Government decision will ‘exacerbate’ skill crisis

New immigration requirements that come into force next month could exacerbate an already extreme skills crisis in the industry, according to the National Body Repair Association (NBRA).

The government has announced that from 4 April it is rising the salary threshold for skilled workers coming to the UK from £26,200 to £38,700.

However, the NBRA has said it is ‘deeply concerned’ that this will exclude a raft of new talent that could otherwise have boosted the UK automotive workforce.

Martyn Rowley, Executive Director, said, “We are deeply concerned about the implications of these new rules on our industry. Our members, who play a vital role in the automotive repair sector, often rely on skilled workers from overseas to fill crucial roles. The automotive repair industry faces a persistent challenge in recruiting and retaining skilled professionals domestically, and the government’s stringent measures exacerbate these difficulties.

“We acknowledge the government’s aim to prioritise investments in the resident workforce. However, it is imperative to recognise the reality of skill shortages and the invaluable contributions of overseas workers to our industry.

“These regulations could disproportionately impact British employees, where due to lack of skilled staff or unstainable wage demands otherwise profitable businesses will be forced to close sites. The NBRA urges the government to reconsider these measures and engage in constructive dialogue with industry stakeholders to address concerns effectively.”

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ARC360 conference ‘gaining ground together’ 

ARC360’s ‘future technology’ themed conference is gaining ground as a growing number of sector stakeholders confirm their presence at the event. 

Taking place on Thursday 27 June 2024 at the Manufacturing Technology Centre (MTC) in Coventry the event is supported by Corporate Partners: BASF, CAPS, Copart, Entegral, Enterprise, Mirka, Nationwide Vehicle Assistance, S&G Response, Solera Audatex; along with Partners: Gemini ARC, Repairify, Prasco; and Sponsors Activate Group and Thatcham Research. 

A host of key insurance influencers from Allianz, Arch Insurance, Aviva Insurance, Direct Line Group, esure, First Central Services UK Ltd, Hastings Direct, Haven Claims, LV= General Insurance, Markerstudy Insurance Services Ltd, NOVO Incident Management, NFU Mutual and QBE are already confirmed to attend the event which follows up on last year’s highly acclaimed specialist electric vehicle (EV) event to further explore just how technology is shaping the future of the industry. 

Underpinning the entire event will be a keen focus on what is arguably the most critical factor across the entire industry right now – people and skillsets. Throughout the day, discussions will link back to how the industry – as a combined entity – can help make the automotive incident repair sector a career destination of choice. 

Already confirmed to join discussions on the day are: 

  • Andrew Jobling, Supply Chain Lead, UKGI Supply Chain, Aviva 
  • Ulrike Lucas, Head of Procurement & Supply – Allianz Claims, Allianz Insurance plc 
  • Dawn Marsden, Head of Claims Supplier Management and Engineering Services, esure 

Further key event announcements are pending in the coming weeks, set to provide even more insight and truly bring the event and advancing vehicle technologies to life. 

Tickets for the event are on sale now – click here to book

A limited number of special repairer guest passes are available, to join the waiting list please email mark@iloveclaims.com. 

To find out more about the opportunities available to get involved in the event – exhibition or sponsorship, or how to become an ARC360 Partner contact mark@iloveclaims.com or liane@iloveclaims.com

For a full overview of last year’s event, click here.

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Repair volumes tell a complex tale

While there has been a fall in repair volumes during February, the evidence on the ground can be slightly different according where in the UK you are and what sort of work you do.

According to data by Trend Tracker, volumes fell significantly from January to February, but January saw a marked increase on December and, taken together, volumes over the first two months of this year were actually four per cent higher than the same period in 2023.

Trend Tracker’s Paul Sell said, “The bodyshop market is somewhat reactive to the most recent months volumes. And that’s exactly why Trend Tracker exists, why we go to the trouble of publishing monthly snapshot reports, why we track trends for the annual UK Motor Claims and Body Repair Report, both short and long term, collaborating with the leading players in the market to crunch the numbers: to provide a reputable, independent source of data, to show actual trends to make decisions on – rather than how it feels.”

He said that dips towards the end of February are seasonal and might not suggest a general falling off, although he admits it can leave bodyshop managers feeling that business is unnaturally quiet.

However, he warns that the market remains still susceptible to volatile economics and the continued cost-of-living crisis.

Paul said, “The picture could change with insurance premiums and excesses higher in 2024 and the cost-of-living issues not in the past as yet. So from small business owners to large, independent owned or insurer-driven networks and franchise partner operations, there is immense value is having timely access to data, short and long-term trends and insight.”

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Woolacott wins Inspiring Woman award

Finance director for Fix Auto Mid Devon and Fix Auto Newton Abbott Alena Woolacott was honoured by the Automotive 30% Club when she received her Inspiring Automotive Women Award during The Institute of the Motor Industry Awards Dinner.

She was one of just 17 recipients of the award, with Automotive 30% Club founder Julia Muir describing her as a ‘trailblazer’.

Alena said: “It was an extremely proud moment, not just for me, personally, but for all the inspiring ladies working tirelessly throughout Fix Auto UK, the vehicle repair sector and the automotive industry as a whole.”

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ARC360 News Update – Friday 15 March 2024

First names revealed for ARC360 future tech agenda 

Three key persons of influence from the insurance sector are the first speaker names revealed for ARC360’s ‘future technology’ themed conference in June. 

Taking place on Thursday 27 June 2024 at the Manufacturing Technology Centre (MTC) in Coventry – sponsored by Activate Group and Thatcham Research – the event will canvass insights from across the sector and beyond in a bid to explore how the motor claims incident repair sector is transitioning towards a high-tech future. 

Bodyshop Briefs

  • Fix Auto Tewkesbury owner Kevin Dunlop is on his way to becoming a multi-site operator after receiving the keys to a new 55,000sqft facility that will operate as Fix Auto Hereford. A former packaging distribution centre, the site is now being transformed into a fully-equipped 11-bay bodyshop repairing upwards of 40 cars a month.
  • FMG Repair Services will open its 66th site in Chadderton, Greater Manchester, in the coming months. FMG has also announced that it has extended it incident management contract with estate agents Connells.
  • Fix Auto Mid Devon & Newton Abbott’s Alena Woolacott was presented with her Inspiring Automotive Woman award at the IMI annual awards dinner.
  • Kudos Bodyworks has unveiled its second site, based in Biggin Hill, Bromley.
  • KC Auto’s Atherton site has passed its latest BS10125:2022 audit.
  • Shildon-based Alan Reed ARC has announced that its technicians have completed EV training with partner Tesla. The site has also invested in dedicated structural aluminium repair bays.
  • JCT600 Accident Repair Centre Bradford and Sheffield has attained Lotus approval
  • Stanways Autobodies has unveiled its new, purpose-built site, designed to enhance efficiency and reduce waste in our repair process.
  • Glasgow-based Agmors Coachworks has expanded into a new site in the city.
  • Turners Accident Repair, which operates five sites across Yorkshire, has announced that Stuart Turner has been appointed Chairman and Tom Turner promoted to Managing Director. Meanwhile, Graham Pickering has been named Director of Operations and Dawn Swales is promoted to Director of HR.
  • Chartwell has once again been awarded its Official McLaren Approved Bodyshop Certificate.

Industry News

New data reveals growing appetite for sustainable solutions

Solera has announced the results of a new study surveying over 8,000 drivers across Europe which reveals the industry isn’t matching customers’ appetite for green vehicle repair options. 

Less than a quarter (23%) of European drivers have heard from their auto insurer about sustainable policy options and when their vehicle was repaired, less than a third (32%) were offered the choice between new or used parts. This is despite over half of drivers (53%) saying they are genuinely concerned about the environmental impact of vehicle repairs and maintenance. 

Trend Tracker publishes Monthly metrics

Trend Tracker’s latest monthly report on the status of the UK vehicle incident repair market has revealed that repair costs rose six per cent between February 2023 and 2024.

Its latest Monthly Key Metrics report also found that key-to-key times were 30% down over the same 12-month period, while cycle and lead times were down 14% and two per cent respectively.

Meanwhile, volumes were up by four per cent.

Automotive skills shortage as severe as ever

The automotive industry skills shortage shows no signs of abating, according to a new report published by the Institute of the Motor Industry (IMI).

Its UK Automotive Vacancy Overview report has found that there are 4.3 vacancies for every 100 employees in the sector, with 23,000 automotive jobs currently unfilled.

Copart expands with Gloucester site

Copart UK is expanding storage capacity in the south west of England with a new 30-acre site in Gloucester.

It has acquired a former Cazoo site which will provide storage for an additional 30,000 vehicles per annum.

Prasco highlights the benefits of replacement parts

Prasco has emphasised the benefits of choosing high-quality aftermarket crash repair parts in a new blog.

It highlights cost, durability and the range of options as the main advantages of using replacement parts in repair.

NWVA on Spanish steps

Nationwide Assistance Group has announced that it hopes to open its new Spanish office in the next few months.

Insurance hikes explained

Activate Group has sought to explain the 34% increase in motor insurance.

It attributes these hikes to higher operational costs for repairers, a shortage of repair capacity, challenges around parts supply, the cost of courtesy cars, and the impact of new technology such as EVs and ADAS.

Top tips to manage stress

Automotive charity Ben has released advice on how colleagues in the industry can deal with increasing stresses.

It has compiled a list of coping strategies that its own Life Coaches use to improve their wellbeing and cope with pressure.

Outsorc celebrates global successes

Outsorc has announced that in the last 12 months its network management platform MONITRR completed more than 200,000 assessments and audits across nearly 50 manufacturer programmes, with an average session time of just over two minutes.

Silverlake secures EV dismantling skills

Silverlake Automotive Recycling colleagues have completed an IMI-accredited dismantling training course with ELEVATE.

The NA International EV dismantling course equipped two Silverlake colleagues with the skills to make high voltage vehicles safe and then remove high voltage components and batteries.

Axalta Refinish secures LV= and Allianz agreement

Axalta Refinish has been named a preferred supplier to both the LV= and Allianz networks after signing five-year partnerships.

It will deliver refinish technology to both through its premium refinish brands Cromax, Spies Hecker, Standox as well as Axalta’s brand U-POL.

Time ticking down on in-vehicle touchscreens

New regulations limiting the reliance on touchscreens in vehicles will be introduced from January 2026 after research has found that they reduce road safety.

Meanwhile, Euro NCAP will change its testing rules to penalise vehicle manufacturers who do not provide physical switchgear for operations including indicators, hazard lights, the horn, and windscreen wipers.

SMMT urges AV Bill support

The Society of Motor Manufacturers and Traders has called on parliament to quickly pass the Automated Vehicles (AV) Bill to enable the UK to capitalise on the benefits of autonomous driving.

It says self-driving technology could add £38bn to the UK economy by 2040 while preventing 3,200 road deaths and 53,000 serious accidents.

Thatcham Research named IMI Partner of the Year

Thatcham Research has been named Partner of the Year by the Institute of the Motor Industry.

It was presented with the award at the IMI’s annual dinner in recognition of their 30-year partnership, during which time Thatcham Research became the first training provider to develop MET and VDA EPA standards with the IMI.

Key partnerships for PartXchange

PartsXchange has accelerated its ambition to become a one-stop hub for the collision repair industry by signing two new partnerships.

AllThingsCX has been named its new communications partner, while customers will now be able to connect remotely to a network of technicians following a new agreement with Complete Diagnostics.

MIB announces uninsured driver crackdown

The MIB has announced a new initiative launched in conjunction with West Midlands Police targeting uninsured drivers.

Operation Scalis allows officers to focus solely on uninsured driving for a period of 22 days. Almost 70 vehicles were seized in the first six days of the operation, with 16 more days planned in the coming months.

Ghost broking conviction

A 26-year-old man has been sentenced after selling over a dozen fake car insurance policies to drivers.

Following an investigation led by City of London Police’s Insurance Fraud Enforcement Department (IFED), supported by the Insurance Fraud Bureaa, Aviva, esure, Markerstudy, Mulsanne, and Sabre, Mohsin Yousaf was sentenced to 20 months’ imprisonment, suspended for 18 months.

VM News

Ford unveils third Dunton laboratory

Ford has opened its new Propulsion Development Laboratory at the Dunton Campus following a £24m investment.

The third new lab opened on site in two years, it will develop and test EV powertrains.

Breathe gives life to faster Volvo charging

Volvo has announced a new partnership with Breathe Battery Technologies to access its latest charging software, which it claims can take a battery from 10% to 80% in 30% less time.

People

  • Copart has announced that Jay Adair will step down as Co-CEO and take up the role of Executive Chairman. Jeff Liaw has been appointed at sole CEO.
  • 3M has appointed William Brown as Chief Executive Officer. He succeeds Michael Roman, who has been named Executive Chairman.
  • James Toms has been named Sales Director South at Morelli Group.
  • Halo ARC has appointed Trenton Dambrowitz as Chief Technology Officer.
  • Alex Omeltschenko has joined Exclusive Vehicle Assessors.

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Copart expands with Gloucester site

Copart UK is expanding storage capacity in the south west of England with a new 30-acre site in Gloucester.

It has acquired a former Cazoo site which will provide storage for an additional 30,000 vehicles per annum.

Jane Pocock, CEO of Copart UK & Ireland, said: “With a growing, and increasingly diverse UK car parc, alongside the rise in extreme weather events, we know that remaining ahead of demand and having the ability to provide further storage capacity for our customers is vital.

“We’re committed to continuously expanding our landbank and operational network across the UK, providing close proximity to communities and customers so that we can always be there when we are needed to collect, handle, and store vehicles quickly, efficiently, and with minimal environmental impact.”

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Silverlake secures EV dismantling skills

Silverlake Automotive Recycling colleagues have completed an IMI-accredited dismantling training course with ELEVATE.

Training follows a 172% increase in the number of electric vehicles it received for processing from 2022 to 2023.

The NA International EV dismantling course equipped two Silverlake colleagues with the skills to make high voltage vehicles safe and then remove high voltage components and batteries.

Tom Harvey, Organisation Development Manager at Silverlake, said: “The automotive industry is evolving and we are investing in our people and our facilities to serve our customers, future-proof our business and embrace the opportunities presented. This is the second EV training course we have undertaken with NA International and we are impressed by the quality of their trainers and the valuable mix of theory and practical training.”

Ken Byng, Director at NA International Group, added: “I was delighted to roll out this inaugural ELEVATE IMI accredited End of Life Electric & Hybrid Electric Vehicle Dismantling training course to two of the key staff at Silverlake involved in their industry leading End of Life EV operation.

“As the first IMI accredited course of its kind in the UK, the programme has been created to satisfy the forthcoming IMI National Occupational Standards and culminates in successful candidates receiving formal IMI Certification.”

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Fix franchisee to open second site

Fix Auto Tewkesbury owner Kevin Dunlop is on his way to becoming a multi-site operator after receiving the keys to a new 55,000 sqft facility that will operate as Fix Auto Hereford.

A former packaging distribution centre, the site is now being transformed into a fully-equipped 11-bay bodyshop repairing upwards of 40 cars a month.

The new site will be managed by Assistant Manager at Fix Auto Tewkesbury Nathan Cooper, who will lead a team of five operatives.

Kevin said, “When I joined Fix Auto UK in February last year, I stated I was ambitious and wanted to develop a second and possibly third site and here I am with the keys to a second building exactly one year on. To say it’s exciting is an understatement.”

Mark Hutchins, Operations Director for Fix Auto UK, added: “It’s extremely fulfilling to see a new franchise partner flourish. Prior to joining us Kevin had built up an unviable reputation for delivering first class repairs and a first-class service since starting his business in 2015. Just like so many before him, he just needed that crucial business support and guidance we’re able to provide to help him fulfil his ambitions.”

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Top tips to manage stress

Automotive charity Ben has released advice on how colleagues in the industry can deal with increasing stresses.

It has compiled a list of coping strategies that its own Life Coaches use to improve their wellbeing and cope with pressure.

These include connecting with others; spending time with loved ones is essential to maintaining perspective and relaxing.

Ben also advises spending time outdoors and practicing mindfulness techniques such as breathing and focusing on core values, as well as improving organisational skills and prioritising time effectively.

Regular exercise, disconnecting from technology and making time for yourself to do things you enjoy can also prove effective in releasing tension.

Ben’s dedicated life coaching services have been developed to help colleagues make the changes necessary to handle modern challenges, and are free to everyone who works or has worked in the automotive industry.

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ARC360 News – Friday 25 April 2025

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Trend Tracker publishes Monthly Key Metrics

Trend Tracker’s latest monthly report on the status of the UK vehicle incident repair market has revealed that repair costs rose six per cent between February 2023 and 2024.

Its latest Monthly Key Metrics report also found that key-to-key times were 30% down over the same 12-month period, while cycle and lead times were down 14% and two per cent respectively.

Meanwhile, volumes were up by four per cent.

Director Paul Sell said, “Repair costs continue to climb higher than the current rate of annual inflation but have slowed from the double figure increases seen in 2023 to six per cent year-on-year now. This has been consistent across the last three months suggesting this is starting to find a new level. 

“Cycle time and critically lead times have started to fall, with key-to-key much lower than this time last year suggesting the ‘new normal’ method of collecting images and information prior to bringing the vehicle in, to pre-order parts to ensure everything is in place, to reduce key-to-key has become the new normal practise, delivering greater efficiency in the workshop.

Finally repair volumes fell in February compared to January, predictably, but remain four per cent higher than equivalent month in 2023, this has been consistent in 2024 so far.

For further details on these metrics, as well as economic factors, vehicle values & sales, salvage values and green parts penetration click here

ARC360-Trendtracker-March24

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