More key names join ARC360 line-up

Chris Ashworth, Founder, ILC; Robert Snook, CEO, Business Success Global; and Pete Thompson, Director of Product, Activate Group are the three latest key names revealed for ARC360’s ‘future vehicle technology’ themed conference.

Taking place on Thursday 27 June 2024 at the Manufacturing Technology Centre (MTC) in Coventry, the ARC360 conference provides the highest calibre of speakers and attendees in the UK body repair industry event calendar.

More than 40 key insurance influencers are already confirmed to attend representing brands including: Action 365, Ageas, Allianz, Arch Insurance, Aviva Insurance, Broker Direct, Collingwood, Direct Line Group, esure, First Central Services UK Ltd, Hastings Direct, Haven Claims, LV= General Insurance, Markerstudy Insurance Services Ltd, NOVO Incident Management, NFU Mutual, QBE and  Zurich.  

A host of vehicle manufacturers – including event partner Stellantis; many of the UK’s leading accident repair operators; and the sectors leading suppliers will too be present throughout the day. 

Delegates will hear thoughts from insurers, vehicle manufacturers, repairers and other key persons of influence from across the sector on how, when and why to prepare for the future including special sessions focused on ‘getting in shape to win more business’ and ‘acquisition, growth and integration’. 

Chris, Robert and Pete join already announced speakers:

  • Matthew Freeman, Managing Consultant at Solera cap hpi
  • Andrew Jobling, Supply Chain Lead, UKGI Supply Chain, Aviva
  • Tom Leggett, Vehicle Technology Manager, Thatcham Research
  • Ulrike Lucas, Head of Procurement & Supply – Allianz Claims, Allianz Insurance plc
  • Dawn Marsden, Head of Claims Supplier Management and Engineering Services, esure

ARC360 is supported by Corporate Partners: BASF, CAPS, Copart, Entegral, Enterprise, Mirka, Nationwide Vehicle Assistance, S&G Response, Solera Audatex; along with Partners: Gemini ARC, Repairify and Prasco.

The specialist event is sponsored by Activate Group and Thatcham Research along with Stellantis which will host the ‘Stellantis Zone’ on the day featuring a number of its latest models.

Tickets for the event are on sale now – click here to book.

To find out more about the opportunities available to get involved in the event – exhibition or sponsorship, or how to become an ARC360 Partner contact mark@iloveclaims.com or liane@iloveclaims.com.

Stellantis will be hosting its national repair network forum on the 26 June at the same venue.

For a full overview of last year’s event, click here.

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Trend Tracker explores changing repair volumes

Trend Tracker data suggests ‘a similar amount of work is being completed by more sites’ following reports from some bodyshops of a significant drop in the number of notifications.

In its summary, based on data and insight as of April 2024, Trend Tracker highlights the greatest impact felt within the market is most likely due to new capacity with circa 150 new repair sites developed year-to-date in 2024, which together with reduced lead times has created new capacity.

Paul Sell, Director of Trend Tracker, explained: “This very topic has been discussed in the last two months, across the industry, with March volumes being much lower than expected, but April bounced back.

“2024 YTD (April) has seen two per cent more repairs than the same period in 2023, so very similar volumes, but with a very different pattern, for example: fewer working days in March 2024 which was a contributor to less repairs.”

However, Paul suggests there are many factors at play which Trend Tracker is watching carefully – insurance costs, excess values, age of car parc, number of cars on road, retail repair demand, total loss trends and, of course, new capacity in the market.

Paul continued, “It is possible that there is some ‘customer behaviour’ patterns at play with insurance costs and excess values being higher, but there are no less cars on the road and people are not driving less, so by default there shouldn’t be less accidents.

“There is though: an older car parc, a higher write-off rate of EVs which represent more of the car parc than last year, and a cost-of-living crisis hangover which may mean customers could live with some damage, or seek to get retail work done.”

“The greatest impact must be new capacity with Trend Tracker reporting in the last report c150 new sites YTD in 2024, which together with reducing lead times has created new capacity.”

An ARC360 Think Tank recently discussed the issue of changing repair volumes, to read more thoughts and opinions on the subject click here.

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Thatcham Research offers cautious welcome to AV Act

Thatcham Research has called for further legislation to ensure the safe introduction of autonomous vehicles to UK roads after the Automated Vehicles Act received Royal Assent this week.

The Act, which sets out clear guidelines around self-driving safety assessments and terminology, could pave the way for autonomous vehicles to join UK roads as early as 2026 and enable the country to capitalise on a market expected to be worth £42bn by 2035, creating 38,000 skilled jobs.

The Society of Motor Manufacturers and Traders has welcomed what it calls a ‘watershed moment’ for UK automotive and said self-driving technology can revolutionise society.

Mike Hawes, SMMT Chief Executive, said, “This is a watershed moment for UK automotive innovation and road safety in the UK. Self-driving vehicles will revolutionise our society, and this new law will help turn ambition into reality, putting the UK alongside a handful of other global markets that already have their regulatory frameworks in place.”

However, Thatcham Research, which worked with insurers to develop a report establishing the insurance requirements around automated vehicles, has said that further legislation around safety, access to data, and potential cyber threats will be critical.

Tom Leggett, Vehicle Technology Manager at Thatcham Research, said: “I am pleased the AV Act has received Royal Assent. Reassuringly, the act recognises several points raised in our joint Insurer Requirements for Automated Vehicles report. This highlights an understanding from lawmakers that working alongside insurers and other key automotive stakeholders is essential to ensuring the safe adoption of this technology.

“However, as our report details, there is still work to be done through secondary legislation to ensure this technology is adopted sustainably. Challenges remain around the clarity of insurance responsibility in the event of an AV collision, the clear identification of self-driving capabilities, and the possible cybersecurity risk.”

Meanwhile, Jonathan Fong, Manager for General Insurance policy at the ABI, added, “The insurance industry has played a pivotal role in enabling and supporting its development which has the potential to drastically improve road safety. As this technology continues to evolve, so must the legislation and we look forward to further collaboration between insurers, government and the wider motor industry to address any potential roadblocks around data sharing, road safety and cyber security.”

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Solera and Axalta agree sustainability partnership

Solera has announced a new strategic partnership to better support the repair industry measure and reduce CO2 emissions.

The partnership will see Axalta’s Fast Cure Low Energy (FCLE) refinish paint systems integrated into Solera’s Sustainable Estimatics platform, providing emissions analysis for individual repairs, as well as emissions contrasts between different methods, paint application processes and drying conditions.

This means Axalta becomes the first paint manufacturer to provide data to calculate emissions of specific processes and products during the repair as opposed to industry averages.

Troy Weaver, President of Global Refinish at Axalta, said, “By accurately calculating CO2 emissions per repair, our customers can make data-driven decisions to help lower their carbon footprint while also benefiting their bottom line.” 

Arnaud Agostini, International Managing Director at Solera, added, “The ability to measure carbon emissions is becoming more prevalent across the world, with an ever-increasing number of governments looking to advocate its measurement to understand the environmental impact of vehicle repair on the planet. 

“The preparation, production and use of paint is an important part of every bodyshop process and a hugely important factor for insurers who will need to accurately measure and report the CO2 impact of every element of every repair. 

“By partnering with Axalta, Solera not only ensures accurate measurement of the CO2 emissions emitted as the result of a repair, but we ensure that our data remains fit for purpose over the long term, bringing the most accurate CO2 emissions connected to vehicle repair.” 

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Fix Auto UK makes it a perfect 10

Fix Auto UK has announced that is has acquired the former Fix Auto Blackpool business two years after it moved away from the network, making it the 10th site the network owns outright.

The repair centre originally joined the network in April 2015 after moving to a purpose-built 7,500 sqft building, and then extended into a 12,000 sqft facility in 2021.

Now managed by Craig Gidman with a team of 14, the bodyshop has the capacity to repair up to 100 vehicles a month.

Ian Pugh, Managing Director for Fix Auto UK, said, “Fix Auto Blackpool swiftly assured its position as a highly valued centre within the network and, as ever, it was a sad day when the management decided to pull away from us. It was a decision we respected as, as ever, we maintained close links with the team there and expressed our interest in taking it over should circumstances change. Fortunately, we were given the opportunity and I am delighted to say it is now our 10th wholly owned repair centre.”

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ARC360 News – Friday, 17 May 2024

Event to set out path ahead for sector

The future of the vehicle repair sector is set to be unveiled at ARC360’s forthcoming ‘future vehicle technology’ themed event, taking place on Thursday 27 June 2024 at the Manufacturing Technology Centre (MTC) in Coventry.

The specialist event is sponsored by Activate Group and Thatcham Research along with Stellantis which will host the ‘Stellantis Zone’ on the day featuring a number of its latest models.

Bodyshop Briefs

  • Gemini ARC marked Mental Health Awareness Week by broadcasting a special edition of the Gemini Way Podcast with Rachel Clift, Health and Wellbeing Director at Ben.
  • Fix Auto Harlow was crowned Fix Auto UK’s Bodyshop of the Year at the network’s 2024 National Conference. Meanwhile, Fix Auto Sandhurst was named Admiral Insurance Bodyshop of the Year and Fix Auto UK ESG Bodyshop of the Year.
  • DLG Auto Services has transitioned all of its 23 sites to the new BS 10125:2022 standard.
  • Ipswich Accident Repair Centre has collected the BMW Approved Bodyshop Customer Satisfaction Recognition award for March.
  • Komoo Huddersfield has secured BS10125:2022 certification.
  • ARC Coachworks has transitioned to the new BS10125:2022 standard.

Industry News

Repair costs and volumes both up in April

The latest data from ARC360 Associate Partner Trend Tracker has revealed that repair costs in April were up 4.7% on the same month last year, while repair volumes showed a 13% increase – although they remain just below levels seen in April 2019 (97%).

The data also found that cycle times in April were 14% down on April 2023, with lead times and key-to-key times down by 12%.

Ageas hosts sustainability workshop for repairers

Ageas has hosted a ‘sustainable motor repairs workshop’ to promote more environmentally-friendly practices within its repair network.

The focus of the day was promoting repair over replace, and the wider adoption of green parts in repair.

Court backs wider access to VM data

A court ruling in Germany has backed up a previous decision by the European Court of Justice that ensures wider access to technical vehicle manufacturer data for the independent automotive aftermarket.

The Regional Court of Cologne found in favour of Automotive Data Publishers Association member Belron in a decision which aims to promote fair competition in the industry.

Euro NCAP unveils Truck Safe test protocols

Euro NCAP has released new test protocols that will support the framework for its new Truck Safe rating scheme.

The Truck Safe rating scheme will enable industry to accurately assess the safety levels of its fleets.

BASF backs WorldSkills with Glasurit brand

BASF will support WorldSkills Lyon 2024 as exclusive sponsor of the Car Painting category, providing its premium refinish paint brand Glasurit to competitors.

S&G Response enhances engineering quality

S&G Response has underlined the benefits it can offer companies who outsource their engineering provisions.

This includes fast turnaround times, improved service quality, reduced costs and seamless integration of reports into existing systems.

Mirka announces 20% upgrade

Mirka has upgraded its DEROS and DEOS orbital sanders with a long-life electric motor that delivers up to 20% more sanding power.

The tools also feature a new LED indicator to help the operator adjust the sanding speed, as well as a new on/off button and lockable speed function.

Enterprise on target for charity

Nearly £20,000 has so far been raised by Enterprise Rent-A-Car’s inaugural five-a-side charity football tournament in support of Insurance United Against Dementia.

Taking place on 9 May at Goals for Birmingham, the tournament saw 16 teams compete to raise money for a worthy cause.

IMI turns to Morelli

Morelli’s Eyebox Training & Conference Centre is hosting national qualifying rounds for the Institute of Motor Industry’s Body Repair and Refinishing Skills Competition this week.

New report calls for skills policy rethink

A report by cross-party think tank Policy Connect, ‘Skills 2030: Building a World Class Skills System’, has urged the next parliament to reform skills policy to ensure the country has a future-proofed workforce.

It calls for further investment in training and education, and removing barriers for young learners.

Stellantis expands parts range

Stellantis has expanded its Eurorepar parts range to include bumpers. The range will initially launch for brands such as Peugeot, Citroen and Vauxhall vehicles, with plans to exceed 100 product variants, once all brands are launched.

ACG goes live with new site

ACG has unveiled its new website to announce a new digital era at the company. The new site is intended to encourage wider engagement with customers and future talent.

Markerstudy unveils Sustainable Supply Chain Charter

Markerstudy is inviting suppliers to demonstrate their commitment to its sustainability targets by signing its new Sustainable Supply Chain Charter.

The charter is the first part of Markerstudy’s Sustainable Supply Chain Programme, which will benchmark suppliers via third-party assessments and then support them in making the necessary improvements.

Mental health concerns driving people away from automotive

One in seven automotive workers are considering leaving the industry for financial reasons and strain on their mental health.

This is according to a new survey by automotive charity Ben, which found that 27% of the 1,872 respondents had challenges managing their mental health in the last 12 months, with stress (56%), poor sleep (51%), anxiety (43%), and low mood (41%) the main issues.

Sales tick up for 21st straight month

Car sales edged up by one per cent in April to 134,274 units, according to figures released by the Society of Motor Manufacturers and Traders (SMMT), with plug-in hybrids up 22.1% and BEVs increasing by 10.7%.

Demand for new light commercial vehicles rose 5.4% to 23,889 units, while the UK’s used car market rose by 6.5% to 1,967,923 units in the first quarter and heavy goods sales fell by 3.9% to 11,068 units.

Businesses call for government support towards net zero

BSI’s fourth annual Net Zero Barometer has found that 96% of UK businesses want government support to help them reach net zero targets, with 48% saying cost is the main obstacle.

It found that 35% have not set targets to achieve net zero by 2050, while 23% don’t believe they will.

RWC hosts training day

RWC Training hosted a hands-on training day for Level 2 and 3 motor vehicle students from Bedford College recently, exposing them to technologies not covered in the course such as hybrid and EVs, ADAS calibration, and new welding techniques.

VM News

Stellantis leads Leapmotor International

Stellantis and Leapmotor has received regulatory approval to establish Leapmotor International, a 51/49 Stellantis-led venture that will introduce a range of EVs into Europe from September, expanding through Asia, the Middle East, Africa and South America thereafter.

Leapmotor International has been created after Stellantis acquired a 21% stake in Leapmotor, a leading Chinese EV start-up, last year.

Honda sets steep EV targets

Honda has announced plans to make EVs 40% of all global sales by 2030 with more than two million units produced.

This is an interim target as it moves towards 100% EV sales by 2040.

Van drivers tempted by EV switch

New research by Volkswagen Commercial Vehicles has found that 67% of UK van drivers believe an EV would suit their business needs, with 52% thinking it would be more cost-effective than a petrol or diesel equivalent.

XPENG begins international expansion

Chinese EV manufacture XPENG Motors has launched into Europe with the G9 and G6 models now available in France. The move is a milestone in the brand’s international expansion strategy.

NIO unveils new EV brand

NIO has introduced its new smart electric brand ONVO with the launch of its first product, the L60.

Available to market from the third quarter, the L60 is a mid-size family SUV that can achieve a range of over 1,000km with an ultra long-range battery.

JLR reports record revenues and profits

Jaguar Land Rover has reported record annual revenues of £29bn for the last financial year, with profits of £2.2bn.

This follows fourth quarter revenues of £7.9bn and profits of £661m.

People

  • Direct Line Group has named Lucy Johnson as Managing Director of Motor, while Dhruv Gahlaut has been appointed Chief Strategy and Investor Relations Officer.
  • Nick Risbey has been appointed Director at R&G Accident Repairs.
  • Fix Auto Hereford has appointed Kevin Dunlop as Managing Director.

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Event to set out path ahead for sector

The future of the vehicle repair sector is set to be unveiled at ARC360’s forthcoming ‘future vehicle technology’ themed event.

Taking place on Thursday 27 June 2024 at the Manufacturing Technology Centre (MTC) in Coventry, ARC360 is supported by Corporate Partners: BASF, CAPS, Copart, Entegral, Enterprise, Mirka, Nationwide Vehicle Assistance, S&G Response, Solera Audatex; along with Partners: Gemini ARC, Repairify and Prasco.

The specialist event is sponsored by Activate Group and Thatcham Research along with Stellantis which will host the ‘Stellantis Zone’ on the day featuring a number of its latest models.

The day is set to cover a host of key topics to support the future prosperity of the sector including:

  • A deep dive into the current, yet rapidly changing, vehicle parc
  • A look at the impacts of the Zero Emission Vehicle (ZEV) mandate
  • Discussion and data around how EVs are changing insurance, repair and recycling
  • An exploration of future vehicle technologies and what it might mean for claims management
  • A dedicated session exploring business growth and opportunities for repairers
  • First-hand insight into repairer expansion and integration

This year’s event follows up on last year’s highly acclaimed specialist electric vehicle (EV) event to further explore just how technology is shaping the future of the industry and how businesses can optimise their value in the supply chain.

Underpinning the entire occasion will be a keen focus on what is arguably the most critical factor across the entire industry right now – people and skillsets.

Tickets for the event are on sale now – click here to book https://iloveclaims.com/product/arc360-2024/

A limited number of special repairer guest passes are available, to join the waiting list please email mark@iloveclaims.com.

To find out more about the opportunities available to get involved in the event – exhibition or sponsorship, or how to become an ARC360 Partner contact mark@iloveclaims.com or liane@iloveclaims.com.

Stellantis will be hosting its national repair network forum on the 26 June at the same venue.

For a full overview of last year’s event, click here: https://iloveclaims.com/previous_events/arc360-gaining-ground-together-2023/

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Court backs wider access to VM data 

A court ruling in Germany has backed up a previous decision by the European Court of Justice that ensures wider access to technical vehicle manufacturer data for the independent automotive aftermarket. 

The Regional Court of Cologne found in favour of Automotive Data Publishers Association member Belron in a decision which aims to promote fair competition in the industry by stating that vehicle manufacturers must not impose restrictive conditions around access to technical data.

Matthew Wright, Chairman of the ADPA Legal Task Force, said: “The courts have repeatedly confirmed that it has always been the intention of European legislation to preserve competition in the automotive aftermarket. Forcing the independent aftermarket into litigation is a regrettable tactic to try to ignore it, and should act as a wake wake-up call for national and European enforcement authorities and lawmakers to proactively protect the independent aftermarket.” 

Pierre Thibaudat, ADPA Director General, added: “The case law has clearly highlighted the importance of current regulation in ensuring effective competition. Security concerns should not serve as a ground to restrict competition where alternative, proportionate measures can be put in place to mitigate them. This principle is essential to ensure that the continuous roadworthiness of vehicles remains affordable, and should guide any future legislation on the automotive sector in general and the aftermarket in particular.” 

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Mental health concerns driving people away from automotive 

One in seven automotive workers are considering leaving the industry for financial reasons and strain on their mental health. 

This is according to a new survey www.ben.org.uk/surveyreport2024 by automotive charity Ben, launched to mark Mental Health Awareness Week. 

It found that 27% of the 1,872 respondents had challenges managing their mental health in the last 12 months, with stress (56%), poor sleep (51%), anxiety (43%), and low mood (41%) the main issues. 

Meanwhile, seven in 10 admitted money worries. 

Consequently, one in seven are contemplating exiting the industry, with 29% citing low salaries at the main reason. Backing up this figure, 87% of those considering a new career are struggling with financial worries. 

Rachel Clift, Health & Wellbeing Director at Ben, said, “We’re pleased to be launching our latest survey results report to highlight the health and wellbeing issues that our automotive family are facing. Our annual surveys are the ideal opportunity to hear from our automotive family so we can fully understand their struggles and then provide the support they need. We also take it as an opportunity to share these insights with employers and our industry stakeholders so we can all do more to support automotive people and their families. 

“Mental health issues are affecting one in four of our automotive family and we can see that money worries are contributing to this. More people are struggling with cost-of-living pressures, with issues such as skipping meals and debt on the rise. Of course, this is likely to have an impact on their overall health and wellbeing, including both their physical and mental health.” 

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Repair costs and volumes both up in April 

The latest data from ARC360 Associate Partner Trend Tracker has revealed that repair costs in April were up 4.7% on the same month last year, while repair volumes showed a 13% increase – although they remain just below levels seen in April 2019 (97%). 

The data also found that cycle times in April were 14% down on April 2023, with lead times and key-to-key times down by 12%. 

Paul Sell, Trend Tracker Director, said, “In March there was much debate across the industry about the fall in repair estimate volumes, raising many questions about the price of insurance, higher excess levels, increase in retail repairs under excess levels, increased write-off thresholds and the number of new sites in the sector since the start of the year.  

“Despite all this, April has seen an increase in repair estimate volumes. This could be as a result of how the bank holidays fell at the end of March so not something to react to but promising for all those operating in the sector and pointing more to excess capacity than reducing demand impacting the market.” 

The report also highlighted the lack of availability of skilled staff, and suggested that the one per cent growth in new car sales in April combined with stable volumes around used car sales could be an indicator that the market is getting ‘back to normal’. 

Meanwhile, the sharp increase in insurance premiums recorded during 2023, which led to higher excesses, has slowed into 2024 and in some cases retreated. 

ARC360-Trendtracker-May24

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