New talent critical to future of ‘mobility’

A new mindset is critical to support the industry as it shifts from automotive to mobility.

Matt Wiggington, Director of Partnerships, Engagement and Income at industry charity Ben, has highlighted a shortage of skills as a critical challenge and urged the sector to change the way it approaches recruitment and retention to appeal to the next generation.

He explained how the workforce is ageing and a lack of apprentices is creating a significant skills shortage that will only intensify, with wages rising in parallel.

He said that while the technology in the industry should appeal to young people, only 16% of those surveyed by the IMI would consider a career in automotive.

Matt said, “Attracting new workers into the industry requires a completely different mentality, which the automotive industry will need to consider adapting.”

He also said that the emergence of electric and self-driving cars is having a major impact on repairs and services, placing an ever-greater emphasis on training, while suggesting that dealerships will have to rethink their business models in the future.

He explained, “A lot of dealerships will need to install charging stations and then sell other products and services to those who come to charge their cars. Additionally, the shift to an agency model means retailers will move towards transactional delivery.”

However, none of this will be possible without a new wave of talent entering the sector.

Matt concluded, “There’s a unique opportunity for the younger generation to help shape automotive – or ‘mobility’ as it could become known. The future of our industry requires a whole new skillset.”

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Mirka marks 80-year milestone

Mirka is celebrating its 80th birthday this year, growing from its Helsinki roots in 1943 to one of the world’s leading manufacturers in the surface finishing industry.

With innovation and quality at its heart, the company’s core vision has remained the same for eight decades:to give people and its customers the opportunity to perform better and achieve that perfect finish.

Mirka’s CEO Stefan Sjöberg said, “The most important element of our evolution has always been to listen to the voice of our customers. We are proud of all the milestones we have achieved, but to stay relevant we must also look forward to the next big thing, and here we see a lot of potential.

“The Green Deal in the European Union, and the green transition in the world in general, are things that will shape how we look at our business and how we perform. The company that solves this puzzle will be relevant for many years to come, and looking at our organisation today, I am confident that Mirka will be here to celebrate its 90th and 100th anniversaries as well.”

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Working for a sustainable future

Sustainability is both an internal and external challenge facing every organisation in every industry. Internally, it means securing the skills vital to achieving future growth while at the same time following an environmental agenda demanded by both regulators and, increasingly, customers. Externally, it means social responsibility in terms of equality and diversity, and working towards net zero operations.

Here, Copart, Solera and e2e Total Loss Management share their sustainability achievements and objectives.

Copart

Throughout our 40-year history, and now as the global leader in vehicle remarketing and recycling, Copart plays a major part in enabling a sustainable approach to vehicle recycling across the globe. 

Since our inception in 1982 Copart has facilitated the re-use and recycling of millions of vehicles each year, and the resulting positive environmental impact.

From a global perspective, we’re proud to have delivered proven environmental benefits of increased efficiency and a reduced carbon footprint, and, offset by the provision of recycled vehicles worldwide which we calculate to have avoided new parts manufacturing CO2 by more than 100-fold our own Scope 1 and Scope 2 CO2e emissions. 

Our overarching Plan-Net-Zero programme, which is now well underway and is already delivering results with a range of initiatives including:   

  • A company-wide roll out of The Carbon Literacy Project training programme, where we’ve already achieved a Silver accreditation in record time. We are now working towards Gold and then Platinum status.
  • Ensuring the ‘Greenest Fleet on the Street’ – an ongoing fleet replacement and expansion programme to provide DVS/Euro VI compliancy and lower mileage, fuel consumption, and emissions. 
  • A sustainable infrastructure and evolution of our biodiversity spaces to ensure effective energy consumption and waste management.

We are also very proud to have made a commitment to The Science Based Targets initiative (SBTi), joining more than 3,000 businesses that are working towards reducing their emissions alongside our commitment to Ecovardis Business Sustainability Rating – the world’s most trusted scheme.

Given our position as the world’s largest vehicle recycler, we believe strongly in the commitments we have made towards sustainability, and we continue to work on behalf of, and for, our customers, to ensure we pro-actively manage our impact to the climate change crisis.

Solera

It has never been more important for all companies to demonstrate their Environmental Social and Governance (ESG) credentials. This means showing care for our environment, for people and for proper governance, and making meaningful reductions in carbon impact.

Solera is helping insurance providers across the globe change their working practices for the better, reduce their impact upon the environment, and be able to report their achievements fully and easily – all while improving customer service and their own bottom line.

There are several points at which businesses can reduce the CO2 emissions associated with their and their partners’ business activities.

Fore example, decarbonising the UK’s fleets is a top priority as road transport is the leading source of greenhouse gas emissions.

Neil Garrett Sales Director, said, “Solera can help fleet insurance customers to decarbonise their fleets. We have unparalleled access to emissions data by vehicle model and type, including 10-plus years of historic CO2 emissions datafor vehicle make, model and derivatives, blending DVLA anonymous data with in-house data.”

Solera is able to use this data to assess the current performance of the fleet portfolio, identify any poorly performing areas of the business and calculate its current emissions impact.

Meanwhile, Solera’s automotive insurance solution is designed with efficiency of the claims journey as its number one priority. Hence, our platform intrinsically enables the customer to eliminate waste, all of which has a carbon cost. By reducing admin time, providing intelligent automated estimates at FNOL, correctly identifying total loss vehicles at the very start of the process, and bringing all partners into a single workflow platform for estimates and invoicing, we increase the efficiency of claims management at every stage.

Neil added, “Every efficiency means a saving of time, energy, transport or money – and also reduces the carbon impact of the claim as a whole. Every action businesses take has a carbon cost, whether sending an email or making a phone call. Every time we can eliminate or reduce these steps, business activities become more environmentally friendly.”

e2e Total Loss Vehicle Management

As part of the insurance supply chain, the vehicle recycling industry has been proactive in creating a sustainable future and reducing environmental impact with responsible business practices for decades. 

Vehicle recyclers are targeted by the Environment Agency [EA] to recycle 95% of all end-of-life vehicles and annually report their compliance to DEFRA.  e2e’s network members exceed EA targets and safely dispose of hazardous materials such as coolant, brake fluid, and air conditioning gases and then extract all the useful components like metals, plastic, rubber and glass for re-use. 

Vehicles have significant carbon costs attached to every single component within them.  This comprises the energy used in the extraction of raw materials, transportation to a parts manufacturing facility, then on to an assembly factory to be brought together as a vehicle and finally, more than likely transported halfway around the world on a ship. 

Carbon accounting for the full life of any vehicle is very complex, depending on many variables; but reducing wastage and efficiently separating and recycling materials can deliver extensive savings. 

The vehicle recycling industry provides both future materials security and opportunities for carbon reduction through its supply of reclaimed parts. e2e provides access to an inventory of over five million quality-graded, warranty-assured reclaimed parts to insurers and bodyshops. 

Focussing on sustainability at a network and individual member level, e2e has recently concluded a major study and review of our entire approach to Environmental, Social and Governance [ESG] issues and opportunities. ‘Project Sustain’ is currently reporting back to network members and the conclusions are due for public launch shortly.

We have examined the core fundamentals of how we operate as a network, the environmental action plans of individual members, and the real opportunities that exist for us to make a further significant difference in our industry.

If you would like to contribute to March’s feature, Vehicle technology and its influence on claims, or contribute to our growing content output in another way, please email alanfeldberg@iloveclaims.com

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ARC360 Market Intelligence: February 2023

Market-Intel-February-2023

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ARC360 News Round-Up: Friday 3 March 2023

Solera marries prevention with cure

A special ILC/ARC360 showcase webinar has highlighted the benefits of Solera Mentor by eDriving, a digital claims solution that does two things at once: it reduces collisions by improving driver behaviour and then leverages the latest technology to accelerate claims when they do occur.

By combining the two functions in a single platform, Solera is taking both a prevention and cure approach to rising claims inflation.

Click here to Watch or Read

Insurers onboard for New Generation initiative

Some of the UK’s leading insurers have already shown their support for ILC’s newly launched New Generation in Claims event.

Amongst those who have already expressed a keen interest in the subject matter and committed attendance at the event are Admiral Group Plc, Aioi Nissay Dowa Europe, Aviva Insurance, Ecclesiastical Insurance, esure, First Central and Marshmallow.

Sharing is caring

Volvo Car UK Ltd continued its open dialogue with the insurance sector on Tuesday 14 February when it hosted its Volvo Product Awareness/Technology Insurer Event at its Training and Development Centre in Daventry. ARC360/ILC – sporting red, along with many others, to support Rainbow Trust on ILC Day – was on hand to capture insights from the day.

AutoRaise seeks General Manager to accelerate progress

Automotive charity AutoRaise is recruiting for the newly-created role of General Manager.

The charity is looking for someone passionate about the sector to develop growth strategies, promote goals and achievements and drive fundraising activities.

September date set for AutoRaise Rally

The AutoRaise Rally will this year take place from 7-9 September, following a route through East Anglia and Lincolnshire.

Entries for the Viking-themed fundraising event close of 27 March, with places reserved on a first-come, first-served basis with a £500 deposit per team.

Euro NCAP releases updated van ratings

Euro NCAP has in partnership with Thatcham Research released updated safety ratings for 18 commercial vans.

The vans’ active’ crash avoidance systems were tested against tougher new protocols, with ratings varying from ‘gold’ through to ‘not recommended’.

Insurers must wake up to NAP

New research is predicting significant growth for non-annualised motor insurance policies (NAP) such as pay-as-you-go in the next year.

LexisNexis Risk Solutions has found that nearly a third of UK motorists are driving less now to keep cost down and will increasingly seek insurance products to suit their changing habits.

Facing the sustainability challenge

Regulators, customers and business leaders are all aligned in the need for the industry to find a more sustainable way forward. That means reducing environmental impact, future-proofing the workforce and developing short and long-term strategies for achieving ESG targets.

In this contributed feature, Solera examines the sustainability challenge facing insurers, fleet operators and the wider industry, and explains how its solutions are helping businesses make positive changes.

Gemini gems receive glowing review

Gemini ARC has underlined its credentials for delivering exceptional customer service after receiving a glowing review in a CSI survey.

The LV= General Insurance customer said, “The people were so polite and really nice. They sent a car to pick me up from my home and did not let me book a taxi. I want to thank everyone at the garage, but they deserve more than thank you.”

Fix Auto Manchester East celebrates PAS 2060

Fix Auto Manchester East has secured PAS 2060 certification.

It becomes the second Fix Auto UK franchisee to achieve this status in as many weeks after Fix Auto Basingstoke announced it was PAS 2060 certified earlier in the month.

Registrations open for WorldSkills UK

Registrations are now open for WorldSkills UK’s National Competitions. Students and apprentices have until 24 March to apply to compete against their peers in more than 50 different skill disciplines.

The seven-month process includes regional heats and intensive training before the national final takes place in November.

Aviva gets hands on during Solus visit

Aviva Chief Claims Officer Waseem Malik and Group Chief Financial Officer Charlotte Jones witnessed first-hand the work that goes on within its repair network when they visited the Solus Park Royal workshop.

They spent the day on site, meeting the team and gaining a deeper insight into their roles – and even helped repair body damage on two cars using Solus’ sustainable spraypainting technology.

Davies unveils new training academy

Davies Motor has launched a new Motor Academy for anyone looking to embark on a career within motor insurance.

The academy will delivery comprehensive, bespoke training to equip individuals with the skills needed to become a Technical Claims Handler.

Copart continues path to sustainable future

Copart has underlined its commitment to a sustainable future through a number of initiatives under its Plan-Net-Zero programme.

These include a company-wide roll out of The Carbon Literacy Project training programme, ensuring it operates the ‘Greenest Fleet on the Street’, and committing to the Science Based Targets initiative.

Meanwhile, Copart colleagues took part in two major fundraising events for children’s charities in the last month, supporting CHUMS and the 11th ILC Day.

Smooth operators launch fundraising effort

National Sales Manager at Mirka Steve Smith and Steve Cridland, Technical Best Practice Manager at MG Cannon Accident Repair Centres, have set up a justgiving page to raise funds for Willen Hospice, which provides specialist end-of-life care for adults.

The pair kicked off their fundraising efforts by shaving their heads for charity.

March leads Cogent towards green parts

Cogent Hire has completed internal training on the economic and environmental benefits of using green parts in repair.

Led by Joe March, Head of Commercial & Network Management at Hills Salvage and Recycling, the one-day training programme included four sessions looking at the wider salvage industry and how green parts can accelerate the repair journey.

Mark Woodruff wins top accolade

Bodyshop Manager at Sytner Jaguar Land Rover Mark Woodruff has been named JLR Division Bodyshop Manager of the Year for 2022.

Linwood launches new apprenticeship service

A new apprenticeship solution for employers has been launched by established industry leader Bob Linwood.

Apprenticeship Central has been set up as a full-service provider of apprenticeship services for employers who want to outsource their recruitment and retention activities.

Staying ahead with ESG

In the latest issue of Modern Insurance Magazine ILC explores how ESG policies are fast becoming the difference between business success and failure.

People

AX has appointed Nick Williams as its new Chief Executive Officer.

Matthew Gould has been announced as new Manager of Customer Success, Trade & Collision Europe at OEConnection.

Apollo Motor Group has named Jay Commander as Assistant Manager at its Portsmouth repair site.

Chris Davis has started a new position as Motor Claims Operations Manager at Hastings Direct.

ITAS has appointed Darren Bedford to the board of Directors.

Volkswagen Group UK has appointed Christopher Jesson as TPS National Accident Account Manager.

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Facing the sustainability challenge

Regulators, customers and business leaders are all aligned in the need for the industry to find a more sustainable way forward. That means reducing environmental impact, future-proofing the workforce and developing short and long-term strategies for achieving ESG targets.

In this contributed feature, Solera examines the sustainability challenge facing insurers, fleet operators and the wider industry, and explains how its solutions are helping businesses make positive changes.

It has never been more important for all companies to demonstrate their Environmental Social and Governance (ESG) credentials. This means showing care for our environment, for people and for proper governance, and making meaningful reductions in carbon impact.

Solera is helping insurance providers across the globe change their working practices for the better, reduce their impact upon the environment, and be able to report their achievements fully and easily – all while improving customer service and their own bottom line.

There are several points at which insurers can reduce the CO2 emissions associated with their and their partners’ business activities, and these are facilitated by the insurance ecosystem with Solera at its heart as the global leader in vehicle lifecycle management.

Fleet business

Decarbonising the UK’s fleets is a top priority as road transport is the leading source of greenhouse gas emissions. It’s also a leading source of air pollutants, such as nitrogen compounds and particulate matter, which pose an urgent threat to human health.

Many fleets turn to their insurers for advice on fleet management, and look for insurance partners who can support and guide their best practice journey.

Neil Garrett Sales Director for Solera Audatex said, “Solera can help fleet insurance customers to decarbonise their fleets. We have unparalleled access to emissions data by vehicle model and type, including 10-plus years of historic CO2 emissions datafor vehicle make, model and derivatives, blending DVLA anonymous data with in-house data.”

Solera is able to use this data to assess the current performance of the fleet portfolio, identify any poorly performing areas of the business and calculate its current emissions impact. This can be done by business unit, and between new and existing registrations, benchmarking the whole against the national vehicle parc’s performance.

We can further assess the current environment for EV adoption and generate cap hpi fuel-type forecasts. Finally, we apply EV adoption strategy assumptions to model the reductions which can be made.

Increasing efficiency

Solera’s automotive insurance solution is designed with efficiency of the claims journey as its number one priority. Hence, our platform intrinsically enables the customer to eliminate waste, all of which has a carbon cost. By reducing admin time, providing intelligent automated estimates at FNOL, correctly identifying total loss vehicles at the very start of the process, and bringing all partners into a single workflow platform for estimates and invoicing, we increase the efficiency of claims management at every stage.

Neil added, “Every efficiency means a saving of time, energy, transport or money – and also reduces the carbon impact of the claim as a whole. Every action businesses take has a carbon cost, whether sending an email or making a phone call. Every time we can eliminate or reduce these steps, business activities become more environmentally friendly.”

ESG performance represents essential criteria on which investors, shareholders, regulators and customers choose their suppliers or targets. It is essential that insurers, fleets and repairers choose solutions which will help them to deliver tangible and auditable results.

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September date set for AutoRaise Rally

The AutoRaise Rally will this year take place from 7-9 September, following a route through East Anglia and Lincolnshire.

Entries for the Viking-themed fundraising event close of 27 March, with places reserved on a first-come, first-served basis with a £500 deposit per team.

The Rally will set off from Lotus Cars’ headquarters in Hethel, Norfolk, with overnight stops in Brigg and Lincoln.

Jen Evans, AutoRaise Business Manager, said, “We hope to sell out this year’s Rally and make it as much fun as 2022. I have put a huge effort into choosing the vast array of pit stops and activities en route. I just want people to enjoy themselves, and most importantly raise as much money as we possibly can.”

Steve Thompson, AutoRaise Vice Chair, added, “After the most successful AutoRaise Rally to date last year, we have given ourselves a huge challenge to exceed this, in terms of fun, networking and fund raising. Our decision to stay in the UK and take in three counties on our two-day ‘Viking themed’ rally was an easy one for us. We are hopeful that this will encourage more entrants from across the industry. 

“Our starting grid this year will be at the Lotus Cars Headquarters in Hethel, Norfolk.  We will start from their own test track and head out along the north Norfolk coast, through Cambridgeshire and into Lincolnshire as we again straddle the coastline with plenty of sites along the way.

“Not only is the driving and sceneries a huge pull for the AutoRaise Rally, but our evenings have been equally fantastic with live music, DJ sets and a suitable end to events with a feast fit for modern day Vikings on their voyage to raise awareness and income for young apprentices.”

The cost per team is expected to be £1,500, including meals, accommodation, lunches, refreshment breaks, drinks receptions and entertainment.

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Euro NCAP releases updated van ratings

Euro NCAP has in partnership with Thatcham Research released updated safety ratings for 18 commercial vans.

The vans’ active’ crash avoidance systems were tested against tougher new protocols, with ratings varying from ‘gold’ through to ‘not recommended’.

Thatcham Research Chief Research Strategy Officer Matthew Avery said, “With 13.5% of the whole vehicle fleet comprising of vans, it’s important that van drivers and those sharing the roads with them are protected. This latest set of results demonstrates that manufacturers are responding positively and it’s of note that the UK’s most popular commercial van, the Ford Transit, secured a gold rating.

“However, the fitment of crash avoidance technology seen on vans has some way to go before gaining parity with the high levels of standard fitment we enjoy on cars today.”

Euro NCAP also announced that it will soon introduce a rating scheme for Heavy Goods Vehicles (HGVs).

Matthew added, “HGVs make up a very small percentage of the fleet (1.5%), but their contribution to Killed and Seriously Injured statistics is disproportionately high (15%), with 90% being external to the vehicle. The new rating will drive best practice with an urgent focus on HGVs not only matching, but exceeding, the performance levels of AEB on passenger vehicles. The rating will also assess and drive fitment of the full suite of Advanced Driver Assistance Systems and will exceed new EU ‘General Safety Regulation 2’ requirements.”

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Linwood launches new apprenticeship service

A new apprenticeship solution for employers will be launched by established industry leader Bob Linwood on 1 March.

Apprenticeship Central has been set up as a full-service provider of apprenticeship services for employers who want to outsource their recruitment and retention activities.

It launches with three main services: recruit; nurture; ensure.  

Recruit finds and processes apprentices through the PreEmployment Programme (PEP), Nurture provides a full learning journey management service that helps employers ensure their apprentices stay engaged and motivated, while Ensure sees the Apprenticeship Central team maintain relationships with apprentices to provide further support, both personally and professionally.

Apprenticeship Central founder Bob Linwood, who also established ABLE TO (Support Services), said: “ABLE TO was created with a two-pronged service offer: to help businesses with their marketing activities and to help employers develop their apprenticeship strategy. We will celebrate our second anniversary soon, and with an ever-increasing demand for our apprenticeship services, now is the right time to evolve and give our unique apprentice proposition its own brand to power forward with.”

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Fix Auto Manchester East celebrates PAS 2060

Fix Auto Manchester East has secured PAS 2060 certification.

It becomes the second Fix Auto UK franchisee to achieve this status in as many weeks after Fix Auto Basingstoke announced it was PAS 2060 certified earlier in the month.

Managing Director James Gore said, “We’ve believed for a long time the business was pretty good, environmentally speaking. We installed solar panels nine years ago and have adopted numerous practices since. However, due to the energy crisis, we were looking at many additional ways to reduce our consumption and so decided that it would be better to pursue further energy saving projects as part of an overall carbon reduction strategy, which we could measure both in terms of energy and cost savings.

“Thanks to the guidance from ECA Business Energy we’re now PAS 2060 certified but, crucially, we now have a baseline showing exactly where we stand. We’re now working on a plan of initiatives which will undoubtedly mean significant investment which really will take the business onto a new level of being environmentally friendly.”

Steve Silverwood, ECA Managing Director, added, “We are delighted to have assisted James and the team in becoming carbon neutral in accordance with PAS 2060. They have committed to actively reduce their emissions year on year as well as offsetting any outstanding emissions. We look forward to helping them on their ongoing environmental journey.”

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