ARC360 news round up – Friday 31 March 2023  

Zurich shows support for New Generation event

Zurich Insurance Group has shown its support for ILC’s New Generation in Claims event by both sponsoring the occasion and contributing expert insight to the day’s agenda.

The event, which takes place on Wednesday 26 April at etc.venues, Manchester sees Zurich join Enterprise and Wiser Academy (headline) as sponsors to help shine a light on the need for both retaining talent and attracting new people within the insurance claims sector.

RSA to exit UK motor insurance market

RSA has announced it will exit the UK personal lines motor market.

The decision is one of a range of initiatives intended to make its UK and international business more sustainable.

RSA, a subsidiary of Intact Financial Corporation, currently represents about £120m of annual motor premium. It has further announced it will introduce MORE THAN direct motor customers to Swinton Insurance upon renewal.

Government launches ZEV consultation

The government has launched a consultation about plans to introduce a new ZEV mandate next year to drive the industry’s transition to net zero.

The proposed mandate will require 22% of new cars made to be zero emission models by 2024, with that rising to 80% in 2030 and 100% in 2035. For vans, the minimum target percentage is 10% in 2024, 70% by 2030 and 100% in 2035.

The government has also unveiled a robust package of measures to drive the shift to electric vehicles, which includes a further £381m to develop the public charging infrastructure.

New Generation in Claims Interview:
Toby Haggitt, Implementation Manager, Solera|Audatex

“With the motor industry’s shift to ‘smarter’ vehicles, and every new vehicle on the road now fitted with varying levels of ADAS, we’re very much at crossroads.”

Copart announces new Chamber of Commerce collaboration

Copart recently took part in a Chamber of Commerce networking event to discuss skills and training challenges and explore potential solutions to the skills gap.

This ‘Skills and Training: the Employers Voice’ event was held in the Digital Aviation Research and Technology Centre at Cranfield University, when cross-sector leaders shared insights around best practice, skills gaps, health and wellbeing, and employee retention.

Toyota updates injury analysis solution

Toyota has enhanced its vehicle safety research with further developments to Total Human Model for Safety (THUMS), its software programme for computer simulation and collision analysis.

The latest advances take into account changes in posture when drivers are using automated driving systems, with specific modelling for men, women and children and more accurate analysis of the geometry and properties of key body parts, including the pelvis, abdominal organs, spine and ribs.

Motor dominates GI complaints to Ombusdman

The Financial Ombudsman has received more than 55,250 complaints about motor insurance in the last five years.

This equates to nearly a third (30%) of all general insurance complaints referred, which is nearly double the percentage of the next product line.

Meanwhile, complaints about motor insurance products rose a worrying 49% from the last quarter of 2021 to the same period in 2022, with more than 3,800 complaints recorded.

Car production rallies as supply constraints ease

The Society of Motor Manufacturers and Traders has announced that UK car production rose 13.1% in February to 69,707 units. Meanwhile, the transition to hybrid, plug-in hybrid and battery electric vehicles continued with combined volumes surging 72.2% from 15,905 to a total of 27,392 units and accounting for two in five (39.3%) cars produced in the month.

Against this however, commercial vehicle production fell by 21.6% in the second month of the year to 6,491 units.

e2e to unveil new reclaimed parts data

e2e Total Loss Vehicle Management has conducted in-depth research into the use of reclaimed parts by insurers and bodyshops.

The e2e Reclaimed Parts Report will be published on 4 April.

Green parts policy wins sentimental argument

Ageas’ Green Parts Programme helped AA Insurance Services policyholder Sue Sheldon continue to drive a car bought for her by her late husband after she was involved in a collision.

The use of green parts meant repair was economically viable, while using reclaimed parts also reduced the impact on the environment.

ADAS challenge ahead

Steve Gooding, Chief Executive of The RAC Foundation, has warned of a significant challenge in moving from assisted driving to full autonomy, suggesting the gap between the two is greater than many believe.

He said, “In reality, there’s a massive step-change between being a full-time passenger and a part-time driver.”

Suzuki introduces extended warranty

Suzuki GB has introduced a service-activated warranty to owners of cars and motorcycles aged up to seven years or 100,000 miles.

The free warranty will be offered to drivers of any vehicle that undergoes a service at the end of its three-year, 60,000-mile period, and will remain in place until the next renewal.

Enterprise & NFU take Gallup gongs

Enterprise Holdings and NFU Mutual have received Gallup Exceptional Workplace Awards for 2023.

The awards recognise commitment to employee engagement and flexibility around hybrid working.

It is the eighth time NFU have picked up the award.

Vertu expands repair capacity

Vertu Motors has enhanced its repair capacity by increasing its mobile alloy wheel repair fleet to 32.

Neil Hall, Group Bodyshop and Cosmetic Repair Director, said, “We are constantly evolving and listening to our colleagues to improve. This [van] is version four so a big thank you to the Smartfix team and On Board Power.”

NBRA director takes the industry to young people

NBRA Executive Director Chris Weeks promoted the automotive repair industry to more than 40 pupils at a school in Northampton this week, reporting that around 90% subsequently signed up as AutoRaise cadets with around a quarter expressing in interest in an apprenticeship.

Autoglass partners School of Thought

Autoglass has announced that 14 colleagues have signed up to become STEM ambassadors, in partnership with School of Thought.

As ambassadors, they will promote STEM subjects and potential career pathways to young people at schools, colleges and in the wider community.

Audit treble

Three repair sites have recently celebrated successful Kitemark BS10125 audits. They are Steer Automotive Group repair centres Steer Stockton and Steer Washington, as well as Balgores Motor Group Witham.

The BS 10125 standard for vehicle repair is recognised by insurers, manufacturers and work providers.

Gen Z divide revealed

New research from Deloitte has revealed a disconnect between Generation Z employees and their employers.

Its research found that Gen Z value mental health and empathy more than their bosses do, and also believe both have a significant impact on engagement and work quality.

Charity match held in memory of friend and colleague

Plunky’s All-Stars 2023 charity football match, which will take place at Peterborough United’s ground on 1 June, is nearly a quarter of the way to its fundraising target of £20,000.

That match is raising funds for The Norfolk Hospice Tapping House and will be played in memory of Mike Yorke, who passed away last December after a long battle with a brain tumour.

Mike played in every single Plunky’s All Stas game apart from the 2022 match.

People

David Palmer has been named Preparation and Aftersales Director at Cazoo.

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ARC360 news round up – Friday 10 March 2023     

Enterprise backs New Generation in Claims

Enterprise Rent-A-Car has given its full backing to ILC’s New Generation in Claims event by both sponsoring the occasion and providing expert insight on the day.

The event, which takes place on Wednesday 26 April at etc.venues, Manchester sees Enterprise join Headline sponsor Wiser Academy to help shine a light on the need for both retaining talent and attracting new people within the insurance claims sector.

New talent critical to future of ‘mobility’

A new mindset is critical to support the industry as it shifts from automotive to mobility.

Matt Wiggington, Director of Partnerships, Engagement and Income at industry charity Ben, has highlighted a shortage of skills as a critical challenge and urged the sector to change the way it approaches recruitment and retention to appeal to the next generation.

JDK announces Solera partnership

JDK Technology has integrated its platform with Solera, enabling repairers to send images directly onto an estimate within Auda Enterprise Gold. 

Once a vehicle is onsite, a repairer can use the JDK Technology Workshop app to capture images of Driver Collection, Courtesy Car issued, Estimator, Workshop, Quality Check, Handover & Courtesy Car returned.  A repairer can then export the images at the click of a button directly onto their AudaEnterprise Gold assessment.

Fix Auto UK to accelerate mental health training

Fix Auto UK will hold more Mental Health First Aider training courses at its Leicester head office as part of plans to have at least two qualified mental health first aiders at each franchise partner site.

It has hosted three courses to date, with 39 colleagues so far qualifying for their official Mental Health First Aider England (MHFA) certificates.

Sales soar as recovery continues

The signs are promising for the UK automotive industry after new car registrations grew by 26.2% in February to 74,441 units, while the light commercial vehicle market enjoyed its best performance for a quarter of a century, up 8.5% to 17,540 units.

Mirka marks 80-year milestone

Mirka is celebrating its 80th birthday this year, growing from its Helsinki roots in 1943 to one of the world’s leading manufacturers in the surface finishing industry.

Mirka’s CEO Stefan Sjöberg said, “The most important element of our evolution has always been to listen to the voice of our customers.”

Scan do better

AsTech has revealed how its Rules Engine solution can identify the most cost-effective and comprehensive scan tool for repairing a vehicle.

In the first of a series of case studies, it explains how its technicians performed tens of thousands of vehicle scans and compared the results of each to find the most appropriate scan for different makes and models.

Walton flying after Kitemark success

Manchester-based family-run bodyshop Walton Accident Repair has passed its BSI Kitemark BS10125 audit for the third time.

Repairers in the dark about spraybooth lighting

IDES Electrical Services has underlined the importance of proper lighting in spraybooths to enhance colour-matching. It believes suitable lighting is often overlooked by repairers, leading to reduced quality, safety and productivity.

Castle Coachworks secures Tesla approval

Northampton-based Castle Coachworks and Castle Vehicle Servicing has announced that it is now a Tesla-approved repairer, meaning its’ fully-qualified technicians follow manufacturer-approved repair methods.

Deadline looms for MOT technician assessments

The IMI has announced that more than 25,000 MOT testers in the UK have not yet completed their annual assessments. The deadline to do so is 31 March.

Working for a sustainable future

Sustainability is both an internal and external challenge facing every organisation in every industry. Internally, it means securing the skills vital to achieving future growth while at the same time following an environmental agenda demanded by both regulators and, increasingly, customers. Externally, it means social responsibility in terms of equality and diversity, and working towards net zero operations. Here, Copart, Solera and e2e Total Loss Management share their sustainability achievements and objectives.

ARC360 Market Intelligence: February 2023

People

Kris Hurd has been named Operations Manager at Gemini Accident Repairs.

Mike Davies has been appointed Area Operations Lead at Solus Accident Repair Centres.

Page Automotive Group has appointed Micah Sherwood as Commercial Manager.

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New talent critical to future of ‘mobility’

A new mindset is critical to support the industry as it shifts from automotive to mobility.

Matt Wiggington, Director of Partnerships, Engagement and Income at industry charity Ben, has highlighted a shortage of skills as a critical challenge and urged the sector to change the way it approaches recruitment and retention to appeal to the next generation.

He explained how the workforce is ageing and a lack of apprentices is creating a significant skills shortage that will only intensify, with wages rising in parallel.

He said that while the technology in the industry should appeal to young people, only 16% of those surveyed by the IMI would consider a career in automotive.

Matt said, “Attracting new workers into the industry requires a completely different mentality, which the automotive industry will need to consider adapting.”

He also said that the emergence of electric and self-driving cars is having a major impact on repairs and services, placing an ever-greater emphasis on training, while suggesting that dealerships will have to rethink their business models in the future.

He explained, “A lot of dealerships will need to install charging stations and then sell other products and services to those who come to charge their cars. Additionally, the shift to an agency model means retailers will move towards transactional delivery.”

However, none of this will be possible without a new wave of talent entering the sector.

Matt concluded, “There’s a unique opportunity for the younger generation to help shape automotive – or ‘mobility’ as it could become known. The future of our industry requires a whole new skillset.”

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Working for a sustainable future

Sustainability is both an internal and external challenge facing every organisation in every industry. Internally, it means securing the skills vital to achieving future growth while at the same time following an environmental agenda demanded by both regulators and, increasingly, customers. Externally, it means social responsibility in terms of equality and diversity, and working towards net zero operations.

Here, Copart, Solera and e2e Total Loss Management share their sustainability achievements and objectives.

Copart

Throughout our 40-year history, and now as the global leader in vehicle remarketing and recycling, Copart plays a major part in enabling a sustainable approach to vehicle recycling across the globe. 

Since our inception in 1982 Copart has facilitated the re-use and recycling of millions of vehicles each year, and the resulting positive environmental impact.

From a global perspective, we’re proud to have delivered proven environmental benefits of increased efficiency and a reduced carbon footprint, and, offset by the provision of recycled vehicles worldwide which we calculate to have avoided new parts manufacturing CO2 by more than 100-fold our own Scope 1 and Scope 2 CO2e emissions. 

Our overarching Plan-Net-Zero programme, which is now well underway and is already delivering results with a range of initiatives including:   

  • A company-wide roll out of The Carbon Literacy Project training programme, where we’ve already achieved a Silver accreditation in record time. We are now working towards Gold and then Platinum status.
  • Ensuring the ‘Greenest Fleet on the Street’ – an ongoing fleet replacement and expansion programme to provide DVS/Euro VI compliancy and lower mileage, fuel consumption, and emissions. 
  • A sustainable infrastructure and evolution of our biodiversity spaces to ensure effective energy consumption and waste management.

We are also very proud to have made a commitment to The Science Based Targets initiative (SBTi), joining more than 3,000 businesses that are working towards reducing their emissions alongside our commitment to Ecovardis Business Sustainability Rating – the world’s most trusted scheme.

Given our position as the world’s largest vehicle recycler, we believe strongly in the commitments we have made towards sustainability, and we continue to work on behalf of, and for, our customers, to ensure we pro-actively manage our impact to the climate change crisis.

Solera

It has never been more important for all companies to demonstrate their Environmental Social and Governance (ESG) credentials. This means showing care for our environment, for people and for proper governance, and making meaningful reductions in carbon impact.

Solera is helping insurance providers across the globe change their working practices for the better, reduce their impact upon the environment, and be able to report their achievements fully and easily – all while improving customer service and their own bottom line.

There are several points at which businesses can reduce the CO2 emissions associated with their and their partners’ business activities.

Fore example, decarbonising the UK’s fleets is a top priority as road transport is the leading source of greenhouse gas emissions.

Neil Garrett Sales Director, said, “Solera can help fleet insurance customers to decarbonise their fleets. We have unparalleled access to emissions data by vehicle model and type, including 10-plus years of historic CO2 emissions datafor vehicle make, model and derivatives, blending DVLA anonymous data with in-house data.”

Solera is able to use this data to assess the current performance of the fleet portfolio, identify any poorly performing areas of the business and calculate its current emissions impact.

Meanwhile, Solera’s automotive insurance solution is designed with efficiency of the claims journey as its number one priority. Hence, our platform intrinsically enables the customer to eliminate waste, all of which has a carbon cost. By reducing admin time, providing intelligent automated estimates at FNOL, correctly identifying total loss vehicles at the very start of the process, and bringing all partners into a single workflow platform for estimates and invoicing, we increase the efficiency of claims management at every stage.

Neil added, “Every efficiency means a saving of time, energy, transport or money – and also reduces the carbon impact of the claim as a whole. Every action businesses take has a carbon cost, whether sending an email or making a phone call. Every time we can eliminate or reduce these steps, business activities become more environmentally friendly.”

e2e Total Loss Vehicle Management

As part of the insurance supply chain, the vehicle recycling industry has been proactive in creating a sustainable future and reducing environmental impact with responsible business practices for decades. 

Vehicle recyclers are targeted by the Environment Agency [EA] to recycle 95% of all end-of-life vehicles and annually report their compliance to DEFRA.  e2e’s network members exceed EA targets and safely dispose of hazardous materials such as coolant, brake fluid, and air conditioning gases and then extract all the useful components like metals, plastic, rubber and glass for re-use. 

Vehicles have significant carbon costs attached to every single component within them.  This comprises the energy used in the extraction of raw materials, transportation to a parts manufacturing facility, then on to an assembly factory to be brought together as a vehicle and finally, more than likely transported halfway around the world on a ship. 

Carbon accounting for the full life of any vehicle is very complex, depending on many variables; but reducing wastage and efficiently separating and recycling materials can deliver extensive savings. 

The vehicle recycling industry provides both future materials security and opportunities for carbon reduction through its supply of reclaimed parts. e2e provides access to an inventory of over five million quality-graded, warranty-assured reclaimed parts to insurers and bodyshops. 

Focussing on sustainability at a network and individual member level, e2e has recently concluded a major study and review of our entire approach to Environmental, Social and Governance [ESG] issues and opportunities. ‘Project Sustain’ is currently reporting back to network members and the conclusions are due for public launch shortly.

We have examined the core fundamentals of how we operate as a network, the environmental action plans of individual members, and the real opportunities that exist for us to make a further significant difference in our industry.

If you would like to contribute to March’s feature, Vehicle technology and its influence on claims, or contribute to our growing content output in another way, please email alanfeldberg@iloveclaims.com

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ARC360 News Round-Up: Friday 3 March 2023

Solera marries prevention with cure

A special ILC/ARC360 showcase webinar has highlighted the benefits of Solera Mentor by eDriving, a digital claims solution that does two things at once: it reduces collisions by improving driver behaviour and then leverages the latest technology to accelerate claims when they do occur.

By combining the two functions in a single platform, Solera is taking both a prevention and cure approach to rising claims inflation.

Click here to Watch or Read

Insurers onboard for New Generation initiative

Some of the UK’s leading insurers have already shown their support for ILC’s newly launched New Generation in Claims event.

Amongst those who have already expressed a keen interest in the subject matter and committed attendance at the event are Admiral Group Plc, Aioi Nissay Dowa Europe, Aviva Insurance, Ecclesiastical Insurance, esure, First Central and Marshmallow.

Sharing is caring

Volvo Car UK Ltd continued its open dialogue with the insurance sector on Tuesday 14 February when it hosted its Volvo Product Awareness/Technology Insurer Event at its Training and Development Centre in Daventry. ARC360/ILC – sporting red, along with many others, to support Rainbow Trust on ILC Day – was on hand to capture insights from the day.

AutoRaise seeks General Manager to accelerate progress

Automotive charity AutoRaise is recruiting for the newly-created role of General Manager.

The charity is looking for someone passionate about the sector to develop growth strategies, promote goals and achievements and drive fundraising activities.

September date set for AutoRaise Rally

The AutoRaise Rally will this year take place from 7-9 September, following a route through East Anglia and Lincolnshire.

Entries for the Viking-themed fundraising event close of 27 March, with places reserved on a first-come, first-served basis with a £500 deposit per team.

Euro NCAP releases updated van ratings

Euro NCAP has in partnership with Thatcham Research released updated safety ratings for 18 commercial vans.

The vans’ active’ crash avoidance systems were tested against tougher new protocols, with ratings varying from ‘gold’ through to ‘not recommended’.

Insurers must wake up to NAP

New research is predicting significant growth for non-annualised motor insurance policies (NAP) such as pay-as-you-go in the next year.

LexisNexis Risk Solutions has found that nearly a third of UK motorists are driving less now to keep cost down and will increasingly seek insurance products to suit their changing habits.

Facing the sustainability challenge

Regulators, customers and business leaders are all aligned in the need for the industry to find a more sustainable way forward. That means reducing environmental impact, future-proofing the workforce and developing short and long-term strategies for achieving ESG targets.

In this contributed feature, Solera examines the sustainability challenge facing insurers, fleet operators and the wider industry, and explains how its solutions are helping businesses make positive changes.

Gemini gems receive glowing review

Gemini ARC has underlined its credentials for delivering exceptional customer service after receiving a glowing review in a CSI survey.

The LV= General Insurance customer said, “The people were so polite and really nice. They sent a car to pick me up from my home and did not let me book a taxi. I want to thank everyone at the garage, but they deserve more than thank you.”

Fix Auto Manchester East celebrates PAS 2060

Fix Auto Manchester East has secured PAS 2060 certification.

It becomes the second Fix Auto UK franchisee to achieve this status in as many weeks after Fix Auto Basingstoke announced it was PAS 2060 certified earlier in the month.

Registrations open for WorldSkills UK

Registrations are now open for WorldSkills UK’s National Competitions. Students and apprentices have until 24 March to apply to compete against their peers in more than 50 different skill disciplines.

The seven-month process includes regional heats and intensive training before the national final takes place in November.

Aviva gets hands on during Solus visit

Aviva Chief Claims Officer Waseem Malik and Group Chief Financial Officer Charlotte Jones witnessed first-hand the work that goes on within its repair network when they visited the Solus Park Royal workshop.

They spent the day on site, meeting the team and gaining a deeper insight into their roles – and even helped repair body damage on two cars using Solus’ sustainable spraypainting technology.

Davies unveils new training academy

Davies Motor has launched a new Motor Academy for anyone looking to embark on a career within motor insurance.

The academy will delivery comprehensive, bespoke training to equip individuals with the skills needed to become a Technical Claims Handler.

Copart continues path to sustainable future

Copart has underlined its commitment to a sustainable future through a number of initiatives under its Plan-Net-Zero programme.

These include a company-wide roll out of The Carbon Literacy Project training programme, ensuring it operates the ‘Greenest Fleet on the Street’, and committing to the Science Based Targets initiative.

Meanwhile, Copart colleagues took part in two major fundraising events for children’s charities in the last month, supporting CHUMS and the 11th ILC Day.

Smooth operators launch fundraising effort

National Sales Manager at Mirka Steve Smith and Steve Cridland, Technical Best Practice Manager at MG Cannon Accident Repair Centres, have set up a justgiving page to raise funds for Willen Hospice, which provides specialist end-of-life care for adults.

The pair kicked off their fundraising efforts by shaving their heads for charity.

March leads Cogent towards green parts

Cogent Hire has completed internal training on the economic and environmental benefits of using green parts in repair.

Led by Joe March, Head of Commercial & Network Management at Hills Salvage and Recycling, the one-day training programme included four sessions looking at the wider salvage industry and how green parts can accelerate the repair journey.

Mark Woodruff wins top accolade

Bodyshop Manager at Sytner Jaguar Land Rover Mark Woodruff has been named JLR Division Bodyshop Manager of the Year for 2022.

Linwood launches new apprenticeship service

A new apprenticeship solution for employers has been launched by established industry leader Bob Linwood.

Apprenticeship Central has been set up as a full-service provider of apprenticeship services for employers who want to outsource their recruitment and retention activities.

Staying ahead with ESG

In the latest issue of Modern Insurance Magazine ILC explores how ESG policies are fast becoming the difference between business success and failure.

People

AX has appointed Nick Williams as its new Chief Executive Officer.

Matthew Gould has been announced as new Manager of Customer Success, Trade & Collision Europe at OEConnection.

Apollo Motor Group has named Jay Commander as Assistant Manager at its Portsmouth repair site.

Chris Davis has started a new position as Motor Claims Operations Manager at Hastings Direct.

ITAS has appointed Darren Bedford to the board of Directors.

Volkswagen Group UK has appointed Christopher Jesson as TPS National Accident Account Manager.

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ARC360 news round up – Friday 24 February 2023     

Crash. Detect. Settle.
Digitising the motor claims journey.

We all know how important it is to begin the claims process as soon as possible following a collision – doing so within 24 hours offers multiple benefits and savings. What if you could speed the process up even more? During this showcase webinar session, viewers gain an insight into Solera Mentor by eDriving.

CLICK HERE TO REGISTER

Skills and talent requirements come under spotlight

The evolving skills and talent requirements of the insurance claims sector will come under the spotlight at a new ILC event taking place in April.

Headline sponsored by specialist training provider Wiser Academy, and backed by some major names from across the insurance claims sector, the inaugural ILC New Generation in Claims event will take place at etc.venues Manchester on 26 April.

Drivers’ preferences still black and white

White remained the most popular car colour in 2022, according to BASF’s Colour Report for Automotive OEM Coatings.

It continued the recent dominance of achromatic colours – white, black, silver and grey – although blue and red remained popular alternatives and yellow, orange, green, and violet all increased their market share.

Copart stars in ABI special

Copart UK emphasised the need for partnerships and collaboration in the insurance sector during a special programme assessing the UK insurance sector produced the ABI Annual Conference.

‘Securing Futures’ was produced by ITN Business to consider the work taking place within insurance and how the sector needs to evolve going forward.

Percayso underlines growth strategy with Cazana acquisition

Automotive data platform Cazana is being acquired by Percayso Inform for an undisclosed sum and will now be known as Percayso Vehicle Intelligence.

Cazana, which was acquired by Cazoo in 2021, delivers in-depth insight on individual cars through more than a billion unique data points and is trusted by 60% of leading UK insurers as well as the Motor Ombudsman.

Stellantis turns to BSG for business masterclass

Stellantis UK has extended the support it offers its approved repair network with a series of training sessions delivered by Business Success Global.

The first Stellantis training day took place in Maidstone when eight members of the Stellantis repair network attended, before nine more repairers attended the 3M UK science and technology HQ in Bracknell for the second session.

Perfect score for H&L Motors

H&L Motors has celebrated its 70th birthday by passing its latest Volkswagen Group audit.

The family-run business based in Twickenham achieved a 100% score, emphasising its continued investment in training, tooling and facilities.

Walton retains Mazda approval

Manchester-based Walton Accident Repair has retained Mazda approval after another successful audit.

Managing Director Jason Gough said, “Great work from the team once again. Thank you for your hard work, continuous commitment and investment.”

Aioi sets up AI research lab

Aioi Nissay Dowa Insurance has joined forces with Mind Foundry to establish a new joint venture research lab in Oxford.

Mind Foundry is an Oxford University spin-off that develops AI solutions.

The Aioi R&D Lab will focus on mobility solutions, autonomous driving, telematics and personalised insurance, and climate change solutions.

Turkish delight for EDK Automotive

EDK Automotive has continued its expansion in Turkey by opening its second site in Istanbul, and fourth in the country.

The headlight repair company, which handles about 10,000 jobs a year, uses its own unique technology to replace damaged parts of the headlight structure without replacing the headlights themselves.

Fraud shackled by the law of physics

Davies Head of Research, Michael Hall will discuss forensic investigations following a collision at Lancaster University next week.

Aimed at claims handlers, lawyers, and anyone else involved in motor claims, the free-to-attend talk will consider how fundamental physics can identify any unusual irregularities around the collision, and if injuries are genuine or fraudulent.

Allianz strikes perfect human-technology balance

Allianz has secured the Service Quality Marque from insurance consultancy Gracechurch for the seventh successive year.

The award recognised Allianz’s commitment to service and expertise, and for delivering the right balance between in-person and digital claims handling.

Ezi-Methods climbs the download charts

Ezi-Methods has achieved four million repair method downloads in just over a decade since launch.

The company now offers more than 74,000 repair methods for 61 makes and 1,052 models.

Car production stable as EVs charge

UK car production was stable in the first month of 2023, although EV’s enjoyed a near-record month and commercial vehicle production marked its best start to a year since 2012.

According to the Society of Motor Manufacturers and Traders (SMMT), car production output was down 0.3% to 68,575 units in the month, although combined battery electric, plug-in hybrid and hybrid electric vehicle volumes were up 49.9% to 28,329 units and CV production grew 35.6% to 9,299 units.

ARC360 Market Intelligence: January 2023

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ARC360 News – Friday 11 April 2025

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11-04-2025

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ARC360 Market Intelligence: January 2023

Market-Intel-January-2023-1

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ARC360 Conference 2025: Unpacking the future of claims and collision repair

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Copart stars in ABI special

Copart UK emphasised the need for partnerships and collaboration in the insurance sector during a special programme assessing the UK insurance sector produced the ABI Annual Conference.

‘Securing Futures’ was produced by ITN Business to consider the work taking place within insurance and how the sector needs to evolve going forward.

Jane Pocock, CEO of Copart UK & Ireland, who featured in the programme, said, “Over the 15 years that Copart has been in the UK, we have worked incredibly closely with our insurance partners and more broadly in the sector. Our involvement with this programme demonstrates how we fully align with ABI’s ongoing advocacy and campaign work to highlight the role of the insurance sector in supporting customers and society. We are, as market leader, proud and honoured to have been offered this opportunity.

“With motor claims volumes increasing and large-scale extreme weather events becoming more common place, it is great to be able to raise awareness to both individuals and companies of the ways that the industry can support them.

“At Copart we provide trusted and valuable partnerships to the insurance, automotive, and accident management sectors, continually investing to strengthen our operational capabilities, transport, and technology to ensure that we can collect, process, and resell vehicles as quickly as possible with minimum disruption and economic impact.”

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ARC360 Conference 2025: Unpacking the future of claims and collision repair

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ARC360 News – Friday 11 April 2025

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ARC360 news round up – Friday 3 February 2023       

Crash. Detect. Settle. Digitising the motor claims journey. 

We all know how important it is to begin the claims process as soon as possible following a collision – doing so within 24 hours offers multiple benefits and savings. What if you could speed the process up even more? During this showcase webinar session, viewers gain an insight into Solera Mentor by eDriving. 

Optimising the claims journey: A partner’s perspective 

Optimising the claims journey means different things to different stakeholders. But as costs and customer expectations continue to rise, the need for effective claims management has never been greater. Here, we have canvassed the opinions of some of our partners for their take on efficiency gains within claims, and how their solutions are optimising the journey. 

Insurance inflation reaches eight per cent 

The ABI has revealed that average motor insurance premiums rose by eight per cent in the fourth quarter of 2022. 

Its latest Motor Insurance Premium Tracker found that average premiums increased to £470, which is seven per cent higher than they were in the same period of 2021. 

Enterprise Holdings publishes ESG achievements 

Enterprise Holdings has revealed that nearly 20,000 employees were promoted or took on new challenges in the last year. 

Its 2022 ESG Report – The Road Ahead, Reimagined – also reported that 450,000 of its vehicles are now connected, while 45% of the Enterprise Car Club fleet is now electric or hybrid. Furthermore, 41.4% of waste from its EMEA headquarters was used to generate renewable electricity for the National Grid. 

Steer Group enhances NE footprint 

Steer Automotive Group has continued its growth strategy with the acquisition of North East Accident Repair Centres. 

NEARC operates three sites in Newcastle, Sunderland and Darlington and takes the combined Steer Group operation to 60 sites with 1,400 staff and the capability to repair 85,000 vehicles per annum. 

Castle Coachworks secures prestige badge 

Castle Coachworks in Northampton has achieved full Tesla approval. Accreditation follows manufacturer-specific factory training and in-house auditing. 

Walton retains Nissan approval 

Walton Accident Repair has retained its Nissan approval for another year after a full audit. 

Automotive apprentice numbers below UK average 

The UK automotive industry is in the bottom third of all sectors when it comes to taking on new apprentices. 

According to the IMI’s Automotive Education Report, just 52% of automotive apprentices are supported by the Apprenticeship Levy scheme, compared to a national average of 65%. 

LKQ expands European salvage network   

LKQ Europe has acquired Dutch-based Rhenoy Group, a leading supplier of remanufactured engines and recycled OEM car parts.  

Varun Laroyia, Chief Executive Officer of LKQ Europe, said, “This acquisition reinforces our ongoing commitment to offer affordable and sustainable mobility across our European markets.”   

People 

Dawn Marsden has taken on a new role as Head of Claims Supplier Management at Esure. 

Tony Lover has been appointed Quality and Performance Manager at Nationwide Vehicle Assistance. 

National Accident Repair Group has named Richard Ketley as Network Communication and Compliance Manager. 

Michael van der Sande has returned to the automotive industry as Managing Director of Lucid Europe. 

3M has appointed Michael Massey as Global Senior Application Engineer for AAD Paint Finishing Systems. 

Robert Curley has started a new position as Head of Strategic Network Relationships UK & Ireland at Activate Group. 

Deputy WorldSkills UK CEO Ben Blackledge will take over as interim CEO when Dr Neil Bentley-Gockmann OBE steps down after seven years at the helm. 

ARC360 Podcast: Dean Lander 

In this episode – recorded late in 2022 – we speak with Dean Lander, Head of Repair Sector Services at the insurers’ automotive research centre – Thatcham Research.

 

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Ben offers up London Marathon places

Automotive charity Ben is offering colleagues in the automotive industry the opportunity to take part in the world-famous London Marathon.

The iconic event takes place on 23 April, when about 50,000 runners are expected to take on the 26.2-mile route.

To take part, participants will need to raise £2,000 for the charity and pay the £60 entrance fee.

Ben supports individuals through life’s challenges, empowering them to make positive, lasting change. It offers free and confidential online self-help, helpline and other support services. 

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