ARC360 Market Intelligence: Wednesday 8 September 2021

Market-Intel-08-Sept-2021-final

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ARC360 News – Friday 2 May 2025

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Trend Tracker reports August volumes at 86%

Trend Tracker has reported accident repair volumes for August 2021 at 86% of August 2019.

Whilst the total number of repairs in August dropped by 3,500 from July (source: Audatex UK), according to Trend Tracker it was in keeping with the seasonal trend.

In comparison to 2019, August was a better month than July, with July 2021 at 77% of 2019 levels.

Speaking during ARC360’s webinARC – The Data Jigsaw, Paul Sell, Director and Co-Owner of Trend Tracker, said, “August was busier than expected due to increased UK based holidays and an increase in the number of people commuting to work.

“With pupils returning to schools this month and more people going back to the office, we therefore predict a busy September.”

The insight forms part of Trend Tracker’s monthly data reports available to subscribers.

Meanwhile, global data provider Statista has become the latest Data and Media Partner for Trend Tracker.

Christopher Ekwuruke, Strategic Data Partnerships, Statista said, “The unique perspectives they [Trend Tracker] provides on the automotive sector will be a great addition to our source landscape.”

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ARC360 News – Friday 2 May 2025

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Vehicle usage shows divide

Motor vehicle use in Great Britain increased month-on-month in August to an average figure of 101% per day according to Department of Transport data.

However, the data shows that weekends continue to be the peak periods of road transport usage with ‘all motor vehicle’ use averaging 110% during weekends, compared to 97% during weekdays.

Specifically, car usage stood at an average of 98% per day across the entire month, yet the weekday average stood at 94% in contrast to the weekend average of 107%.

Light commercial and HGV use showed a similar pattern with weekends outweighing weekdays by 21% and 20% respectively.

The data, which included August Bank Holiday (included in the weekday count above) saw motor vehicle use drop to 84% overall.

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ARC360 News – Friday 2 May 2025

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News Round-Up: Friday 27 August 2021

Save the date…

ARC360 – Back to the Future – sees a welcome return to physical events on Thursday 25 November at the British Motor Museum, Warwickshire.

Offering an event experience to remember – including plenty of exciting ARC360 initiatives – the day will focus on just what the past means for the future of the industry.

Find out more…

McKinsey explores market rebound

Insurers are likely to confront three persistent challenges that can be addressed – at least in part – by transforming claims management to improve profitability according to a new McKinsey insight.

The insight – Are motor claims in Europe about to rebound? – explores how as mobility – and insurance claim volumes – ramp back up after the pandemic slowdown, insurers can return with a stronger claims value proposition.

It highlights three key areas: top-line pressure will continue; digital is here to stay; and inflation will affect claims costs.

Insurers respond to CCPC investigation

Six leading insurance companies have agreed to reform their internal competition law compliance programmes after an investigation by the Competition and Consumer Protection Commission (CCPC) in Ireland.

The investigation focused on anti-competitive practices in the provision of motor insurance, and although AIG Europe, Allianz, AXA Insurance, Aviva Insurance Ireland, FBD Insurance and AA Ireland all deny any breaches, each has made legal commitments to provide mechanisms for internal monitoring and whistleblowing, independent oversight and regular competition law training.

A seventh company, Brokers Ireland, has not agreed to the terms.

Covid consequences ‘permanent’ – but unknown

The incident repair market has been permanently altered by Covid-19, although the nature and extent of that change is still uncertain.

The second ILC/ARC360 Great British Motor Claims Survey found that nearly three quarters of respondents (73%) believe that impacts on supply and demand in the last year and more have changed market dynamics forever. However, what that change will look like is less clear.

AutoRaise supports Saint Gobain levy transfer

AutoRaise has acted as both the administrator and facilitator to enable Saint Gobain to approve transfers of more than £125,000 to fund new apprentice start-ups within the vehicle repair industry.

“This is fantastic for, not only our own affiliated repairers, but also others within the industry who this funding has helped. Saint Gobain’s generous offer of transferring some of their levy pot to repairers has enabled 10 new apprentices to be taken on in their bodyshops respectively,” said Steve Thompson, vice chair of AutoRaise.

FCA warns insurers over new product governance rules

Insurance firms may not be ready to implement new product governance rules there to ensure insurance provides fair value, according to a review published by the Financial Conduct Authority (FCA).

Part of the FCA’s ongoing work to ensure consumers receive fair value, the review looked at how firms designed, sold and reviewed their products to ensure they met the needs of their customers.

The FCA found too many firms are not fully meeting the FCA’s standards. In addition, many firms are likely to be unprepared to meet new enhanced rules on product governance, which come into force on 1 October 2021. These new rules are part of a wider package of remedies introduced by the FCA to tackle the loyalty penalty and ensure that firms focus on providing fair value to all their customers.

UK car manufacturing down but electrics rising

UK car manufacturing output fell -37.6% in July, the first fall since February, with just 53,438 units made, according to the latest figures from the Society of Motor Manufacturers and Traders (SMMT).

It represented the worst July performance since 1956 as manufacturers grappled with the global shortage of semiconductors and staff absence resulting from the ‘pingdemic’, with some altering summer shutdown timings to help manage the situation.

However, more than a quarter (26%) of all cars made in July were either battery electric (BEV), plug in hybrid (PHEV) or hybrid electric (HEV), the highest share on record.

IMI focuses on vehicle recycling standards

The IMI is calling for input from employers, industry experts and other relevant stakeholders as it develops National Occupational Standards (NOS) for the vehicle recycling sector.

NOS are used to help develop qualifications used in apprenticeship frameworks in Wales, Northern Ireland and Scotland as well as the IMI accreditation scheme for staff in all nations of the UK.

Phase 1 of the feedback will be carried out electronically via Teams and/or Zoom between 6 to 9 September. Phase 2 will gather feedback on the new draft NOS developed as a result of these meetings.

Cazoo opens new Customer Centre in Liverpool

Cazoo has opened its latest Customer Centre in Liverpool marking the 19th customer collection/drop off location opened by Cazoo over the past 11 months.

Cazoo has invested over £1m in the site and created 15 new customer-facing and vehicle-servicing jobs. The company is planning to open a further five Customer Centres across the UK this year.

Meanwhile, Jonathan Dunkley, ex-CEO of CarShop and ex-Sytner Group Board member, has joined Cazoo as senior strategic adviser.

Mitchell links with Inspektlabs AI

Mitchell has linked with Inspektlabs artificial intelligence (AI) to enable insurers to automatically generate an appraisal from photos or videos of collision-damaged vehicles.

Inspektlabs is the third AI provider to integrate with Mitchell Intelligent Estimating through the Mitchell Intelligent Open Platform. The claims automation solution also supports computer vision technology from Tractable and Claim Genius. 

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ARC360 News – Friday 2 May 2025

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Covid consequences ‘permanent’ – but unknown

The incident repair market has been permanently altered by Covid-19, although the nature and extent of that change is still uncertain.

The second ILC/ARC360 Great British Motor Claims Survey found that nearly three quarters of respondents (73%) believe that impacts on supply and demand in the last year and more have changed market dynamics forever.

However, what that change will look like is less clear.

Respondents to the survey suggested that one result could be higher wages brought about by staff shortages, while bodyshops might also have to get used to steeper costs and longer lag-times for parts and materials.

It is also believed that certain trends that were underway even before Covid-19, such as consolidation and manufacturers taking more control of parts supply, will accelerate post-Covid.

But, ultimately, there are still too many variables to know for sure which changes will remain and which will revert.

The pandemic is hopefully being brought under control now, but market conditions continue to fluctuate while no one yet knows the full impact of Brexit or the legislative updates around small claims.

‘This is a moving target and will continue to ebb and flow between consumer, insurer and supply chain,’ said one respondent. ‘This will always be the case especially when there is an open market driven by competitive behaviour.’

Click here to download the full survey.

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ARC360 News – Friday 2 May 2025

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News Round-Up: Friday 20 August 2021

Verisk adds Thatcham Research’s Variant Code

Verisk is enhancing its motor insurance solutions with Thatcham Research’s Variant Code, a unique and extensive dataset that provides updated information on the growing variety of standard and optional features in UK vehicles.

Dan Payne, Chief Digital Officer at Thatcham Research said: “This is about accurate risk assessment at a uniquely granular level.”

Sherwin Williams acquires Sika industrial coatings

Sherwin-Williams has signed an agreement to acquire the European industrial coatings business of Sika AG. The transaction is expected to close in the beginning of 2022.

Based in Germany with additional sales and technical support in Poland, Austria and Switzerland, Sika’s European industrial coating business engineers, manufactures and sells corrosion protection coating systems.

“This transaction fits our strategy of acquiring complementary, high-quality, differentiated businesses that add to our profitable growth momentum,” said Sherwin-Williams Chairman, President and Chief Executive Officer, John G Morikis.

Copart launches CashForCars in UK & Ireland

Copart UK has launched CashForCars.co.uk and Cash-For-Cars.ie, two new consumer-facing websites designed to enable customers to sell their car instantly, straight from their driveway.

Both CashForCars.co.uk and Cash-For-Cars.ie provide a free, online quote within sixty seconds, a free nationwide collection service, and fast payment upon receipt of the vehicle. Customers also have the option to drop off their vehicles to dedicated areas based at Copart UK’s 15 nationwide Operation Centres, and in Ireland at Copart’s Head Office or one of its sub-lot.

Any vehicle, in any condition, will be accepted via this platform, including non-runners, accident-damaged and MOT/NCT failures.

Motofix Group appoints Executive Director

Motofix Group has appointed Darren Wills to the newly created role of Executive Director to further the group’s ambitious development plans.

A Chartered Manager for over 10 years, Darren brings a wealth of experience with him having worked for 23 years in claims functions for some of the markets largest insurer brands including Eagle Star (Zurich), Direct Line, Allianz and Groupama Insurances.

He later joined Nationwide at the start of its growth period in a role that evolved to include leadership of mobile repairs, motor glass, contact centres, group data, IT, procurement and was one of three Executive Directors responsible for day-to-day operations.

Morning commutes down by 20%

The Floow suggests that the UK’s morning commute volumes remain 20% down on pre-Covid levels.

In a website blog, Andy Goldby, Chief Actuary for the telematics provider said ‘…the patterns of driving have changed significantly and are nowhere near returning to pre-Covid levels.’

However, he highlights that overall ‘…since May both the average distance of each trip and the number of trips per driver per month were back pretty much inline with the 2019 values and well above 2020.’

IMI calls for £15m skills funding boost

The IMI is calling for government funding to support EV skills training, suggesting a £15m boost would play a critical role, contributing towards training for up to 75,000 technicians.

Data from the IMI shows that the automotive retail sector does not currently have the skills and the pipeline of talent needed to service and repair electrified vehicles (EV) to keep the nation moving safely.

Steve Nash, CEO of the IMI said, “The government has committed £1.9bn to tackling consumer uptake and charging issues. We are asking that £15m is set aside for employers to access to support their own investment in skills training to get their workforce EV-ready. This will be particularly important for the independent sector.”

Fix makes it seven in Birmingham

Fix Auto UK has added Fix Auto Moseley to its network bringing its number of repair centres in Birmingham to seven.

Established by second generation repairer Jay Sehra five years ago as NJP Motors, the latest addition to the network spans 15,000sqft with 13 operatives currently processing up to 35 vehicles a week.

Carzam appoints chief vehicle preparation officer

Carzam has appointed Dave Palmer as its new Chief Vehicle Preparation Officer.

Under his new role Dave, who was previously Vehicle Preparation Director for Sytner’s CarShop, will be heading up Carzam’s vehicle preparation operations, offering the best to both wholesalers and retail customers by ensuring Carzam’s vehicle prep levels are the best in the business.

Ben challenge on hold but fundraising continues

Automotive industry charity, Ben, has postponed its Industry Leader Challenge fundraiser, The Climb, as Tanzania remains on the travel red list.

Meanwhile, participants will tackle the National 3 Peaks Challenge from 31 October to 3 November, to maintain momentum in training and fundraising.

The Industry Leader Challenge accounts for 10% of Ben’s total annual fundraising income, so the challengers are determined to reach the much-needed £300,000 target by the end of March 2022. A total of £50,000 has been raised so far through various fundraising initiatives.

To show your support and donate, click here.

US: Toyota and Lexus introduce Collision Assistance

Collision Assistance, a just-in-time support service, is now available to drivers within the Toyota and Lexus mobile app. The feature within the Toyota and Lexus Owners Apps offers guided instructions to help drivers navigate a post-collision repair process.

Toyota worked with CCC Intelligent Solutions Inc (CCC), a leading SaaS platform, to develop Collison Assistance. The CCC mobile technology combines guided accident documentation with access to claims and management services to assist drivers following a collision. Toyota transmits accident and vehicle telematics data to CCC to initiate the programme.

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ARC360 News – Friday 2 May 2025

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Claims costs expected to keep climbing

The overwhelming majority of the automotive incident repair sector expects claims cost to continue rising in the next year.

Costs have risen sharply in recent years, driven up by increasing technology in vehicles and the rising price of parts, but results of a new survey suggest that most believe we are still some way short of the peak.

The second Great British Motor Claims Survey, hosted by ILC/ARC360, asked stakeholders if they expected accident claims cost to continue rising in the next year. A staggering 84% said yes, with a further five per cent unsure. Only 11% of respondents said they thought further rises were unlikely.

Respondents cited new technology as the main factor behind rising costs, reducing the number of claims but raising the average price of a repair, while other contributors suggested the greater number of electric vehicles on the road, more costly reworks, and delays in authorisations from insurers.

With Covid-19 continuing to impact staffing levels, either directly or indirectly, respondents to the survey also warned that disruptions to the supply chain could be another factor forcing repair prices up.

The full Great British Motor Claims Survey will be available via the ARC360 website on Wednesday 11 August.

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ARC360 News – Friday 2 May 2025

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CAPS sees volumes dip for July

Claims volumes reduced by three per cent month-on-month according to the CAPS Claims Analysis report for July.

July’s unique claims figure stood at 79% of ‘pre-pandemic’ levels, compared to the 82% reported for June.

Regionally, only the East Midlands and Scotland showed uplifts in claims volumes.

Year-on-year claims volumes were up 15% in July (64% 2020 Vs 79% 2021).

Despite the slight reduction in unique claims, supply chain transmissions continued an upward trajectory increasing by seven per cent to 94% for the month.

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ARC360 News – Friday 2 May 2025

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News Round-Up: Friday 30 July 2021

Market Intelligence update

Take a look at our updated regular Market Intelligence report now including more detailed analysis as well as commentary from Paul Sell, Associate Director at Trend Tracker.

DfT data signals changing patterns

Motor vehicle use in Great Britain is back to an average of 100% for July according to Department for Transport (DfT) statistics but the make-up of this figure continues to highlight changing travel patterns.

‘All motor vehicles’ produced an average use figure of 100% for July according to the data but use continued to be greater over the weekends with an average figure of 107% during the month.

BASF and Porsche partner on EV battery development

BASF has been selected by Cellforce Group, a joint venture between Porsche and Customcells, as the exclusive cell development partner for its next generation lithium-ion battery.

As part of the collaboration, BASF will provide high-energy HEDTM NCM cathode active materials to contribute to high-performance battery cells for fast charging and high energy density. Cellforce Group, based in Tübingen, Germany, will produce the high-performing battery.

Its battery production plant is expected to start operations in 2024 with an initial capacity of at least 100MWh per year, powering 1,000 motorsport and high-performance vehicles.

Motofix commits to Thatcham Research’s ecademy

Motofix Group has become the first repairer committed to Thatcham Research’s ecademy enabling all team members to develop their knowledge and awareness of changes in vehicle repair.

Following a rigorous survey of every team member’s knowledge of current processes and methods, Motofix identified an opportunity to create a much wider awareness of modern repair techniques across the business.

Richard Tutt, Motofix Group CEO said, “I felt it was critical that everyone in the business had a good understanding of what was involved in repairing vehicles fitted with the latest advanced technologies, including ADAS and EV.”

AutoRaise introduces a virtual view

AutoRaise, with the help of Venue View, has introduced a virtual bodyshop tour designed to offer young people an insight into the inner workings of a repair operation.

Working with apprentices from its Affiliated Repairer Network the tour showcases some of the daily tasks an apprentice does and goes a long way in demonstrating the diversity involved in the vehicle repair industry with the aim of attracting more young people to it.

IM acquires Colt’s aftersales business

International Motors Ltd, a part of IM Group, has agreed to purchase The Colt Car Company’s aftersales business effective 1 October 2021.

The new subsidiary of International Motors will be called IM MAPS (UK) Ltd but will continue to trade, as it has done for many years, under the Mitsubishi Motors in the UK banner.

International Motors, which was established in 1976, is currently the official UK importer for Subaru and Isuzu vehicles and the addition of the Mitsubishi Motors in the UK aftersales business represents an opportunity to grow its parts and accessories operation.

Copart continues ‘First Response’ growth

Copart’s dedicated ‘First Response’ Contact Centre in the North-East has seen continued growth over the past year now employing 40 full time advisors.

Supported by continual investment into the latest technology and digital solutions, the high-performing team has a strong focus on building and maintaining relationships with bodyshop and recovery operators.

Meanwhile, Copart has raised £5,000 for Ben Automotive Charity following its 3 Peaks Challenge which saw Team Copart scale the three highest peaks in Scotland, England, and Wales.

US: Tractable launches AI Subro

Tractable has launched AI Subro, a new solution designed to help US auto insurers resolve subrogation tasks with AI.

AI Subro digitises and accelerates many of the tasks involved in subrogation – the process by which insurers legally pursue third parties that have caused losses to the insured.

James Spears, Head of Automotive at Tractable, said: “Subrogation is a critical part of the insurance process, but today it is often opaque, time consuming, and labour intensive – making it difficult to get right. Leaders across the industry tell us they are desperate to find a better way forward.”

Flock secures $17m backing

Flock has raised $17M in a Series A funding round to reinvent insurance for connected vehicles.

The round was led by Social Capital, the Californian investment firm run by Chamath Palihapitiya, a renowned tech investor, Chairman of Virgin Galactic, and an early backer of Slack, Tesla, and Bitcoin. Existing investors Anthemis and Dig Ventures also participated.

Flock said the funding marks a major milestone as its builds a global, fully digital insurance company for connected and autonomous vehicles.

Save the date…

ARC360 – Back to the Future – sees a welcome return to physical events on Thursday 25 November at the British Motor Museum, Warwickshire.

Offering an event experience to remember – including plenty of exciting ARC360 initiatives – the day will focus on just what the past means for the future of the industry.

More Insights

ARC360 News – Friday 2 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

02-05-2025

GT Motive Enhances Commitment to Accuracy, Accessibility and Transparent Pricing

Bodyshop | Finance | Mobility | People | Supplier | Technology | Vehicle Repair | Words

02-05-2025

Silverlake powers up with Team BRIT

Bodyshop | Environment | Mobility | People | Supplier | Vehicle Repair | Words

30-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

DfT data signals changing patterns

Motor vehicle use in Great Britain is back to an average of 100% for July according to Department for Transport (DfT) statistics but the make-up of this figure continues to highlight changing travel patterns.

‘All motor vehicles’ produced an average use figure of 100% for July according to the data but use continued to be greater over the weekends with an average figure of 107% during the month.

Average weekday use remained suppressed at 97%, yet Fridays averaged 101% throughout the month.

Across the month, light commercial vehicle (LCV) use led the way averaging 111%, whilst heavy good vehicles (HGV) averaged 110%. Car use remained the lowest average use across the month at 96%.

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ARC360 News – Friday 2 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

02-05-2025

GT Motive Enhances Commitment to Accuracy, Accessibility and Transparent Pricing

Bodyshop | Finance | Mobility | People | Supplier | Technology | Vehicle Repair | Words

02-05-2025

Silverlake powers up with Team BRIT

Bodyshop | Environment | Mobility | People | Supplier | Vehicle Repair | Words

30-04-2025

Corporate Partners

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Associate Partners