The CAPS Claims Analysis Report for week ending 21 November, shows that unique claims (claims initiated and exchanged through CAPS) have held steady during Lockdown 2.0.
Measured against the ‘exchanged peak’ which was week ending 3 October, last week showed unique claims had risen by five per cent to 105% – a six per cent increase on the week previous (week ending 14 November). During the week in which England moved into Lockdown 2.0 unique claims reached 112%.
Similar fluctuations are evident in supply chain transmission volumes with a high of 107% at the start of lockdown 2.0, decreasing to 89% week ending 14 November, rising by seven per cent to 96% for week ending 21 November.
Kevern Thompson, commercial manager, CAPS said, “The exchange volumes have remained steady. The analysis so far is indicating that what we have, or will see, is a steady continuous exchange ratio, despite many reporting a reduction in new claims being recorded.
“Essentially this may create improved efficiency of time taken from accident to repair start, due to reduction in new claims and repair shops remaining open. The analysis so far indicates that we’ll continue to see exchange levels remain as they are.”
Kevern continued, “Historic data shows that we anticipate a reduction in claim exchange towards the end of December into the beginning of January when shops close for the Christmas break and that the usual backlog may not be as high in February as has been the case in the past.”
