Event to set out path ahead for sector

The future of the vehicle repair sector is set to be unveiled at ARC360’s forthcoming ‘future vehicle technology’ themed event.

Taking place on Thursday 27 June 2024 at the Manufacturing Technology Centre (MTC) in Coventry, ARC360 is supported by Corporate Partners: BASF, CAPS, Copart, Entegral, Enterprise, Mirka, Nationwide Vehicle Assistance, S&G Response, Solera Audatex; along with Partners: Gemini ARC, Repairify and Prasco.

The specialist event is sponsored by Activate Group and Thatcham Research along with Stellantis which will host the ‘Stellantis Zone’ on the day featuring a number of its latest models.

The day is set to cover a host of key topics to support the future prosperity of the sector including:

  • A deep dive into the current, yet rapidly changing, vehicle parc
  • A look at the impacts of the Zero Emission Vehicle (ZEV) mandate
  • Discussion and data around how EVs are changing insurance, repair and recycling
  • An exploration of future vehicle technologies and what it might mean for claims management
  • A dedicated session exploring business growth and opportunities for repairers
  • First-hand insight into repairer expansion and integration

This year’s event follows up on last year’s highly acclaimed specialist electric vehicle (EV) event to further explore just how technology is shaping the future of the industry and how businesses can optimise their value in the supply chain.

Underpinning the entire occasion will be a keen focus on what is arguably the most critical factor across the entire industry right now – people and skillsets.

Tickets for the event are on sale now – click here to book https://iloveclaims.com/product/arc360-2024/

A limited number of special repairer guest passes are available, to join the waiting list please email mark@iloveclaims.com.

To find out more about the opportunities available to get involved in the event – exhibition or sponsorship, or how to become an ARC360 Partner contact mark@iloveclaims.com or liane@iloveclaims.com.

Stellantis will be hosting its national repair network forum on the 26 June at the same venue.

For a full overview of last year’s event, click here: https://iloveclaims.com/previous_events/arc360-gaining-ground-together-2023/

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Markerstudy unveils Sustainable Supply Chain Charter 

Markerstudy is inviting suppliers to demonstrate their commitment to its sustainability targets by signing its new Sustainable Supply Chain Charter. 

The charter is the first part of Markerstudy’s Sustainable Supply Chain Programme, which will benchmark suppliers via third-party assessments and then support them in making the necessary improvements. 

It focuses on three separate areas with three subdivisions: Our Planet (Climate Protection, Biodiversity and Responsible Consumption); Our People (Social Inclusion & Wellbeing, Empowered Communities and Development & Opportunities); and Our Responsibility (Ethical Business Practice, Transparent Reporting and Supply Chain Management). 

Lizzie Smith-Foreman, Markerstudy’s Director of Group Marketing, Communications and Sustainability, said, “Sustainability is a journey, and it’s clear that we’ll only achieve our business goals if we invite our value chain along with us. We intend to work closely with all of our supply chain partners to help us achieve our sustainability goals and create shared value.” 

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Euro NCAP unveils Truck Safe test protocols 

Euro NCAP has released new test protocols that will support the framework for its new Truck Safe rating scheme. 

The Truck Safe rating scheme will enable industry to accurately assess the safety levels of its fleet and is being introduced after data found that while trucks make up just three per cent of the European car parc they are responsible for 15% of fatalities. 

Matthew Avery, Euro NCAP’s Director of Strategic Development, said, “Euro NCAP’s new Truck Safe rating scheme, the first of its kind in the sector, will enable a whole range of stakeholders in the freight industry to assess the safety level of trucks. 

“Not only will this deliver enhanced safety for truck drivers, but also protect pedestrians, cyclists, and other vulnerable road users in European cities. It is not only about safety, as this programme intends to create strategic opportunities for those operators that invest in the safest vehicles. 

“In creating a market for safety, Euro NCAP will encourage manufacturers and suppliers to innovate, further increasing the safety benefits of the scheme as the ratings evolve.” 

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Court backs wider access to VM data 

A court ruling in Germany has backed up a previous decision by the European Court of Justice that ensures wider access to technical vehicle manufacturer data for the independent automotive aftermarket. 

The Regional Court of Cologne found in favour of Automotive Data Publishers Association member Belron in a decision which aims to promote fair competition in the industry by stating that vehicle manufacturers must not impose restrictive conditions around access to technical data.

Matthew Wright, Chairman of the ADPA Legal Task Force, said: “The courts have repeatedly confirmed that it has always been the intention of European legislation to preserve competition in the automotive aftermarket. Forcing the independent aftermarket into litigation is a regrettable tactic to try to ignore it, and should act as a wake wake-up call for national and European enforcement authorities and lawmakers to proactively protect the independent aftermarket.” 

Pierre Thibaudat, ADPA Director General, added: “The case law has clearly highlighted the importance of current regulation in ensuring effective competition. Security concerns should not serve as a ground to restrict competition where alternative, proportionate measures can be put in place to mitigate them. This principle is essential to ensure that the continuous roadworthiness of vehicles remains affordable, and should guide any future legislation on the automotive sector in general and the aftermarket in particular.” 

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Mental health concerns driving people away from automotive 

One in seven automotive workers are considering leaving the industry for financial reasons and strain on their mental health. 

This is according to a new survey www.ben.org.uk/surveyreport2024 by automotive charity Ben, launched to mark Mental Health Awareness Week. 

It found that 27% of the 1,872 respondents had challenges managing their mental health in the last 12 months, with stress (56%), poor sleep (51%), anxiety (43%), and low mood (41%) the main issues. 

Meanwhile, seven in 10 admitted money worries. 

Consequently, one in seven are contemplating exiting the industry, with 29% citing low salaries at the main reason. Backing up this figure, 87% of those considering a new career are struggling with financial worries. 

Rachel Clift, Health & Wellbeing Director at Ben, said, “We’re pleased to be launching our latest survey results report to highlight the health and wellbeing issues that our automotive family are facing. Our annual surveys are the ideal opportunity to hear from our automotive family so we can fully understand their struggles and then provide the support they need. We also take it as an opportunity to share these insights with employers and our industry stakeholders so we can all do more to support automotive people and their families. 

“Mental health issues are affecting one in four of our automotive family and we can see that money worries are contributing to this. More people are struggling with cost-of-living pressures, with issues such as skipping meals and debt on the rise. Of course, this is likely to have an impact on their overall health and wellbeing, including both their physical and mental health.” 

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Enterprise on target for charity  

Nearly £20,000 has so far been raised by Enterprise Rent-A-Car’s inaugural five-a-side charity football tournament in support of Insurance United Against Dementia. 

Insurance United Against Dementia is an Alzheimer’s Society movement created and championed by leaders from across the insurance sector, which aims to raise £10m to find vital research to tackle dementia.  

Taking place on 9 May at Goals for Birmingham, the tournament saw 16 teams compete to raise money for a worthy cause.  

After more than 70 matches and 264 goals, Chris Brown’s team representing Enterprise’s Northwest group took the trophy ahead of Olly Chamber’s team of customers and partners of Enterprise’s technology arm Entegral. 

Stuart Sandell, Assistant Vice President for Replacement Sales at Enterprise Rent-A-Car said. “It was a very exciting and enjoyable day, and I had no idea there was so much football talent in the industry. I want to say a huge thank you to all our customers, colleagues, business partners and the team from Insurers United Against Dementia, Alzheimer’s Society and Enterprise who made this day happen.”  

Steve Cross, Group Head of Claims at Markerstudy, added, “This was a great opportunity to come together as an industry to fundraise for the fight against an illness that affects so many people. As an industry we have strength in numbers and events like this show what we can achieve when we work together. It was also a lot of fun and a great way to network with colleagues.”  

Anyone who still wants to donate can do so here https://www.justgiving.com/team/enterprisecharityfootballtournament 

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Repair costs and volumes both up in April 

The latest data from ARC360 Associate Partner Trend Tracker has revealed that repair costs in April were up 4.7% on the same month last year, while repair volumes showed a 13% increase – although they remain just below levels seen in April 2019 (97%). 

The data also found that cycle times in April were 14% down on April 2023, with lead times and key-to-key times down by 12%. 

Paul Sell, Trend Tracker Director, said, “In March there was much debate across the industry about the fall in repair estimate volumes, raising many questions about the price of insurance, higher excess levels, increase in retail repairs under excess levels, increased write-off thresholds and the number of new sites in the sector since the start of the year.  

“Despite all this, April has seen an increase in repair estimate volumes. This could be as a result of how the bank holidays fell at the end of March so not something to react to but promising for all those operating in the sector and pointing more to excess capacity than reducing demand impacting the market.” 

The report also highlighted the lack of availability of skilled staff, and suggested that the one per cent growth in new car sales in April combined with stable volumes around used car sales could be an indicator that the market is getting ‘back to normal’. 

Meanwhile, the sharp increase in insurance premiums recorded during 2023, which led to higher excesses, has slowed into 2024 and in some cases retreated. 

ARC360-Trendtracker-May24

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Fix Auto UK celebrates winners 

Fix Auto Harlow was crowned Fix Auto UK’s Bodyshop of the Year at the network’s 2024 National Conference held at The Vox in Birmingham. 

Meanwhile, Fix Auto Sandhurst was the evening’s first double-award-winning repairer as it collected the Admiral Insurance Bodyshop of the Year and the Fix Auto UK ESG Bodyshop of the Year. 

Also among the winners, Fix Auto Mid Devon was named as the Allianz Insurance Bodyshop of the Year while Fix Auto West Kensington collected the RSA Insurance Bodyshop Award. 

Fix Auto Stevenage won the Covéa Insurance Customer Service Award, Fix Auto Weston-super-Mare picked up the network’s Outstanding Customer Service Award, while Fix Auto Chessington and Fix Auto Swansea West were presented with the network’s Brand and Integration and Newcomer of the Year awards respectively. 

Among the individual winners, Martin Willis, Business Development and Supplier Relations Manager, was named Employee of the Year and Adrian Matthews of Fix Auto Gloucester received the Nigel Luffman Award Apprentice of the Year prize. 

Other winners included Sam Smith, Managing Director of Fix Auto Leeds North, Fix Auto Leeds South, Fix Auto Bradford and Fix Auto Keighley, who received the network’s Multi Site Operator of the Year prize. 

Fix Auto UK’s Managing Director Ian Pugh said: “Every year we seem to raise the bar for our National Conference and this year’s event has been no exception. We welcomed a record number of sponsors, delegates, insurers, industry experts and suppliers to a world class venue that has once again lived up to all of our expectations. As ever again, our event has made me extremely proud to lead this organisation.” 

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Senior analyst joins ARC360 line-up

Matthew Freeman, Managing Consultant at Solera cap hpi is the latest key name added to ARC360’s ‘future vehicle technology’ themed event agenda.

Taking place on Thursday 27 June 2024 at the Manufacturing Technology Centre (MTC) in Coventry, ARC360 is supported by Corporate Partners: BASF, CAPS, Copart, Entegral, Enterprise, Mirka, Nationwide Vehicle Assistance, S&G Response, Solera Audatex; along with Partners: Gemini ARC, Repairify and Prasco.

The specialist event is sponsored by Activate Group and Thatcham Research along with Stellantis which will host the ‘Stellantis Zone’ on the day.

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Miguel & David heading to Worldskills

Miguel Harvey and David McKeown have been named as part of the Team UK Worldskills Lyon 2024 squad. Miguel, employed and trained by Steer Automotive will compete in the Car Painting competition, whilst David working for James McKeown Accident Repair and trained by Riverpark Training will take part in the Autobody Repair section.

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Report published to support AV Bill

Thatcham Research and Association of British Insurers have published a joint report on insurance requirements for Automated Vehicles (AVs) as the landmark Automated Vehicles Bill 2024 approaches Royal Assent.

To support the Bill progress through the Houses of Parliament, and the creation of subsequent secondary legislation, Thatcham Research and the Association of British Insurers (ABI) collaborated on the ‘Insurer Requirements for Automated Vehicles’ report, offering industry expertise and strategic recommendations.

It details four key asks from the UK motor insurance industry required for AVs to be safe and insurable in the UK: Safety First; Visibility; Data Access; and Cyber security.

IMI urges skills understanding

With the Automated Vehicles Bill 2024 set to receive Royal Assent, the Institute of the Motor Industry believes there is still work to be done to ensure the funding is available for the upskilling required to work on and calibrate automated vehicles for safe use. 

The IMI’s latest data shows that at the end of March 2024 there were 4,150 technicians qualified to work on vehicles with level 2 autonomy, representing just 2% of all UK technicians. Level 2 autonomy is the pre-cursor to fully automated vehicles and currently 12% of the UK car parc features some form of advanced driver assistance systems (ADAS).

Sales tick up for 21st straight month

Car sales edged up by one per cent in April to 134,274 units, completing 21 consecutive months of growth.

According to figures released by the Society of Motor Manufacturers and Traders (SMMT), sales to fleets surged by 18.5% but private buyer uptake fell by 17.7%.

Enterprise Mobility highlighted for DEI

Fairygodboss, the largest online career community for women to find jobs, advice, and support has listed Enterprise Mobility as one of 13 companies that make diversity, equity, and inclusion (DEI) a priority.

Motor insurance complaints more than double next product line

New figures from the Financial Conduct Authority have revealed that complaints received about motor insurers have risen by 18.2% in the last year.

Customers made more than 280,000 complaints about motor insurance over the second half of 2023, up from a little under 240,000 for the same period in 2022.

Wayve receives $1bn automated driving backing

Wayve, a market leader in Embodied Artificial Intelligence (AI) for autonomous driving, has announced the successful closure of $1.05bn in Series C funding.

The round was led by SoftBank Group, with contributions from new investor NVIDIA and existing investor Microsoft. This investment will accelerate Wayve’s mission to reimagine autonomous mobility through embodied intelligence.

Plunkys All Stars break £15k barrier

Support from the Vella Group – amongst many others – has helped take this year’s Plunkys All Stars fundraising total to beyond the £15,000 barrier.

The charity football match will take place on 28 June at the Football Development Centre in Norwich, raising valuable funds for Norfolk and Waveney MIND, East Anglian Air Ambulance and the Fire Fighters Charity.

VM News

Volvo sales up 27% in April

Volvo Cars reports global sales of 65,838 cars, up 27% compared to the same period last year. The sales increase was primarily driven by a strong performance in Europe as well as the company’s fully electric small SUV, the EX30.

The company’s electrified models, with a fully electric or plug-in hybrid powertrain, grew 53 per cent compared to the same period last year and accounted for 48% of all cars sold during April. The share of fully electric cars constituted 26% for the month.

NIO announces ONVO

Global smart electric vehicle company, NIO has announced at the ceremony celebrating the production of 500,000 vehicles that its second brand ONVO will make its global debut on 15 May.

According to the company, ONVO’s first model L60 is a family-centric smart BEV in the same segment as Tesla Model Y, and promises to ‘redefine the standards of family cars’.

People

  • Direct Line Group has announced three new appointments to its Executive Committee. Craig Thornton will be appointed Managing Director Home and Growth, Martin Milliner as Managing Director of Claims and Hugh Hessing as Chief Operating Officer.
  • Allianz has promoted Caroline Johnson to Claims Director in the company’s personal lines business, while Nicola George has taken over from Mike Crane as Managing Director.
  • Jane Pocock, CEO of Copart UK & Ireland, has been recognised in the 2024 Autocar Great Women Top 100, celebrating the most influential women in the British car industry today.
  • The MIB has announced Angus Eaton as its new CEO, taking over from Dominic Clayden in July.
  • Charlotte Stafford has been appointed as Customer Experience Advisor at Steer Automotive Group.
  • Ron Morris has taken up a new role as Head of Corporate, Fleet and Remarketing at VinFast UK.

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Sales tick up for 21st straight month

Car sales edged up by one per cent in April to 134,274 units, completing 21 consecutive months of growth.

According to figures released by the Society of Motor Manufacturers and Traders (SMMT), sales to fleets surged by 18.5% but private buyer uptake fell by 17.7%.

Meanwhile, EV sales remained strong with plug-in hybrids up 22.1% to 7.8% of the total market and BEVs increasing by 10.7% to a 16.9% market share.

SMMT figures also revealed that demand for new light commercial vehicles rose 5.4% to 23,889 units.

Mike Hawes, SMMT Chief Executive, said, “The new car market continues to grow even in the quieter months, driven primarily by fleet demand. This is particularly true of the electric vehicle sector, where the absence of government incentives for private buyers is having a marked effect. Although attractive deals on EVs are in place, manufacturers cannot fund the mass market transition single-handedly. Temporarily cutting VAT, treating EVs as fiscally mainstream not luxury vehicles, and taking steps to instil consumer confidence in the chargepoint network will drive the market growth on which Britain’s net zero ambition depends.”

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