ARC360 News Round Up: Friday 14 January 2022

Register now (Wednesday 26 January 2022 – 1.30pm)

In this webinARC we explore the key themes of sustainability across the industry to discover just what it means to different operations – from large corporates through to independent businesses –at this current time.  

Featuring:  

  • Charlotte Burnige, company secretary, Coachwork Renovations Ltd 
  • Joe March, head of commercial & network management, The Green Parts Specialists 
  • Chris Payne, head of networks & engineering – home & motor, LV= 
  • Stuart Sandell, assistant vice president – sales, UK & Ireland, Enterprise Holdings 

Deadline day for revised BS 10125 comments

Today (Friday, 14 January) is the final day for industry stakeholders to comment on the proposed revisions of BS 10125, the specification for the vehicle damage repair process.

Updates to the specification, which include updated technical clarifications around ADAS and electric vehicles, revised proof of competence pathways and standardised repair methods, were put out for public consultation in early November.

AWG proclaimed ‘EV Ready’

AW Repair Group (AW) has achieved EV Ready certification from Thatcham Research across all its sites. 

AW was the first to sign up for Thatcham Research’s EV Ready training programme in August 2021, and now more than 200 technical and administration staff have completed tailored e-learning modules to become EV Aware. Technical teams have also completed a Level 3 qualification.

Meanwhile, AW has released the fourth episode in its Career For Life docuseries which takes a look at the group’s most highly accredited technician, Simon Bailey.

Motofix passes Bsi audits despite pandemic

Motofix has achieved another round of 100% successful Bsi audits across all eight sites during 2021.

Sue Cripps, General Manager for Standards and Compliance and a member of the Motofix Group Central Services team, said, “Our sites have performed brilliantly last year. We had eight clear audits with no nonconformances which is an incredible achievement given all the challenges and business upheaval throughout the pandemic.”

Tractable secures major Mapfre deal

Multi-national insurance group Mapfre is working with Tractable to introduce AI technology into its vehicle recovery, repair and claims process.

It hopes that by adopting Tractable’s AI solutions it will be able to reduce the time from first notification of loss to return of vehicle by as much as two weeks.

Mapfre will first integrate the technology to its operations in Brazil.

Market Intelligence: Wednesday 12 January 2022

ARC360 has published its Market Intelligence Insight for January – in partnership with Trend Tracker – including data from Apple, Google, TomTom, and Department for Transport.

AutoRaise celebrates new talent

AutoRaise has announced it has helped 266 young people enter the automotive incident repair aftermarket in the last six months, despite ongoing challenges posed by the pandemic.

AutoRaise was established in 2012 to address the skills shortage by promoting the industry to young people and then working with employers to find placements for new talent. Its ambition is to help secure up to 2,000 new apprentice positions per year by 2025, with a retention rate exceeding 80% by 2027.

CVS makes flying start

Castle Coachworks has introduced a sister company, Castle Vehicle Servicing, to add first-class mechanical repair and vehicle servicing to its existing bodyshop and accident repair business.

Located on the same Northampton site but operating independently, CVS has serviced more than 40 in the two months since launch.

IMI publishes diversity findings

The IMI’s Diversity and Inclusion Task Force has released its initial findings. The task force was established to address the skills shortage in the sector by identifying diversity gaps in the workforce and establishing new ways to attract under-represented employees.

The task force was broken down into three main working groups: Race and Ethnicity; Physical and Non-Visible Disabilities; and Gender Identity. Each has now presented interim results, with the final recommendations due before the IMI Dinner on 17 March.

Step forward in spot repair

ARC360 partner Mirka has introduced its Iridium SR abrasive for spot repair. Iridium SR features new three-dimensional technology with triangular silicon carbide grains which form new edges whenever they break down during the sanding process, making the product a long-life solution.

Iridium SR is best paired with Mirka’s ergonomic cordless tools.

Repairify adds diagnostics to product portfolio

Repairify has signed a global supplier contract with LAUNCH, meaning it will now be able to offer automotive diagnostic tools and solutions to its customers. Furthermore, the partnership means Repairify can provide remote OEM and OEM-compatible diagnostic and parts programming across a wider geographical footprint.

ICDP predicts aftermarket changes

International research group ICDP is predicting that vehicles will require few services and repairs in the future due to improved technologies, while the frequency of collisions will also decrease. 

As a result it expects to see a significant restructure and downsizing of dealer networks, with many sites entering the independent market and smaller independents seeking the security and virtual scale provided by franchise networks. 

ARC360 sets out webinARC schedule for 2022

ARC360 has set out its webinARC schedule for 2022 with key industry themes forming the basis of the monthly discussions.  

Each 45-60-minute session aims to tackle a core thread common throughout the industry and glean input from a variety of stakeholders in order to continue to promote ARC360’s core ethos of ‘gaining ground together’.  

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AW releases latest Career for Life episode

AW Group has released the fourth episode in its Career For Life docuseries which takes a look at the group’s most highly accredited technician, Simon Bailey.

Eager to work with vehicles from a young age, Simon spent the summer of 1999 showing his dedication and was offered an apprenticeship that same September.

Now a Tesla, JLR and VW Audi trained Senior Panel Technician Simon commented, “The industry is constantly evolving. We have to stay ahead of the game and be prepared for that.”

Simon has spent time training at Tesla’s training facility in Tilburg, Netherlands, home of the company’s Final Assembly Plant.

“I love my job,” he said. “Every repair is different. I get to work on some amazing vehicles and never dreamed my career would progress and change so much as it has.”

Simon received his 20 year service award during the lockdown of 2020 along with some of his colleagues during a virtual cheese and wine evening.

Simon’s story can be seen here.

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Market Intelligence: Wednesday 12 January 2022

Market-Intel-12-January-2022

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Ben unveils updated website

Automotive industry charity Ben has launched its new website for 2022.

While the address hasn’t changed, the site itself has undergone a huge transformation to ensure it is responsive across all devices and offers simple navigation and clear signposting to its services and self-help tools.

Ben has reported that demand for its support has reached an all-time high, with more people than ever requesting help since the emergence of the Covid pandemic. Online support in particular is in high demand, with Ben noting a massive 184% increase in web visitors from October 2016 compared to October 2021.

Rachel Clift, Health & Wellbeing Director at Ben, said, “The launch of the new website is really exciting for us, not only because it will enable us to increase our reach to the automotive industry and its people, but it also serves as a huge opportunity to offer industry people access to many self-help tools and resources, designed to help them earlier and prevent them from reaching crisis point.

“Our aim is to help individuals navigate through life’s challenges, empowering them to make positive, lasting change. If we can intervene at an early stage and connect individuals with the right information, advice and guidance, we stand a much better change of preventing issues from arising in the first place or developing into something that could have a much more serious impact.

“The new website will go a long way towards getting the message out there to our automotive family – to ensure they know they are not alone, Ben is on hand to help them as and when they need it.”

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Motofix passes Bsi audits despite pandemic

Motofix has achieved another round of 100% successful Bsi audits across all eight sites during 2021.

Sue Cripps, General Manager for Standards and Compliance and a member of the Motofix Group Central Services team, said, “Our sites have performed brilliantly last year. We had eight clear audits with no nonconformances which is an incredible achievement given all the challenges and business upheaval throughout the pandemic.”

Dean Markwell, Bsi Automotive Technical Delivery Manager, added, “Over the years of conducting assessments at Motofix sites, our assessors have observed how Motofix have fully embraced the intent of the standard and embedded robust controls within its repair processes.

“The ongoing investment in resources and the engagement of its staff are key aspects that stand out during our assessment process which provides a great indication of how seriously Motofix take its BS10125 certification. Alongside a standardised progressive management system in place at all of its sites, this ensures Motofix has the ongoing capability to repair vehicles to very high standards in an ever-evolving mobility landscape.”

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Tractable secures major Mapfre deal

Multi-national insurance group Mapfre is working with Tractable to introduce AI technology into its vehicle recovery, repair and claims process.

It hopes that by adopting Tractable’s AI solutions it will be able to reduce the time from first notification of loss to return of vehicle by as much as two weeks.

Mapfre will first integrate the technology to its operations in Brazil, but there is scope to scale the solution to other markets in which it operates.

The unique solution being deployed uses photographs taken by the customer to carry out an end-to-end assessment of damage to the vehicle. As well as estimating severity and suggesting recommended repair methods, the solution also features real-time pricing and triage to appropriate repairers. It is also able to request parts from suppliers, further cutting down settlement claims.

Ahmed Hameed, VP Strategic Accounts, Tractable, said, “Mapfre has a worldwide presence and this innovative global partnership will lead to its customers receiving an even better experience through the power of our AI. Our collaboration has the potential to be a step change not only for the Brazilian market, but also further beyond, bringing real AI technology to where it can make an immediate difference – by accelerating response directly after an accident.”

Roberto De Antoni, chief operating officer at Mapfre Brazil, said, “We’ve been experimenting with different AI solutions to significantly enhance customer experience and improve our operational efficiency. The automobile business line is core to the Brazilian operation, so starting out on this alliance with Tractable, in pioneering fashion, is very important for us.”

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AWG proclaimed ‘EV Ready’

AW Repair Group (AW) has achieved EV Ready certification from Thatcham Research across all its sites.

AW Repair Group was the first to sign up for Thatcham Research’s EV Ready training programme in August 2021, and now more than 200 technical and administration staff have completed tailored e-learning modules to become EV Aware.

Technical teams have also completed a Level 3 qualification to ensure EVs can be safely managed across all sites.

Steve Hoe, Technical Development and VM Executive at AW Repair Group, said: “Although we already have several TecKnowlogy Centres specialising in EVs, Tesla and multi-material repair, we felt it was really important for all the team to have certified EV awareness, particularly as we are now seeing an increase in EV offerings across the whole of the car parc.

“Knowing the safety precautions to take when near a ring-fenced EV repair in progress or simply being able to talk competently with an EV driver are just two simple side benefits of the EV Ready certification.”

Dean Lander, Head of Repair Sector Services, Thatcham Research said, “It’s been a huge pleasure to award AW with its EV Ready certification. As a progressive, agile business, AW quickly recognised the need, and opportunity, to upskill all staff who might encounter an EV. Now AW has become the first to complete the EV Ready programme, its customers can bank on meeting well-informed individuals with a strong working knowledge of EVs, across all touchpoints.”

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ARC360 News Round Up: Friday 7 January 2022

Register now (Wednesday 26 January 2022 – 1.30pm)

In this webinARC we explore the key themes of sustainability across the industry to discover just what it means to different operations – from large corporates through to independent businesses –at this current time.

December dip in volumes

Repair volumes fell from November to December and although marginally better than December 2020 they were only 88% of volumes recorded in December 2019.

Based on Audatex figures, Trend Tracker has reported that across the year volumes were 85% of 2019 levels, which equates to a shortfall of about 423,000 repairs.

Copart and Solus agree innovative exchange programme

Copart has announced a new colleague exchange programme with Solus, the repair arm of Aviva.

As part of the programme, engineers, trainees and apprentices from each business will spend time with the other, giving them to opportunity to upskill and better understand each other’s roles.

BEVs breakthrough in 2021

Sales of battery electric vehicles last year exceeded the last five years combined as 2021 signalled a breakthrough year for electrification.

According to the Society of Motor Manufacturers and Traders, 190,727 units were sold, which equates to 18.5% of all new registrations. Combined with hybrids that ratio rises to 27.5%.

However, the wider new car market continued to struggle. Just 1.65 million new cars entered the UK market, which is 28.7% down on 2019 figures.

McKinsey publishes far-reaching mobility report

McKinsey has produced an all-encompassing report assessing the future of the mobility market. Its granular Mobility Market Model takes data from more than 2,800 cities and towns in more than 110 to model a range of possible mobility projects.

The report, which considers miles travelled, vehicle sales, infrastructure and environmental impact, also estimates the size of private and shared transport markets through 2030 and beyond.

FMG promotes from within

Claims management specialists FMG has promoted former Business Development Manager Matthew Lees to the new role of National Sales Manager – Insurance Solutions.

In his role he will be responsible for promoting FMG’s outsourced claims management solutions to insurers, brokers, MGA’s and self-insured fleet operators.

BSI inviting industry input

BSI is inviting industry input as it reviews its CAV standards roadmap. It is hosting two online workshops on 26 January and 3 March during which industry stakeholders will be invited to help it future-proof its CAV standard.

The roadmap, first published in 2020, is a forward-looking structure that signposts key projects, published standards and future areas for standardisation.

Ben unveils new fundraising challenge

Automotive charity Ben is launching a new fundraising challenge this summer that is set to test the industry’s mental and physical abilities. The Beast of Ben, taking place in Wales from 6-8 July, will pit teams of four against each other in a series of challenges including abseiling, water crossing, navigation and problem solving.

Registration is £250pp which contributes towards the team’s fundraising target of £5,000 per team.

ALD confirms Leaseplan purchase

ALD has announced that is has signed a memorandum of understanding to acquire fleet management and mobility company Leaseplan from a consortium led by TDR Capital for €4.9bn.

Leaseplan operates a global fleet of about 1.8 million vehicles and the acquisition would merge the two companies into NewALD, which would be positioned to take advantage of megatrends such the shift from ownership to usership, digitalisation and zero emission mobility. NewALD aim for long term fleet growth of six per cent per year.

Motorists overcharged £5m a day

The BBC reports that the RAC has accused petrol retailers of overcharging UK motorists by as much as £5m a day in December, claiming that cuts to wholesale prices were not fairly passed down to drivers.

Prices for unleaded petrol fell 2p a litre but the RAC believes a 12p decrease would have been appropriate. It has calculated that, as a result, retailers made 16p a litre instead of the normal 6p.

US: Driven Brands announces major acquisition

North America’s largest automotive services company Driven Brands Holdings has acquired Auto Glass Now, which carries out repair, replacement and calibration at 75 locations throughout the country.

The acquisition makes Driven Brands one of the largest auto glass services providers in the country and well-placed to capitalise on a market that is valued at $5bn and growing.

ARC360 sets out webinARC schedule for 2022

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Trend Tracker reports December dip

Repair estimate volumes in the UK dipped in December as Plan B restrictions imposed by the government in response to the omicron variant of Covid-19 took their toll.

According to Trend Tracker’s latest report, based on data from Audatex, volumes in December were down on November’s figures and 88% of volumes reported in December 2019.

Across the year, there were 423,000 fewer repairs than in 2019, with Trend Tracker estimating that the ‘new normal’ will be at about 86% of pre-pandemic levels.

Trend Tracker is now compiling a wide-ranging report which will assess 2021 statistics in greater detail, while also looking ahead to the trends, risks, and opportunities that may be presented in 2022.

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Motorists paying the price at the pumps

UK drivers were overcharged by £5m a day in December and petrol retailers failed to pass on wholesale price cuts according to a BBC report.

Prices for unleaded petrol fell 2p a litre, but the RAC believes a 12p decrease would have been a fair reflection of the fall of wholesale prices. It has calculated that, as a result, retailers made 16p a litre instead of the normal 6p.

RAC spokesperson Simon Williams said, “December was a rotten month for drivers as they were taken advantage of by retailers.”

However, Gordon Balmer, executive director of the Petrol Retailers Association, said, “December’s pump price data is less reliable because it is taken from fuel card transactions, and there have been far fewer of these transactions because of the reduction in business activity between Christmas and New Year.

“The costs of running petrol stations rose all year, with electricity up 19%, vastly reduced margins from fuel cards, increased national insurance and wage inflation.”

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