ARC360 News Round Up: Friday 24 March 2023

Vehicle technology and its influence on claims

Every aspect of the automotive aftermarket is being impacted by new technologies and safety systems within vehicles. Repairers need new skills and insurers need new products based on new parameters.

Here, partners Entegral, Enterprise and Repairify share their thoughts on how the constant evolution of technology is impacting their sectors.

Solera unveils new management solution

Solera has introduced a new comprehensive repair shop management solution – Identifix Shop Manager – to help repairers optimise their operations.

The cloud-based system suits bodyshops of all sizes and offers managers visibility into parts pricing, job tracking, and accounting.

Halo cuts ribbon on 20th site

Halo ARC has continued its rapid expansion with the launch of its 20th site.

The opening of Halo Lincoln means the group has expanded from 10 to 20 sites in just 15 months.

The big kick-off

Plunky’s All Stars 2023 charity football match will be played in memory of Mike Yorke, who played in all but one of the fundraising games over the last eight years.

More than £4,000 has already been raised this year for Norfolk Hospice Tapping House, which provides care and support to those living with or affected by life limiting illness.

Apollo retains PAS 2060 certification

Apollo Motor Group has been declared carbon neutral in accordance with PAS 2060 for the second year in a row.

Apollo is the largest repair group in the south of England with 19 sites.

Rye smiles

Rye Street Hoddesdon is celebrating after collecting a customer service award for achieving consistently hight CSI scores.

The LV= sole site was presented with the award by Myles Doran, Regional Network Manager.

Long-serving colleagues clock up 450 years collectively

Fix Auto Oswestry has recognised a group of long-serving colleagues who have collectively accumulated for than 450 years’ service to the company.

The multi-site business is celebrating its 50th anniversary this year and, incredibly, 30% of its 50-strong workforce have recorded 20 years’ service or more.

Controlling costs in the vehicle tech era

In 2019 about 31 million vehicles included some level of automation. That number is expected to rise to 54 million next year as the widespread development and adoption of vehicle technology continues unabated.

With evolving powertrains and materials, the strain on repair prices is ever-greater.

In this contributed feature, Solera|Audatex examines the factors driving up motor claims costs, and considers how its technology can help insurers mitigate some of these pressures.

Double delight for Fully Charged

One of the world’s largest home energy and electric vehicle shows will double up this year with Fully Charged South taking place in Farnborough from 28-30 April and Fully Charged North launching at the Yorkshire Event Centre in Harrogate from 19-21 May.

The events are sponsored by ElectriX, which supports drivers wishing to go electric, and powered by LV=General Insurance.

Academy applications flood in

Davies Motor Academy has reported a rush of applicants for its first round of positions within its insurance claims programme. More than 40 external applications have already been received, with another week remaining for internal applicants.

Davies Group will shortly host assessment days and interviews to select the final six.

Thatcham Research launches EV initiative

Thatcham Research launched it five-month research project into the challenges posed by the increased uptake of electric vehicles with a workshop day hosted by Innovate UK.

A broad section of industry stakeholders from salvage to carmakers, insurers and representatives from the Office for Zero Emission Vehicles considered the unique challenges of managing accidents involving EVs and failures in the claims flow.

Autovogue in style with BS certification

LD Autovogue and Asset Transport Vehicle Logistics has retained it British Standard Kitemark for Vehicle Accident Repair after a rigorous audit process.

Ben offers single course placements

Automotive charity Ben has announced that single placements are now available on its top three training courses: Fuelling your well-being; Managing Mental Health in the Workplace; and Mental Health First Aid.

Perfect score for Clarke & Evans

Birmingham-based independent service and repair centre Clarke & Evans Accident Repair Specialists has achieved 100% in its most recent Volkswagen Group audit.

Cars2Click signs global deal with Polestar

International online vehicle trader Cars2Click has signed a new agreement with EV manufacturer Polestar to implement a new asset management solution.

The solution, End2end Remarketing ECOsystem, delivers 360-degree management of Polestar vehicles from when they are sold to when they are returned to users, while its AI data will identify the supply and demand balance in different global markets.

Feature interview: Phil Peace, Managing Director (SVP) International of Repairify

The level of technology within vehicles now means that understanding what needs repairing is the first critical step in returning the vehicle to its pre-accident condition. But, as in-vehicle systems continue to develop, the aftermarket risks being left behind.

Here, we speak to Phil Peace, Managing Director (SVP) International of diagnostics and calibration expert Repairify, to understand the extent of the challenge facing repairers and insurers, and how its technology can improve both safety and efficiency.

People

Ryemarc, the holding company for Motofix Accident Repair Centres, has appointed Gethyn Davies as Executive Director.

WorldSkills UK has appointed Audrey Nelson, Professor Sean Wellington, Justin Rix and Mark Farrar as directors to its board.

Callum Langan has been named new Managing Director at sopp+sopp.

Enterprise Holdings has appointed Gavin Williams as Repair Operations Manager UK & Ireland.

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Controlling costs in the vehicle tech era

In 2019 about 31 million vehicles included some level of automation. That number is expected to rise to 54 million next year as the widespread development and adoption of vehicle technology continues unabated.

With evolving powertrains and materials, the strain on repair prices is ever-greater.

In this contributed feature, Solera|Audatex examines the factors driving up motor claims costs, and considers how its technology can help insurers mitigate some of these pressures.

Vehicle technology has become ever-more complex and expensive, meaning that insurers must work smarter than ever to keep claims costs manageable.

In the repair sector, bodyshops have had to invest in increasingly sophisticated diagnostic equipment in order to interpret vehicle on-board computers; according to Saga Car Insurance, 35% of the cost of a new car covers semiconductors and microchips alone.

Meanwhile, autonomous braking systems, safety sensors, lane departure warning systems and myriad other driver assistance technologies all pushing up the cost of repairs. According to the Association of British Insurers, repair prices have risen by up to 20% in the past year, while the value of used vehicles increased by 19% in the year ending June 2022.

On top of this, parts and components are also more and more complex and expensive, with a 2022 survey of motorists by bumper.co.uk revealing that drivers had spent £18.5bn of their own money in car repairs in the previous 12 months.

This situation will only be complicated by the growth in electric vehicles which, while simpler in terms of moving parts, will have proportionally more high-tech components, and require new battery diagnostic equipment.

However, insurers can mitigate some of these cost pressures by eliminating waste and inaccuracy and improve repair/replace ratios using Solera|Audatex Qapter Intelligent Triage and Estimating.

The Qapter modules slot seamlessly into existing estimating workflow. They combine machine learning, computer vision, and repair-recognition algorithms, drawing rules from 340 million claims to automatically detect damage from supplied images. Qapter can produce a vehicle repair estimate with unmatched speed and accuracy and at the same time give the VDA the ability to edit this as needed. Qapter can even be used to compare manual calculations to an AI-based estimate.

Additionally, Qapter can, if needed, guide the customer to take and upload high quality images, making it possible to:

  • identify probable total loss claims early
  • identify whether the vehicle is likely unsafe to drive
  • generate a list of potentially required parts early in the process (facilitating triggers such as Total Loss Avoidance programmes)
  • recommend an optimal next step, whether this is to book repairs, salvage, or further inspection.

Qapter therefore cuts call handling time substantially from an average of 30 minutes, and it increases the efficiency of the claims progression, eliminating unnecessary inspection or delayed total loss settlements. The Qapter system is backed by an unprecedented and continually refreshed claims database and the AI powering the solution is constantly learning.

This means that repairers and insurers can have greater confidence in the accuracy of their initial estimates, knowing that each estimate is based on the exact make and model of vehicle, and that increasing costs will be reflected in the system’s knowledge of the contemporary automotive market.

Neil Garrett, Sales Director for Solera|Audatex, said, “High inflation and the increases in vehicle complexity are together putting insurers’ cost bases under intense pressure. ABI reports that motor insurance premiums rose by eight per cent in the final quarter of 2022 as a result. It is more important than ever that insurers use smart integrated technology solutions like Qapter to cut costs and improve the rapidity.”

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ARC360 news round up – Friday 17 March 2023

Capita expert joins New Generation line-up

James Lambert, the Global Director of Talent Acquisition at consulting, transformation and digital services business – Capita will provide a keynote session at ILC’s New Generation in Claims event.

The event, headline sponsored by Wiser Academy along with fellow sponsor Enterprise Rent-A-Car, takes place at etc.venues Manchester on Wednesday 26 April and will serve to highlight the importance of talent attraction, retention and upskilling within the rapidly evolving insurance claims sector.

Gemini opens eighth LV= sole site

Gemini Accident Repair Centres has launched a new site in Luton after acquiring Michael G Motors.

The new business will operate from a new 8,500sqft site with the capacity to repair 1,300 vehicles per year and becomes the eighth LV= sole site.

Previously operating under the Fix Auto Luton banner, Michael G Motor is managed by Mo Givian.

Vella Group expansion continues

The Vella Group has taken its number of sites to 12 with the acquisition of Gaskells Motor Bodies. Owners Nick and Louise Gaskell will remain with the business, with Nick becoming Site Manager.

The Vella Group expects to continue its expansion with further acquisitions this year.

Fix franchise set to grow Essex footprint

Three months after opening Fix Auto Braintree, owner Danny Ashwell has confirmed his plans to open a second new site are on course to come to fruition.

This new site, which will replace his existing Fix Auto Chelmsford repair centre, is the second element in his programme of investment and arrives almost a year on from when he revealed plans to grow from a single bodyshop repairer to a four-site operator across Essex before 2024.

IAEA set to celebrate 90th birthday

The IAEA will celebrate its 90th anniversary at the Stratford Manor Hotel, Stratford-Upon-Avon on 20 May.

Guest speakers include Dr James Carton, Assistant Professor in Sustainable Energy in Dublin City University, NBRA director Chris Weeks, Jeff Mack, National Account Manager of Nationwide Vehicle Recovery Assistance, Kirsty McKno, Managing Director of Cogent Hire, Director of Auto Industry Consulting Andrew Marsh, and IAEA President-elect David Punter.

2030 ICE ban can’t be met

The 2030 ban on the sale of new petrol and diesel cars is looking increasingly unlikely to happen, according to Vertu Motors CEO Robert Forrester.

He said, “The ban on ICE vehicles in the UK in 2030 will have to move back five or 10 years. It is a question of when, not if.”

Green demand on the rise

Ageas has reported an increase in customer demand for green parts.

With cost-of-living pressures putting a strain on household finances, Robin Challand, Claims Director, has said that green parts can help overcome challenges in parts supply, accelerate the claims journey and reduce costs.

ITAS updates Core service

ITAS has redesigned ITAS Core, its network and bodyshop management tool to help businesses achieve compliance across manufacturer, insurance, and repair network programmes.

The system includes push notifications, SMS notifications, staff qualifications, audits and approvals, managing standards, repair certification, reporting solutions, key performance indicators, repair capability, data integration, and communication.

Audatex to update paint tables

Audatex has announced that its paint material tables will be updated for the Irish market on or around 24 March.

Based on data supplied by paint manufactures, an average increase of 8.9% is expected for paint and materials.  

Conference calling

TPS – for Volkswagen Group Genuine Parts hosted it first conference in three years recently.

TPS is a network supplying parts for Audi, SEAT, ŠKODA, CUPRA, Volkswagen passenger cars and Commercial Vehicles to customers in the independent motor trade.

Thatcham Research colleagues rise to the challenge

Thatcham Research colleagues are raising money for automotive charity Ben through a series of Benathlon challenges.

The fundraising initiative challenges automotive colleagues to cover as many miles as possible by any means – foot, bike, rowing machine – to raise at least £75 for the charity.

SMMT urges government action in EV charge

A new report by the Society of Motor Manufacturers and Traders (SMMT) has warned the government to step up its support for the electric vehicle industry or risk falling behind other countries.

Race to Zero: Powering up Britain’s EV Supply Chain has stressed the need for an urgent response to initiatives such as the $370bn Inflation Reduction Act in America and the EU Green Deal Industrial Plan.

Spring Budget fails to charge EVs

The Spring Budget, delivered by Chancellor Jeremy Hunt on Wednesday, announced that Fuel Duty will be frozen for 12 months while the Energy Price Guarantee has been extended for a further three months.

However, the automotive industry has bemoaned a lack of support for EV transition.

Mike Hawes, chief executive of the SMMT, said, “There is little that enables the UK to compete with the massive packages of support to power a green transition that are available elsewhere.”

Ben Ball tickets now on sale

Tickets are now on sale for the Ben Ball, which will take place at Old Billingsgate Market on 6 December.

People

Orbital Repair Solutions has appointed Mark Stuart as Director.

John Gibson has been appointed as Motor Services Director at Kennedys.

The Vella Group has appointed Nick Gaskell as Bodyshop Manager Vella Group Great Harwood.

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ARC360 news round up – Friday 10 March 2023     

Enterprise backs New Generation in Claims

Enterprise Rent-A-Car has given its full backing to ILC’s New Generation in Claims event by both sponsoring the occasion and providing expert insight on the day.

The event, which takes place on Wednesday 26 April at etc.venues, Manchester sees Enterprise join Headline sponsor Wiser Academy to help shine a light on the need for both retaining talent and attracting new people within the insurance claims sector.

New talent critical to future of ‘mobility’

A new mindset is critical to support the industry as it shifts from automotive to mobility.

Matt Wiggington, Director of Partnerships, Engagement and Income at industry charity Ben, has highlighted a shortage of skills as a critical challenge and urged the sector to change the way it approaches recruitment and retention to appeal to the next generation.

JDK announces Solera partnership

JDK Technology has integrated its platform with Solera, enabling repairers to send images directly onto an estimate within Auda Enterprise Gold. 

Once a vehicle is onsite, a repairer can use the JDK Technology Workshop app to capture images of Driver Collection, Courtesy Car issued, Estimator, Workshop, Quality Check, Handover & Courtesy Car returned.  A repairer can then export the images at the click of a button directly onto their AudaEnterprise Gold assessment.

Fix Auto UK to accelerate mental health training

Fix Auto UK will hold more Mental Health First Aider training courses at its Leicester head office as part of plans to have at least two qualified mental health first aiders at each franchise partner site.

It has hosted three courses to date, with 39 colleagues so far qualifying for their official Mental Health First Aider England (MHFA) certificates.

Sales soar as recovery continues

The signs are promising for the UK automotive industry after new car registrations grew by 26.2% in February to 74,441 units, while the light commercial vehicle market enjoyed its best performance for a quarter of a century, up 8.5% to 17,540 units.

Mirka marks 80-year milestone

Mirka is celebrating its 80th birthday this year, growing from its Helsinki roots in 1943 to one of the world’s leading manufacturers in the surface finishing industry.

Mirka’s CEO Stefan Sjöberg said, “The most important element of our evolution has always been to listen to the voice of our customers.”

Scan do better

AsTech has revealed how its Rules Engine solution can identify the most cost-effective and comprehensive scan tool for repairing a vehicle.

In the first of a series of case studies, it explains how its technicians performed tens of thousands of vehicle scans and compared the results of each to find the most appropriate scan for different makes and models.

Walton flying after Kitemark success

Manchester-based family-run bodyshop Walton Accident Repair has passed its BSI Kitemark BS10125 audit for the third time.

Repairers in the dark about spraybooth lighting

IDES Electrical Services has underlined the importance of proper lighting in spraybooths to enhance colour-matching. It believes suitable lighting is often overlooked by repairers, leading to reduced quality, safety and productivity.

Castle Coachworks secures Tesla approval

Northampton-based Castle Coachworks and Castle Vehicle Servicing has announced that it is now a Tesla-approved repairer, meaning its’ fully-qualified technicians follow manufacturer-approved repair methods.

Deadline looms for MOT technician assessments

The IMI has announced that more than 25,000 MOT testers in the UK have not yet completed their annual assessments. The deadline to do so is 31 March.

Working for a sustainable future

Sustainability is both an internal and external challenge facing every organisation in every industry. Internally, it means securing the skills vital to achieving future growth while at the same time following an environmental agenda demanded by both regulators and, increasingly, customers. Externally, it means social responsibility in terms of equality and diversity, and working towards net zero operations. Here, Copart, Solera and e2e Total Loss Management share their sustainability achievements and objectives.

ARC360 Market Intelligence: February 2023

People

Kris Hurd has been named Operations Manager at Gemini Accident Repairs.

Mike Davies has been appointed Area Operations Lead at Solus Accident Repair Centres.

Page Automotive Group has appointed Micah Sherwood as Commercial Manager.

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Working for a sustainable future

Sustainability is both an internal and external challenge facing every organisation in every industry. Internally, it means securing the skills vital to achieving future growth while at the same time following an environmental agenda demanded by both regulators and, increasingly, customers. Externally, it means social responsibility in terms of equality and diversity, and working towards net zero operations.

Here, Copart, Solera and e2e Total Loss Management share their sustainability achievements and objectives.

Copart

Throughout our 40-year history, and now as the global leader in vehicle remarketing and recycling, Copart plays a major part in enabling a sustainable approach to vehicle recycling across the globe. 

Since our inception in 1982 Copart has facilitated the re-use and recycling of millions of vehicles each year, and the resulting positive environmental impact.

From a global perspective, we’re proud to have delivered proven environmental benefits of increased efficiency and a reduced carbon footprint, and, offset by the provision of recycled vehicles worldwide which we calculate to have avoided new parts manufacturing CO2 by more than 100-fold our own Scope 1 and Scope 2 CO2e emissions. 

Our overarching Plan-Net-Zero programme, which is now well underway and is already delivering results with a range of initiatives including:   

  • A company-wide roll out of The Carbon Literacy Project training programme, where we’ve already achieved a Silver accreditation in record time. We are now working towards Gold and then Platinum status.
  • Ensuring the ‘Greenest Fleet on the Street’ – an ongoing fleet replacement and expansion programme to provide DVS/Euro VI compliancy and lower mileage, fuel consumption, and emissions. 
  • A sustainable infrastructure and evolution of our biodiversity spaces to ensure effective energy consumption and waste management.

We are also very proud to have made a commitment to The Science Based Targets initiative (SBTi), joining more than 3,000 businesses that are working towards reducing their emissions alongside our commitment to Ecovardis Business Sustainability Rating – the world’s most trusted scheme.

Given our position as the world’s largest vehicle recycler, we believe strongly in the commitments we have made towards sustainability, and we continue to work on behalf of, and for, our customers, to ensure we pro-actively manage our impact to the climate change crisis.

Solera

It has never been more important for all companies to demonstrate their Environmental Social and Governance (ESG) credentials. This means showing care for our environment, for people and for proper governance, and making meaningful reductions in carbon impact.

Solera is helping insurance providers across the globe change their working practices for the better, reduce their impact upon the environment, and be able to report their achievements fully and easily – all while improving customer service and their own bottom line.

There are several points at which businesses can reduce the CO2 emissions associated with their and their partners’ business activities.

Fore example, decarbonising the UK’s fleets is a top priority as road transport is the leading source of greenhouse gas emissions.

Neil Garrett Sales Director, said, “Solera can help fleet insurance customers to decarbonise their fleets. We have unparalleled access to emissions data by vehicle model and type, including 10-plus years of historic CO2 emissions datafor vehicle make, model and derivatives, blending DVLA anonymous data with in-house data.”

Solera is able to use this data to assess the current performance of the fleet portfolio, identify any poorly performing areas of the business and calculate its current emissions impact.

Meanwhile, Solera’s automotive insurance solution is designed with efficiency of the claims journey as its number one priority. Hence, our platform intrinsically enables the customer to eliminate waste, all of which has a carbon cost. By reducing admin time, providing intelligent automated estimates at FNOL, correctly identifying total loss vehicles at the very start of the process, and bringing all partners into a single workflow platform for estimates and invoicing, we increase the efficiency of claims management at every stage.

Neil added, “Every efficiency means a saving of time, energy, transport or money – and also reduces the carbon impact of the claim as a whole. Every action businesses take has a carbon cost, whether sending an email or making a phone call. Every time we can eliminate or reduce these steps, business activities become more environmentally friendly.”

e2e Total Loss Vehicle Management

As part of the insurance supply chain, the vehicle recycling industry has been proactive in creating a sustainable future and reducing environmental impact with responsible business practices for decades. 

Vehicle recyclers are targeted by the Environment Agency [EA] to recycle 95% of all end-of-life vehicles and annually report their compliance to DEFRA.  e2e’s network members exceed EA targets and safely dispose of hazardous materials such as coolant, brake fluid, and air conditioning gases and then extract all the useful components like metals, plastic, rubber and glass for re-use. 

Vehicles have significant carbon costs attached to every single component within them.  This comprises the energy used in the extraction of raw materials, transportation to a parts manufacturing facility, then on to an assembly factory to be brought together as a vehicle and finally, more than likely transported halfway around the world on a ship. 

Carbon accounting for the full life of any vehicle is very complex, depending on many variables; but reducing wastage and efficiently separating and recycling materials can deliver extensive savings. 

The vehicle recycling industry provides both future materials security and opportunities for carbon reduction through its supply of reclaimed parts. e2e provides access to an inventory of over five million quality-graded, warranty-assured reclaimed parts to insurers and bodyshops. 

Focussing on sustainability at a network and individual member level, e2e has recently concluded a major study and review of our entire approach to Environmental, Social and Governance [ESG] issues and opportunities. ‘Project Sustain’ is currently reporting back to network members and the conclusions are due for public launch shortly.

We have examined the core fundamentals of how we operate as a network, the environmental action plans of individual members, and the real opportunities that exist for us to make a further significant difference in our industry.

If you would like to contribute to March’s feature, Vehicle technology and its influence on claims, or contribute to our growing content output in another way, please email alanfeldberg@iloveclaims.com

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ARC360 Market Intelligence: February 2023

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ARC360 News Round-Up: Friday 3 March 2023

Solera marries prevention with cure

A special ILC/ARC360 showcase webinar has highlighted the benefits of Solera Mentor by eDriving, a digital claims solution that does two things at once: it reduces collisions by improving driver behaviour and then leverages the latest technology to accelerate claims when they do occur.

By combining the two functions in a single platform, Solera is taking both a prevention and cure approach to rising claims inflation.

Click here to Watch or Read

Insurers onboard for New Generation initiative

Some of the UK’s leading insurers have already shown their support for ILC’s newly launched New Generation in Claims event.

Amongst those who have already expressed a keen interest in the subject matter and committed attendance at the event are Admiral Group Plc, Aioi Nissay Dowa Europe, Aviva Insurance, Ecclesiastical Insurance, esure, First Central and Marshmallow.

Sharing is caring

Volvo Car UK Ltd continued its open dialogue with the insurance sector on Tuesday 14 February when it hosted its Volvo Product Awareness/Technology Insurer Event at its Training and Development Centre in Daventry. ARC360/ILC – sporting red, along with many others, to support Rainbow Trust on ILC Day – was on hand to capture insights from the day.

AutoRaise seeks General Manager to accelerate progress

Automotive charity AutoRaise is recruiting for the newly-created role of General Manager.

The charity is looking for someone passionate about the sector to develop growth strategies, promote goals and achievements and drive fundraising activities.

September date set for AutoRaise Rally

The AutoRaise Rally will this year take place from 7-9 September, following a route through East Anglia and Lincolnshire.

Entries for the Viking-themed fundraising event close of 27 March, with places reserved on a first-come, first-served basis with a £500 deposit per team.

Euro NCAP releases updated van ratings

Euro NCAP has in partnership with Thatcham Research released updated safety ratings for 18 commercial vans.

The vans’ active’ crash avoidance systems were tested against tougher new protocols, with ratings varying from ‘gold’ through to ‘not recommended’.

Insurers must wake up to NAP

New research is predicting significant growth for non-annualised motor insurance policies (NAP) such as pay-as-you-go in the next year.

LexisNexis Risk Solutions has found that nearly a third of UK motorists are driving less now to keep cost down and will increasingly seek insurance products to suit their changing habits.

Facing the sustainability challenge

Regulators, customers and business leaders are all aligned in the need for the industry to find a more sustainable way forward. That means reducing environmental impact, future-proofing the workforce and developing short and long-term strategies for achieving ESG targets.

In this contributed feature, Solera examines the sustainability challenge facing insurers, fleet operators and the wider industry, and explains how its solutions are helping businesses make positive changes.

Gemini gems receive glowing review

Gemini ARC has underlined its credentials for delivering exceptional customer service after receiving a glowing review in a CSI survey.

The LV= General Insurance customer said, “The people were so polite and really nice. They sent a car to pick me up from my home and did not let me book a taxi. I want to thank everyone at the garage, but they deserve more than thank you.”

Fix Auto Manchester East celebrates PAS 2060

Fix Auto Manchester East has secured PAS 2060 certification.

It becomes the second Fix Auto UK franchisee to achieve this status in as many weeks after Fix Auto Basingstoke announced it was PAS 2060 certified earlier in the month.

Registrations open for WorldSkills UK

Registrations are now open for WorldSkills UK’s National Competitions. Students and apprentices have until 24 March to apply to compete against their peers in more than 50 different skill disciplines.

The seven-month process includes regional heats and intensive training before the national final takes place in November.

Aviva gets hands on during Solus visit

Aviva Chief Claims Officer Waseem Malik and Group Chief Financial Officer Charlotte Jones witnessed first-hand the work that goes on within its repair network when they visited the Solus Park Royal workshop.

They spent the day on site, meeting the team and gaining a deeper insight into their roles – and even helped repair body damage on two cars using Solus’ sustainable spraypainting technology.

Davies unveils new training academy

Davies Motor has launched a new Motor Academy for anyone looking to embark on a career within motor insurance.

The academy will delivery comprehensive, bespoke training to equip individuals with the skills needed to become a Technical Claims Handler.

Copart continues path to sustainable future

Copart has underlined its commitment to a sustainable future through a number of initiatives under its Plan-Net-Zero programme.

These include a company-wide roll out of The Carbon Literacy Project training programme, ensuring it operates the ‘Greenest Fleet on the Street’, and committing to the Science Based Targets initiative.

Meanwhile, Copart colleagues took part in two major fundraising events for children’s charities in the last month, supporting CHUMS and the 11th ILC Day.

Smooth operators launch fundraising effort

National Sales Manager at Mirka Steve Smith and Steve Cridland, Technical Best Practice Manager at MG Cannon Accident Repair Centres, have set up a justgiving page to raise funds for Willen Hospice, which provides specialist end-of-life care for adults.

The pair kicked off their fundraising efforts by shaving their heads for charity.

March leads Cogent towards green parts

Cogent Hire has completed internal training on the economic and environmental benefits of using green parts in repair.

Led by Joe March, Head of Commercial & Network Management at Hills Salvage and Recycling, the one-day training programme included four sessions looking at the wider salvage industry and how green parts can accelerate the repair journey.

Mark Woodruff wins top accolade

Bodyshop Manager at Sytner Jaguar Land Rover Mark Woodruff has been named JLR Division Bodyshop Manager of the Year for 2022.

Linwood launches new apprenticeship service

A new apprenticeship solution for employers has been launched by established industry leader Bob Linwood.

Apprenticeship Central has been set up as a full-service provider of apprenticeship services for employers who want to outsource their recruitment and retention activities.

Staying ahead with ESG

In the latest issue of Modern Insurance Magazine ILC explores how ESG policies are fast becoming the difference between business success and failure.

People

AX has appointed Nick Williams as its new Chief Executive Officer.

Matthew Gould has been announced as new Manager of Customer Success, Trade & Collision Europe at OEConnection.

Apollo Motor Group has named Jay Commander as Assistant Manager at its Portsmouth repair site.

Chris Davis has started a new position as Motor Claims Operations Manager at Hastings Direct.

ITAS has appointed Darren Bedford to the board of Directors.

Volkswagen Group UK has appointed Christopher Jesson as TPS National Accident Account Manager.

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ARC360 News – Friday 13 June 2025

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ARC360 news round up – Friday 24 February 2023     

Crash. Detect. Settle.
Digitising the motor claims journey.

We all know how important it is to begin the claims process as soon as possible following a collision – doing so within 24 hours offers multiple benefits and savings. What if you could speed the process up even more? During this showcase webinar session, viewers gain an insight into Solera Mentor by eDriving.

CLICK HERE TO REGISTER

Skills and talent requirements come under spotlight

The evolving skills and talent requirements of the insurance claims sector will come under the spotlight at a new ILC event taking place in April.

Headline sponsored by specialist training provider Wiser Academy, and backed by some major names from across the insurance claims sector, the inaugural ILC New Generation in Claims event will take place at etc.venues Manchester on 26 April.

Drivers’ preferences still black and white

White remained the most popular car colour in 2022, according to BASF’s Colour Report for Automotive OEM Coatings.

It continued the recent dominance of achromatic colours – white, black, silver and grey – although blue and red remained popular alternatives and yellow, orange, green, and violet all increased their market share.

Copart stars in ABI special

Copart UK emphasised the need for partnerships and collaboration in the insurance sector during a special programme assessing the UK insurance sector produced the ABI Annual Conference.

‘Securing Futures’ was produced by ITN Business to consider the work taking place within insurance and how the sector needs to evolve going forward.

Percayso underlines growth strategy with Cazana acquisition

Automotive data platform Cazana is being acquired by Percayso Inform for an undisclosed sum and will now be known as Percayso Vehicle Intelligence.

Cazana, which was acquired by Cazoo in 2021, delivers in-depth insight on individual cars through more than a billion unique data points and is trusted by 60% of leading UK insurers as well as the Motor Ombudsman.

Stellantis turns to BSG for business masterclass

Stellantis UK has extended the support it offers its approved repair network with a series of training sessions delivered by Business Success Global.

The first Stellantis training day took place in Maidstone when eight members of the Stellantis repair network attended, before nine more repairers attended the 3M UK science and technology HQ in Bracknell for the second session.

Perfect score for H&L Motors

H&L Motors has celebrated its 70th birthday by passing its latest Volkswagen Group audit.

The family-run business based in Twickenham achieved a 100% score, emphasising its continued investment in training, tooling and facilities.

Walton retains Mazda approval

Manchester-based Walton Accident Repair has retained Mazda approval after another successful audit.

Managing Director Jason Gough said, “Great work from the team once again. Thank you for your hard work, continuous commitment and investment.”

Aioi sets up AI research lab

Aioi Nissay Dowa Insurance has joined forces with Mind Foundry to establish a new joint venture research lab in Oxford.

Mind Foundry is an Oxford University spin-off that develops AI solutions.

The Aioi R&D Lab will focus on mobility solutions, autonomous driving, telematics and personalised insurance, and climate change solutions.

Turkish delight for EDK Automotive

EDK Automotive has continued its expansion in Turkey by opening its second site in Istanbul, and fourth in the country.

The headlight repair company, which handles about 10,000 jobs a year, uses its own unique technology to replace damaged parts of the headlight structure without replacing the headlights themselves.

Fraud shackled by the law of physics

Davies Head of Research, Michael Hall will discuss forensic investigations following a collision at Lancaster University next week.

Aimed at claims handlers, lawyers, and anyone else involved in motor claims, the free-to-attend talk will consider how fundamental physics can identify any unusual irregularities around the collision, and if injuries are genuine or fraudulent.

Allianz strikes perfect human-technology balance

Allianz has secured the Service Quality Marque from insurance consultancy Gracechurch for the seventh successive year.

The award recognised Allianz’s commitment to service and expertise, and for delivering the right balance between in-person and digital claims handling.

Ezi-Methods climbs the download charts

Ezi-Methods has achieved four million repair method downloads in just over a decade since launch.

The company now offers more than 74,000 repair methods for 61 makes and 1,052 models.

Car production stable as EVs charge

UK car production was stable in the first month of 2023, although EV’s enjoyed a near-record month and commercial vehicle production marked its best start to a year since 2012.

According to the Society of Motor Manufacturers and Traders (SMMT), car production output was down 0.3% to 68,575 units in the month, although combined battery electric, plug-in hybrid and hybrid electric vehicle volumes were up 49.9% to 28,329 units and CV production grew 35.6% to 9,299 units.

ARC360 Market Intelligence: January 2023

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ARC360 News – Friday 13 June 2025

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13-06-2025

Ben reveals new leadership team

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ARC360 Market Intelligence: January 2023

Market-Intel-January-2023-1

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ARC360 News – Friday 13 June 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | wellbeing | Words

13-06-2025

Ben reveals new leadership team

People | Supplier | Training | wellbeing | Words

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Apprenticeship Central calls for action

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Percayso underlines growth strategy with Cazana acquisition

Automotive data platform Cazana is being acquired by Percayso Inform for an undisclosed sum and will now be known as Percayso Vehicle Intelligence.

Cazana, which was acquired by Cazoo in 2021, delivers in-depth insight on individual cars through more than a billion unique data points and is trusted by 60% of leading UK insurers as well as the Motor Ombudsman.

The deal will support Percayso’s ambition to grow its footprint in the UK motor insurance sector and develop its own vehicle data insight proposition.

Percayso Managing Director Rich Tomlinson said, “Cazana’s unrivalled database provides motor insurers with a one-stop-shop, enabling them to truly understand the risk factor of a vehicle including its likelihood to be involved in a claim. Combining that data with our own unique insurance intelligence services will enable insurers to determine potential fraudulent activity, identify if a risk is right for their business, swiftly respond to changing market conditions and ultimately write better business.”

He added, “This is a transformational deal for our business. We’ve made considerable headway in the motor market over the past three years. Acquiring Cazana will provide a springboard for us to grow our relationships with the motor insurers already using their services and I believe will open the door to many new opportunities.”

More Insights

ARC360 News – Friday 13 June 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | wellbeing | Words

13-06-2025

Ben reveals new leadership team

People | Supplier | Training | wellbeing | Words

13-06-2025

Apprenticeship Central calls for action

Environment | Mobility | People | Supplier | Training | Uncategorised | Words

13-06-2025

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