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CAPS data shows claims exchange volumes settled

11 March 2021

Bodyshop, Covid 19, Insurance, Supplier, Technology, Vehicle Repair and Words

Claims exchange volumes have settled according to the CAPS Claims Volume Analysis for week ending 6 March 2021.

Measured against the exchanged peak of 07 November 2020 unique claim exchanges stood at 76% – the same figure as the previous week. However, supply chain transmissions showed a three per cent increase at 85%.

Regionally, the South West witnessed its third week in row of claims exchange volume increases, whilst the North West and Republic of Ireland also showed an increase week-on-week.

Conversely, the East Midlands, the North East, and Scotland continued a decline in volumes for the fourth consecutive week.

The CAPS data highlights unique claims – a claim that is initiated and exchanged for the first time within the CAPS system aswell as Supply Chain Transmissions – the Unique Claim plus any additional transmission on the same exchanged claim.

CAPS-claims-analysis-report-Wk-end-06-03-v1 Download

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Weekly News Round-Up: Friday 5 March 2021

5 March 2021

Bodyshop, Covid 19, Insurance, People, Salvage, Supplier, Technology, Vehicle Repair and Words

Claims exchange fluctuations level off

Claims exchanges remained relatively stable for the week ending 27 February 2021 according to the CAPS Claims Analysis Report.

Measured against the exchanged peak – week ending 07 November 2020 – unique claims saw a two percent increase over the previous week rising to 76%, while supply chain transmissions stood at 82%, a one per cent increase on the previous week’s figure.

Industry Insights acquires Trend Tracker

Industry Insights Ltd has acquired UK vehicle body repair and motor insurance market reporting and analysis organisation Trend Tracker Ltd.

Since 2003, Trend Tracker has produced The Future of the UK Car Body Repair Market report, renowned as the most credible and thorough research for the sector. The acquisition provides the platform for Trend Tracker to now add this success critical analysis across a range of market trends.

Supporting the acquisition, claims market specialist and Industry Insights associate director, Paul Sell will have extensive involvement.

Selsia enhances CAPS connectivity

Selsia has developed its repair management software to enable a new and faster connection with CAPS.

The new system means bodyshop management system updates from any of Selsia’s approved repairer network will automatically update Selsia’s repair management portal, Selsia Central.

Neville Lidford, Selsia’s Engineering & Operations Director said, “We’re always looking at ways to improve our operational processes. The adoption and integration of CAPS into our system was a strategic consideration.”

EMACS going the distance

The team at BMS Eclipse has successfully completed the first half of the virtual Land’s End to John O’Groats challenge raising funds for Enterprise’s BBC Children in Need partnership efforts.

During February the BMS Eclipse team completed the 2918.85km distance by cycling and running. The challenge saw 31 individuals participate and included 233 unique activities completed along with 35 virtual bodyshop visits.

The EMACS Bodyshop Management Systems team is now attempting to complete the return journey during March.

To find out more and show support

Markerstudy acquires Brightside

Markerstudy Group has acquired Brightside Group, subject to regulatory approval, from private equity investor AnaCap Financial Partners in its first major move of 2021.

It follows the Group’s completion of the purchase of Co-op Insurance in December 2020 and investment by Pollen Street Capital and Qatar Insurance Company in January this year.

The acquisition adds in excess of £125m GWP to the Markerstudy Group and affirms its new partners’ belief in a dynamic buy and build strategy.

Source

Breakout for Ben raises £159k

Breakout for Ben has raised just under £159,000 for automotive charity Ben – an amazing total that will help address its £1million fundraising shortfall.

The 10-day virtual active challenge took part in February and saw a total of 986 people from across the automotive industry take part. Participants walked, ran, cycled and exercised their way to complete over 80,000 miles collectively to raise much-needed funds for the charity.

Fix Auto Petersfield invests for growth

Fix Auto Petersfield is undertaking a major investment programme that will double the size of the business and its repair capacity.

The first of the two-phase project is now complete after owners James and Patricia Poste added two neighbouring 4,500sqft units to their existing established business. The second phase will include the installation of additional equipment including a spraybooth for commercial vehicle repairs.

Once the project is finished, Fix Auto Petersfield will feature 20 work-bays which will double its capacity and enable the repair of up to 200 vehicles a month.

Source

Copart completes York operations expansion

Copart UK has completed the seven-acre expansion at its York Operation Centre, as part of its ongoing growth programme.

Having acquired and secured planning permission last year, the additional land in York is now ready for use, providing a total of 31 operational acres and storage for over 11,000 additional vehicles annually.

In addition to its Operation Centre, Copart’s York-based capabilities also include a U-Pull-It (UPI) site, providing total capacity of 45 acres and a full cycle of services, from online auction sales through to recycled parts, to customers in the North.

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Selsia enhances CAPS connectivity

4 March 2021

Bodyshop, Insurance, Supplier, Technology, Vehicle Repair and Words

Selsia has developed its repair management software to enable a new and faster connection with CAPS.

The new system means bodyshop management system updates from any of Selsia’s approved repairer network will automatically update Selsia’s repair management portal, Selsia Central.

The enhanced connectivity aims to reduce call volumes and administration time for network members, whilst providing Selsia insurance, claims solutions, and fleet customers with faster repair updates.

“Working together with the CAPS development team, the integration went very smoothly and we have been pleased with the consultation and support provided by the wider CAPS team. The benefits to our approved repairer network and our clients, will be substantial.”

CAPS Commercial Manager, Kevern Thompson commented: “CAPS, the Common Automotive Platform Standard is proud to support Selsia Vehicle Accident Centres in their approach to creating a digital journey for their networks and customers.

“Removing friction and cost of resource by ensuring automated data exchange provides the transparency of repair progression as it happens on the workshop floor. Everyone gains from the efficiencies created.”

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Industry Insights acquires Trend Tracker

2 March 2021

Bodyshop, Insurance, Supplier, Vehicle Repair and Words

Industry Insights Ltd has acquired UK vehicle body repair and motor insurance market reporting and analysis organisation Trend Tracker Ltd.

Steve Thompson, director of Industry Insights said, “Having worked in conjunction with Trend Tracker since Mark Bull took over the company several years ago, we saw this as a fantastic opportunity to broaden our offering to the vehicle repair and insurance markets.

“Mark saw Industry Insights as the natural home for Trend Tracker to continue its progressive approach to critical analysis for the market, that Trend Tracker has delivered over many years, and we wholeheartedly agreed.”

Supporting the acquisition, claims market specialist and Industry Insights associate director, Paul Sell will have extensive involvement.

Paul said, “Having been a help to Mark [Bull] in the recent production of The Future of the Car Repair Market report, I am excited to now be a part of bringing Trend Tracker into Industry Insights and developing its critical analysis of key market matters.”

Mark Bull, former owner of Trend Tracker and director of Auto Body Projects Ltd said, “During my time leading Trend Tracker’s comprehensive research, I’ve been proud to deliver meaningful industry analysis, from which several businesses have made informed strategic decisions.

“Industry Insights has a wealth of market-focused expertise, experience and knowledge that will develop the Trend Tracker market insight further, adding to the solid foundations thus far. I wish them every success in the future.”

Industry Insights has a number of immediate plans for Trend Tracker for the forthcoming months, including an in-depth report into electric vehicles and how the exponential growth will impact the motor insurance and vehicle repair markets.

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Claims volumes continue to ‘ebb and flow’

22 February 2021

Bodyshop, Covid 19, Insurance, Supplier, Technology, Vehicle Repair and Words

Claims exchange volumes continue to ‘ebb and flow’ according to the CAPS Claims Analysis Report for week ending 20 Feb 2021 which highlights a reduction of eight per cent, following a 10% rise the week previous.

Unique claims – those claims initiated and exchanged for the first time within CAPS – reduced from 82% (week ending 13 February) down to 74% (week ending 20 February). This followed a 10% increase the previous week which saw unique claims rise from 72% (week ending 6 February).

In line with the fluctuations in unique claims, supply chain transmissions have also proved variable – down by eight per cent, to 81% (week ending 20 February) following a rise of nine per cent the previous week to 89% (week ending 13 February).

Figures are measured against an exchange peak week ending 7 November 2020.

Regionally, Greater London, Northern Ireland and the Republic of Ireland all showed slight uplifts in claims exchange volumes while the remaining nine regions all highlighted reductions – to varying degrees – in claims exchange volumes.

CAPS commercial director, Kevern Thompson said, “We continue to see the claims exchange ratio ebb and flow throughout lockdown 3.0, with bodyshops reporting reduced workforces due to Furlough; schools, in part, still closed reducing traffic congestion; and adverse weather conditions resulting in continual regional variance all having an influence.”

CAPS-claims-analysis-report-Wk-end-20-02-v1 Download

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Weekly News Round-Up: Friday 19 February 2021

19 February 2021

Bodyshop, Environment, Insurance, People, Salvage, Supplier, Technology, Training, Vehicle Repair and Words

Repairers turning attentions to carbon neutrality

AW Repair Group and Fix Auto Penzance are just two examples of repairers committing to the PAS 2060 Carbon Neutrality standard this week.

Fix Auto Penzance, working with ECA Business Energy, is on course to become one of the first vehicle repair centres in Cornwall and the West Country to be carbon neutral and attain the PAS 2060 standard.

Fix Auto Penzance was awarded the NBRA’s Green Bodyshop of the Year Award in 2019 following a programme of investment that included establishing a 30KW bank of solar panels to power the unit, converting its lighting to LEDs and implementing significant recycling measures.

Meanwhile, 10 site – soon to be 11, AW Repair Group – also working with ECA – has committed to becoming carbon neutral and is well on the way to achieving the PAS2060 standard.

Andrew Walsh, Founder & CEO, AW Repair Group said, “We have chosen to gain the PAS2060 standard across our wider group to ensure best practice and increased environmental benefits. Becoming carbon neutral aligns our commitment to being a responsible business while following the principles of our quality policy statement and CSR Policy.”

Covéa and Service Certainty collaborate on digital service

Covéa Insurance, in collaboration with Service Certainty, has introduced a new digital service to provide motor customers with faster payment on total loss claims.

Autoset allows customers to receive an SMS link that provides all essential information about their claim, including images and data used by engineers to assess the vehicle’s value. Customers can review and accept a settlement immediately. There is also the facility for customers to upload their own vehicle images and add information to the claim, should they wish.

Barry Street, Head of Claims Motor Engineers at Covéa Insurance, commented: “Autoset greatly improves the claims settlement process, putting the customer in the driving seat so they can take control of their claim and get a payout faster.”

Source

Copart UK doubles capabilities in Scotland

Copart UK is set to double its operational capabilities in Scotland with a new Operation Centre near Glasgow.

Plans for a new 31-acre site in East Kilbride will support the company’s growth in Scotland, in addition to Copart’s existing Operation Centre in Whitburn, and sister company UPI based in Inverkeithing.

Expansion in Scotland is part of Copart’s ambitious growth programme to meet continued demand from its customers, including most of the UK’s major insurance companies.

Steer Tamworth achieves record result

Steer Automotive’s Tamworth site has achieved the British Standard BSI 10125 accreditation within six weeks of opening.

The business opened its doors on 4 January at which point it ‘didn’t have any qualified technicians, tooling or processes and so to achieve this important industry standard in such a short period of time is testimony to the hard work and effort of all concerned.’

Source

WNS partners with By Miles

WNS Assistance has partnered with By Miles to manage claims for its connected car insurance policy using the real-time data of the vehicle.

WNS Assistance will deliver claims management solutions for the company’s pay-by-mile policies, aimed at drivers of connected cars who cover under 7,000 miles a year.

Keshav R Murugesh, Group CEO, WNS said, “The insurance industry is going through a metamorphosis across the globe. This partnership with By Miles for the world’s first connected car insurance is an excellent example of our capability.”

Source

UK Automotive Careers Expo expanded

The organisers behind the British Motor Show have intorduced an exhibition to help support growth, diversity and regeneration in the sector as it emerges from lockdown.

Taking place alongside the British Motor Show, which will run from August 19-22 at Farnborough International, Hants, the UK Automotive Careers Expo aims to help the sector address a skills shortage, encourage more young people and women into the industry, and help those looking for new roles as lockdown and furlough schemes come to an end.

Andy Entwistle, CEO and Show Director, said: “The Automotive Careers Expo will be a massive part of what is gearing up to be one of the biggest UK Motoring Events of 2021.”

Source

Ezi-Methods supports Gemini apprentices

Ezi-Methods has ensured all 62 VDA and Multi-Skilled apprentices within Gemini Accident Repair have access to its repair methods database, underpinned by support and guidance.

Following a workshop with Gemini’s 16 apprentice VDAs, Ezi-Methods provided direct access to its online repair methods solution and has now rolled out the solution to the 46 Multi-Skilled apprentices working across the company’s 29 repair centres.

Dan Dillon, training co-ordinator for Gemini Accident Repairs, said: “Following the correct procedures as laid out by Ezi-Methods is something that has to be instilled in all apprentices and skilled workers at the earliest opportunity. This support from Ezi-Methods cannot be underestimated as part of the learning process.”

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Copart UK doubles capabilities in Scotland

17 February 2021

Insurance, Salvage, Supplier, Technology and Words

Copart UK is set to double its operational capabilities in Scotland with a new Operation Centre near Glasgow.

Expansion in Scotland is part of Copart’s ambitious growth programme to meet continued demand from its customers, including most of the UK’s major insurance companies.

Situated near Glasgow, the new site in East Kilbride, alongside Copart’s Whitburn site which serves the Edinburgh area, will provide strategic operational coverage for both of Scotland’s major cities.

Phil Briggs, Copart UK’s Director of Operation Centres, Transport & Engineering, said: “Alongside our existing 30-acre site in Whitburn, the new site offers the potential for Copart to handle around 100,000 cars per year across Scotland.

“Situated in close proximity to Glasgow, East Kilbride is a perfect location to further support growth and enable us to provide our industry leading products and services in Scotland.”

Jane Pocock, Managing Director of Copart UK & Ireland, said: “We’re delighted to announce yet another strand of Copart’s extensive reinvestment strategy, which combines a programme of land acquisition with continuous improvement at existing sites and reinvestment in transport, services, and technology.”

Subject to all relevant planning permissions, Copart anticipates the Operation Centre in East Kilbride to be available for use by the end of 2021, and fully operational in 2022.

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Weekly News Round-Up: Friday 12 February 2021

12 February 2021

Bodyshop, Finance, Insurance, People, Salvage, Supplier, Technology, Vehicle Repair and Words

ILC Day 2021!

Today signals ILC’s annual fundraising day for the Rainbow Trust Children’s Charity.

To donate £5 text ILCDAY 5 to 70490, to donate £10 text ILCDAY 10 to 70490 or to donate £20 text ILCDAY 20 to 70490

All donations raised go to Rainbow Trust Children’s Charity to help them continue to support the families with a seriously ill child that they care for, allowing families in unthinkable circumstances to make the most of their precious time together.

Source

Support shines for National Apprenticeship Week

National Apprenticeship Week has seen a flurry of activity from the sector supporting career opportunities for the future.

Industry charity AutoRaise – which has launched a new website – and the School of Thought project have both received tremendous support from across the sector for their endeavours to attract and retain new talent within the sector.

AW Group, Motofix and RS Motors are just some of the repairer names to have shown their support for the annual event whilst many others including Thatcham Research, Axa and Volvo have all also shown their support.

IMI calls for urgent re-engagement

The Institute of the Motor Industry (IMI) has urged employers to re-engage with apprentice schemes following a 63% drop in apprenticeships for first quarter of the academic year.

Steve Nash, CEO of the IMI explained, “It is hugely disappointing, albeit not very surprising, that automotive was one of the worst hit sectors for apprentice recruitment in 2020. The first quarter of the 2020/21 academic year saw a 63% drop compared to the same period for 2019/20. And this is a concern for a sector that faces one of its biggest challenges in a century as it prepares for the electric vehicle revolution.”

The latest Department for Education data on apprentices released at the end of January shows that there were 1,575 automotive apprenticeships in the first quarter of the 2020/21 academic year (Aug-Oct); 63% lower than the first quarter of the 2019/20 academic year.

Source

Claims exchange volumes drop -15%

Claims exchange volumes dropped by -15% last week (week ending 6 February) according to CAPS Claims Analysis Report.

Unique claims – those claims initiated and exchanged for the first time within CAPS – reduced from 87% (week ending 30 January) down to 72% (week ending 6 February). At the same time supply chain transmissions – the unique claim plus any additional transmission on the same exchange – dropped by -16%, from 96% (week ending 30 January) to 80% (week ending 6 February).

The fluctuations were the biggest witnessed since the second week in January.

Used car market down by 14.9% in 2020

The UK’s used car market declined in 2020, down -14.9% according to the Society of Motor Manufacturers and Traders (SMMT).

Data reveals 6,752,959 used car transactions took place, 1,182,146 fewer than in 2019, making 2020 the lowest performing year since 2012 as lockdown measures to tackle the coronavirus pandemic and turbulent consumer and business confidence dented sales.

Source

Fix and Sherwin partner to develop Future Fixers

Nine apprentices have kick-started The Fix Auto UK 2021 Apprentice Programme powered by Sherwin-Williams Automotive Finishes.

The Fix Auto UK 2021 Apprentices or ‘Future Fixers’ will be provided with all their workwear, computer tablets as well as the relevant tools and equipment required as part of their apprenticeships.

The Fix Auto UK 2021 Apprentice Programme ‘Future Fixers’ will be working at Fix Auto Barnsley; Fix Auto Cheltenham; Fix Auto Felixstowe; Fix Auto Harlow; Fix Auto Liverpool South; Fix Auto Manchester East; Fix Auto Redhill; and Fix Auto Stevenage.

Copart introduces GO App

Copart has introduced its GO App, allowing automotive customers to list vehicles from their own premises in minutes, and market them to captive Copart buyers around the world.

Once the vehicles are uploaded through the app, they are listed in Copart’s patented, live online auctions – reaching a global membership base in over 115 countries.

Copart’s GO App is aimed at automotive sellers who do not need to take advantage of Copart’s UK-wide vehicle collection, preparation and storage capabilities, but who want to sell their vehicles rapidly and simply from their premises.

Source

Cazoo acquires Smart Fleet Solutions

Cazoo, one of the UK’s leading online car retailers, has acquired vehicle reconditioning and storage specialists Smart Fleet Solutions (SFS) for an undisclosed sum.

SFS has a team of over 500 staff operating from four state-of-the-art vehicle refurbishment facilities across 110 acres in Nottinghamshire, Staffordshire, Wiltshire and Scotland, processing over 100,000 vehicles annually with storage for more than 20,000 vehicles.

This deal follows the recent acquisition by Cazoo of car subscription platform, Drover.

Source

Penske plans used SuperCenter growth

Sytner Group owners Penske Automotive Group plans to open more than 20 Used Vehicle SuperCenters by the end of 2023.

The business which currently operates 17 Used Vehicle SuperCenters in the UK and US, opened its most recent addition in Nottingham – under the CarShop brand – during Q4 2020 and plans to have 40 sites in operation by 2023.

A statement the company said: ‘We expect our used SuperCenters operations will generate at least 150,000 in unit sales and $2.5 to $3.0 billion in total revenue, more than doubling the size of the existing business while generating earnings before taxes of approximately $100 million.’

Source

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Claims exchange volumes drop -15%

9 February 2021

Bodyshop, Covid 19, Insurance, Supplier, Technology, Vehicle Repair and Words

Claims exchange volumes dropped by -15% last week (week ending 6 February) according to CAPS Claims Analysis Report.

The fluctuations were the biggest witnessed since the second week in January.

Figures are measured against an exchange peak week ending 7 November 2020.

Regionally, Greater London and the North East were the two regions to witness an uplift in claims exchange volumes while the Republic of Ireland, the west midlands and Wales showed significant reductions in claims exchange volumes.

Click below to download the full report:

CAPS-claims-analysis-report-Wk-end-06-02-v1 Download

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Weekly News Round Up: Friday 5 February 2021

5 February 2021

Bodyshop, Car Rental, Environment, Finance, Insurance, Mobility, Salvage, Supplier, Technology, Vehicle Repair and Words

ILC/ARC360 introduce Product Showcase events

ILC/ARC360 has launched its Product Showcase initiative with the inaugural event hosted in partnership with remote diagnostics specialists – asTech.

The event, hosted on Thursday 4 February, combined live links and demonstrations from the UK and USA to provide a fascinating insight into diagnostic management and how vehicle technology is truly impacting on the sector.

The session was co-hosted by Richard Taylor, European Business Development Director, asTech and subject matter expert, Jake Rodenroth, Director of OEM and Industry Technical Relations, asTech.

Watch the recording

Repairer movements

Solus Accident Repair Centres has opened its new Nottingham site.

C&C Vehicle Services has opened the doors to its Northampton site.

City Centre Car Care has relocated to a new facility in Solihull, five miles from its previous site.

National committed to EV future

National Accident Repair Group (National) is working in partnership with Thatcham Research to offer its network a comprehensive training programme to make all staff ‘high voltage aware’.

Committed to ensuring its network can provide clients with UK coverage for EV repairs, National already has 183 locations with either IMI, City & Guilds level 3, or manufacturer qualifications for high voltage vehicle repairs.

Dean Lander, head of repair services at Thatcham Research, said, “It is great to see this commitment by National to develop a repair network with trained and qualified technicians that will ensure both the safety of technicians, and safe and effective repairs.”

Source

ILC Motor Network Lunch raises over £20,000 for Rainbow Trust

The I Love Claims inaugural Virtual Motor Claims Networking Lunch has raised over £20,000 for the Rainbow Trust Children’s Charity.

A combination of text donations, silent auction bids, major donations and teddy bear sales all contributed to the fundraising efforts of the ILC community.

Major donations came via: Carpenters Group; Copart; Enterprise; Innovation Group; and Tyne Tees Vehicle Repair Group.

Donations are still being accepted: to donate £5 text ILCDAY 5 to 70490; to donate £10 text ILCDAY 10 to 70490; or to donate £20 text ILCDAY 20 to 70490.

Source

Enterprise adds 17 hydrogen cars to UK fleet

Enterprise Rent-A-Car has taken delivery of 17 Toyota hydrogen fuel cell electric cars as part of a number of initiatives to explore alternative fuels to deliver low and zero-emission transport.

The Toyota Mirai saloons will be used in a pilot programme by existing corporate customers in different parts of the country, by Enterprise Car Club members and by Enterprise employees.

The fuel cell on board the Toyota Mirai uses hydrogen to make electricity to power its motor. It has a driving range of around 300 miles on a tank of hydrogen fuel.

Copart UK unveils Customer Excellence Centre

Copart UK has opened the doors to its new Customer Excellence Centre in Bedford.

Copart’s Claims Settlement, Customer Support Centre, Vehicle Engineering and Operational Audit teams are now operating across three floors at Franklin Court, based in Priory Business Park, Bedford.

The opening of the Customer Excellence Centre also coincides with the appointment of former Head of Engineering at Markerstudy Insurance, Richard Howe who joins Copart as Head of Central Operations.

Consumers put trust in AI

More than three-quarters (76%) of consumers trust automotive claims driven entirely by Artificial Intelligence (AI) according to new research from Solera Holdings.

According to Solera’s survey, 72% of respondents cited confidence in an automated claims and repair journey. Findings also showed that two-thirds (67%) of consumers would switch insurers for a faster digital experience and 73% would choose an insurer using AI to process claims quicker.

More than three-quarters (78%) would favour a repair shop that provides more digital channels to quote, book, and track repairs.

Source

Tesla officially introduces in-house collision repair programme

Tesla has officially started its in-house collision repair programme after gradually introducing a variety of services over the years.

Tesla has recently sent in-app notifications to owners to let them know that “collision repair is here.”

Alongside the already available small repairs such as “paint scuffs and scratches, minor dents as well as bumper, fender, door, side mirrors, and other bolt-on replacements” Tesla now offers repairs including suspension and axle damage; front and rear bumpers; hoods, liftgate and side mirror caps; along with doors, wheels and all glass repair.

Owners can schedule an appointment directly through the Tesla app.

Source

UK new car market down -39.5% in January

The UK new car market fell -39.5% in January with 59,030 fewer registrations compared to the same month last year, according to the Society of Motor Manufacturers and Traders (SMMT). Just 90,249 cars were registered as showrooms across the country remained shut, leading to the worst start to the year since 1970.

Meanwhile, the new light commercial vehicle (LCV) market grew by two per cent during January with 24,029 of the latest, low emission vehicles hitting UK roads as new models and deals drove fleet renewal.

Source