief Operating Officer at ILC Insurer Partner Covéa Insurance since December 2019, having previously been Claims Director of the company and its predecessor Provident Insurance since 2008.

Covéa Insurance’s Chairman Dominique Salvy said, “While the board of directors and our shareholder regret James’ personal decision to leave, we respect his choice. We are grateful for his leadership of the company throughout his tenure, which has delivered a solid strategic positioning for the business and has helped navigate the unprecedented challenges brought about by the pandemic. Going forward, no one is better positioned than Adrian to continue to guide the company and build on its strengths. The board wishes him every success.”

Adrian said, “We are extremely grateful to James for the legacy he leaves within Covéa. I’ve worked with him for 18 years and he has been a brilliant leader of the business and, from both a professional and personal perspective, I will miss him greatly and wish him all the very best for the future.”

He continued, “Taking over from James is an absolute honour. I’ve been with Covéa for many years and it’s a company I love and believe in. We have an agreed and progressive strategy in place with great people and it is my intention to continue to drive this forward, together with the rest of the team within Covéa.”

James said, “After nine years as Chief Executive, I have decided that the time is right for me to take a step back. It has been an absolute privilege to lead such a great business and team and I’m extremely proud of what we’ve achieved together. Covéa Insurance has an exciting future ahead of it and I’m delighted to be handing the baton on to Adrian, who I’ve no doubt will be a more than worthy successor.”

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